Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Average customer rating
4.6
(847 Reviews)
Rating breakdown 847 reviews
5 Stars
634
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Customer Rating
5
❤️
on January 28, 2026
Posted by: Synocone
Length of ownership:1 month
Absolutely incredible. I hate listening to people and this completely blocks voices out. Love it.
Written by a customer while visiting bose.com
Customer Rating
1
Sounds terrible after 2 weeks
on June 6, 2024
Posted by: Noah
Gender:Male
Length of ownership:1 week
They sound pretty good, but two weeks into purchasing they sterted making popping sounds whenever there is even a little bass in a song or I move my head at all. Overall they sound terrible now. Will most likely be returning them.
Response from bose.comBy Customer Service, June 7, 2024
Thanks for your review. We are sorry to hear that you are having issues with your Bose headphones.
The EQ settings of your Bluetooth device can affect sound. On the device, try setting the EQ to "off" or "flat" and disabling any other sound playback adjustments (i.e. loudness, compression, reverb, etc.). These settings are commonly found in the device's audio settings or in the settings of the app being used to play audio. Alternately, please do reach out to our social media team for further troubleshooting assistance.
Regards
-Jolie - Customer Support
The EQ settings of your Bluetooth device can affect sound. On the device, try setting the EQ to "off" or "flat" and disabling any other sound playback adjustments (i.e. loudness, compression, reverb, etc.). These settings are commonly found in the device's audio settings or in the settings of the app being used to play audio. Alternately, please do reach out to our social media team for further troubleshooting assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
on December 24, 2023
Posted by: jack
Gender:Male
Length of ownership:1 month
I bought this to replace a 20 year old pair of Bose noise cancellation headset and am very disappointed as the noise cancellation feature is no where near that of the old set
Response from bose.comBy Customer Support, December 26, 2023
Hello Jack,
The best way to have max noise-cancellation is to ensure you have the best fit possible (https://bose.life/3RU8Gcz). Please also reach out to us https://bose.life/contact as we'd love to help.
Nic - Customer Support
The best way to have max noise-cancellation is to ensure you have the best fit possible (https://bose.life/3RU8Gcz). Please also reach out to us https://bose.life/contact as we'd love to help.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Bose refuses to answer email re defect
on February 4, 2024
Posted by: Peter
Gender:Male
Length of ownership:3 months
After only 2 months use, audio cable on Quiet Comfort Ultra purchased November 2023 shorted. I need a replacement cable.
I emailed customer support and received an auto reply stating Bose would not address my issue by email.
THIS IS OUTRAGEOUS. EMAIL IS THE BEST MEANS FOR ME TO COMMUNICATE.
IT IS OUTRAGEOUS THAT I EXPERIENCE A DEFECT WITH THESE EXPENSIVE HEADPHONES AND BOSE DOES NOT RESPOND TO MY EMAILS REQUESTING A REPLACEMENT AUDIO CABLE.
I have experienced other issues with these headphones as well - they slip off my head, and the lack of replaceable batteries is a problem. BUT IT IS INEXCUSABLE FOR BOSE TO REFUSE TO ADDRESS CUSTOMER SUPPORT ISSUES BY EMAIL.
Response from bose.comBy Customer Support, February 5, 2024
Hello Peter,
Thanks for leaving your feedback. Bose offers many alternative ways you can reach out. These include, Phone, Live Web Chat, Whatsapp, Facebook, Twitter/X and Instagram. All of these methods are used in place of email as we are able to respond and achieve a faster resolution for the customer.
If you need any assistance with your audio cable, please do not hesitate to get in touch via any of those means. Details can be found on https://bose.life/3ET4mCs. Our Twitter handle is: @BoseService, Facebook is http://m.me/bose, and Instagram is @Bose.
Jeff - Customer Support
Thanks for leaving your feedback. Bose offers many alternative ways you can reach out. These include, Phone, Live Web Chat, Whatsapp, Facebook, Twitter/X and Instagram. All of these methods are used in place of email as we are able to respond and achieve a faster resolution for the customer.
If you need any assistance with your audio cable, please do not hesitate to get in touch via any of those means. Details can be found on https://bose.life/3ET4mCs. Our Twitter handle is: @BoseService, Facebook is http://m.me/bose, and Instagram is @Bose.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Great sound, poor design
on October 9, 2023
Posted by: DJ T
I bought these to replace the QC 35 II headphones. These sound good, but the design makes no sense whatsoever.
For some reason, the headphones must be powered on to use the wired connection... I was trying to use them as regular headphones without Noise Cancelation, etc... but for some reason the headphones have to be turned on while using them this way. Major design flaw as the headphones should be able to draw power from the device it is wired to.
Response from bose.comBy Nic, Customer Support, October 11, 2023
Hey DJ,
We're delighted to hear that you love the sound performance of the QuietComfort Ultra Headphones! They feature proprietary Bose active EQ to provide incredible, life-like sound, in conjunction with a personalized listening experience enabled by CustomTune technology to deliver this experience.
To enable this, the headphones must be powered on during use, including when using the auxiliary audio cable. While the headset's battery features all-day audio playback of up to 24 hours, if the battery is depleted you can still use them by connecting to a power source with the included USB-C cable.
Nic - Customer Support
We're delighted to hear that you love the sound performance of the QuietComfort Ultra Headphones! They feature proprietary Bose active EQ to provide incredible, life-like sound, in conjunction with a personalized listening experience enabled by CustomTune technology to deliver this experience.
To enable this, the headphones must be powered on during use, including when using the auxiliary audio cable. While the headset's battery features all-day audio playback of up to 24 hours, if the battery is depleted you can still use them by connecting to a power source with the included USB-C cable.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
save your money, but something else...
on May 23, 2024
Posted by: Splant123
Gender:Male
Length of ownership:6 months
Most expensive headset I have owned... And by far the worst. Sound is awesome, but the design and programming is atrocious. Constantly having troubles with it starting and stopping when I don't want. I.e. pick up headset, not turned on, so I hold button and it starts and immediately shuts down. The noise cancelling is overly powerful, as if nothing is playing you get a sense of sickness, which means the gap between songs causes me real anxiety.
Written by a customer while visiting bose.com
Customer Rating
5
These headsets are perfect for home stereos.
on June 29, 2024
Posted by: Easy listening Jim
I love my new Bose headset QuietComfort Ultra Headphones. I use them to listen to the TV as they Synced up perfect with our home receiver, I'm thinking of buying a second set for the office.
Written by a customer while visiting bose.com
Customer Rating
1
Bad and late delivery
on October 12, 2024
Posted by: Alex13
Gender:Male
Length of ownership:1 month
I bought this and completely disappointed is to expensive and the quality s not good
Response from bose.comBy Customer Support, October 14, 2024
Hello Alex,
I am sorry to hear that you are disappointed with your QuietComfort Ultra Headphones.
We appreciate your feedback, don't hesitate to contact us if you need assistance or have any questions.
Best regards,
Lau - Customer Support
I am sorry to hear that you are disappointed with your QuietComfort Ultra Headphones.
We appreciate your feedback, don't hesitate to contact us if you need assistance or have any questions.
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com