Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Average customer rating
4.6
(847 Reviews)
Rating breakdown 847 reviews
5 Stars
634
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Customer Rating
5
Great features and sound!
on October 25, 2025
Posted by: sje724
Gender:Male
Length of ownership:1 month
I always loved the Bose sound from their speaker products. Therefore, trying the headphones was easy. The ultra headphones with immersion takes the hearing experience to a new level. Especially, the pause upon removing from my head. Furthermore, to connect with a second device makes it easy to use the headphones at work as well. I have hearing loss in one ear but the Bose experience neutralizes that deficit.
Written by a customer while visiting bose.com
Customer Rating
5
Immersive Mode is king on these headphones...
on March 16, 2024
Posted by: RonOnTech
Gender:Male
Length of ownership:3 months
Great noise canceling. The Immersive Mode is phenomenal. Overall sound could be clearer and crisper.
Written by a customer while visiting bose.com
Customer Rating
5
Great features
on April 4, 2024
Posted by: eagle18
Gender:Male
Length of ownership:1 month
I bought the Ultra headphones about a month ago. These are the first headphones I’ve ever purchased. Prior to this I had been using the Bose Quiet Comfort earbuds. I now like having both products for different applications. The sound and noise reduction of the Ultra headphones is awesome. They are very lightweight and comfortable to wear. So glad I made this purchase.
Written by a customer while visiting bose.com
Customer Rating
5
All around life changing for the greater ME
on April 18, 2024
Posted by: Brit
Gender:Female
Length of ownership:1 year or longer
Really helps me with my anxiety and to be able to think, study, sleep, great for long hours of school studies or Audiobooks.
Written by a customer while visiting bose.com
Customer Rating
5
Meets Expectations !!
on August 21, 2024
Posted by: honkonthehaters
Gender:Female
Length of ownership:1 month
I bought these for back to school and have not failed in keeping noise out and helping me concentrate when studying.
Written by a customer while visiting bose.com
Customer Rating
4
Great Prouct poor instructions
on September 15, 2024
Posted by: RVK
Excellent Product, but poor instructions...the printed matter that came along was in many languages but pretty meaningless....
Written by a customer while visiting bose.com
Customer Rating
5
Phenomenal
on November 26, 2024
Posted by: Andy D
Have QC 35ll. . These are even better on sound and noise cancellation. The immersion feature is great
Written by a customer while visiting bose.com
Customer Rating
2
When functioning properly QC Ultra sound great
on December 16, 2024
Posted by: SunnyDay
Gender:Female
Length of ownership:6 months
Unbalanced sound Bose Quiet Comfort Ultra left and right ear cans, Random popping and sometimes disconnect. Occurrence of Hesitation or pauses. Volume touch gesture or sensor on right ear can when hits high point or low point that sound will just stop or audio becomes very distorted. When removing Bose QC Ultra from my head the music will either stop or continue playing. Temporary removal and placing back onto my head there is a delay in restarting music or need to reconnect to Bluetooth transmitter device. I do not recommend purchasing.
Response from bose.comBy Customer Support, December 16, 2024
Hi Sunny,
It is odd that you would have this many issues with your headphones, but I'd be happy to help you with them. If you do not want the headphones to go into stand-by mode or to pause music when you take them off, you can disable the auto off feature through the Bose app. Our guide can help with disabling this feature: https://bose.life/4gFyNx9
I'd also check that you're using the right mode for how you want to listen, as one of the Immersive audio mode features is to fix audio in one spot, so you can feel the music as intended by the artist while giving you a larger audio space. Follow our guide available to help with changing modes: https://bose.life/4gnFKTZ
Try our other guides for help with the intermittent audio: https://bose.life/4gnFLr1
Or for them disconnecting: https://bose.life/4gnFMv5
Of course we'd love to help, and you can reach out to us for support with your headphones and the steps in the guide: https://bose.life/contact
Nic - Customer Support
It is odd that you would have this many issues with your headphones, but I'd be happy to help you with them. If you do not want the headphones to go into stand-by mode or to pause music when you take them off, you can disable the auto off feature through the Bose app. Our guide can help with disabling this feature: https://bose.life/4gFyNx9
I'd also check that you're using the right mode for how you want to listen, as one of the Immersive audio mode features is to fix audio in one spot, so you can feel the music as intended by the artist while giving you a larger audio space. Follow our guide available to help with changing modes: https://bose.life/4gnFKTZ
Try our other guides for help with the intermittent audio: https://bose.life/4gnFLr1
Or for them disconnecting: https://bose.life/4gnFMv5
Of course we'd love to help, and you can reach out to us for support with your headphones and the steps in the guide: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com