Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Average customer rating
4.6
(847 Reviews)
Rating breakdown 847 reviews
5 Stars
634
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Customer Rating
5
Awesome
on September 7, 2024
Posted by: Lucybear 1
Awesome!!! I love the different modes available based on where you are.
Written by a customer while visiting bose.com
Customer Rating
5
Save your hearing
on September 8, 2024
Posted by: Will76
Gender:Male
Length of ownership:1 month
I love this product, Bose does not disappoint. I have used roughly the same product years ago and was so impressed. Today’s product brings more advances and it will be my traveling companion to relieve loud jet engine sound for me is so abusive.
Written by a customer while visiting bose.com
Customer Rating
3
Connection issues are common occurrence
on September 9, 2024
Posted by: Kristin
Gender:Female
Length of ownership:6 months
Used to be five stars. The fact that every single time I try to connect they won't work. I have to constantly unpair and try to reconnect and cut them off and back on again. And it takes multiple tries to get it to connect. To pay as much as I did, I shouldn't be dealing with these issues. The quality of sound and everything else is fine but to deal with thus every time I need to use these (with my workouts five times a week is a pain in the butt) and yes I have checked for updates and whatever is suggested to fix the issue. It's just common now.
Response from bose.comBy Customer Support, September 10, 2024
Hi Kristin,
Thanks for sharing your review of the QC Ultra Headphones. I'm sorry to hear you've experienced with connection. That certainly shouldn't happen. Connection issues can happen if there is a corruption in the pairing or if there are sources of interference external to the headphones/media device. I'd suggest ensuring you are using the headphones within 10m/33ft of the device you pair it to, and be sure to restart the phone if the problem happens. Sometimes, simple restarts can help massively.
Still having issues? We're here to help. Reach out via https://bose.life/3ET4mCs.
Jeff - Customer Support
Thanks for sharing your review of the QC Ultra Headphones. I'm sorry to hear you've experienced with connection. That certainly shouldn't happen. Connection issues can happen if there is a corruption in the pairing or if there are sources of interference external to the headphones/media device. I'd suggest ensuring you are using the headphones within 10m/33ft of the device you pair it to, and be sure to restart the phone if the problem happens. Sometimes, simple restarts can help massively.
Still having issues? We're here to help. Reach out via https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not bad
on September 19, 2024
Posted by: Cm
Gender:Male
Length of ownership:1 week
Outstanding noise cancellation; decent sound. Music doesn’t sound nearly as good as the Sony WH-1000XM5, which is partly because the Bose App EQ is very basic 3 band equalizer, whereas the Sony app offers a 5 band equalizer. I could see these Bose headphones coming out on top if/when the Bose app replaces the 3 band equalizer with a 5 band equalizer.
Response from bose.comBy Global Customer Service, September 19, 2024
Hello, it's awesome to hear you feel these have good sound. The equalizer allows for control of the Base, treble and mids, so you can get the best sound from your headphones that suits you. You can find guidance here on how the equalizer works https://bose.life/4daEste
Thanks
Mike - Customer Support
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Outstanding quality!
on September 19, 2024
Posted by: Blue Bombshell
Gender:Female
Length of ownership:1 month
This is my second pair as my first pair I kept for about 20 years. I absolutely love Bose products and I am never disappointed. When you are used to the best you will not settle for anything less. Their quality has only gone up and I encourage anyone looking for excellence to check out Bose.
Written by a customer while visiting bose.com
Customer Rating
5
Great Product!
on September 19, 2024
Posted by: Happy Camper
Gender:Male
Length of ownership:1 month
The sound and noise canceling is second to none! **
Written by a customer while visiting bose.com
Customer Rating
4
on September 20, 2024
Posted by: Kj
Gender:Female
Length of ownership:1 month
They’re nice, I don’t think worth almost 500 nice though. They feel very plasticy, and I’m not a fan of the loose speakers. The sound is great, and I love the color though. Battery life seems to be doing okay, along with connectivity. Over all good pair of headphones.
Written by a customer while visiting bose.com
Customer Rating
3
No matching accessories, great sound
on September 21, 2024
Posted by: Mitch61
Gender:Male
Length of ownership:1 week
Awsome sound but currently they don't have the accessory cushions in tundra blue, reason for the 3 star. If you sell a limited edition color then you need to sell the matching color accessories, with a 90 day warranty ill be returning if the color for the cushions don't come out
Response from bose.comBy Customer Service, September 23, 2024
Thanks for your review. We are sorry to hear that the color tundra blue was not available in stock for you. Can you please contact Bose customer service by phone, email or live chat. Our customer service team is available to assist you with any questions or concerns you may have about your Bose product. For specific contact information, please refer to our website or Owner’s guide.
Regards
-Jolie - Customer Support
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com