Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Average customer rating
4.6
(847 Reviews)
Rating breakdown 847 reviews
5 Stars
634
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Customer Rating
5
G
on June 20, 2025
Posted by: Robert U
Gender:Male
Length of ownership:3 months
Great and super comfy. I use it for the gym and it's perfect for tuning out every thing. The bass could be better but the sound is awesome. The battery tends to run out fast if you use frequently especially with noise cancelling but that is the only draw back. Perfect for my daily life.
Written by a customer while visiting bose.com
Customer Rating
5
Great features, sound, and control
on June 22, 2025
Posted by: Bull
Gender:Male
Length of ownership:3 months
Great product, great Bose app which gives customers a fantastic Bose eco system.
Written by a customer while visiting bose.com
Customer Rating
5
Love them
on June 26, 2025
Posted by: shagger05
extremely comfortable sound quality is very good pairs effortlessly with my devices I am very happy and satisfied with Headphones!
Written by a customer while visiting bose.com
Customer Rating
5
Shuts the world out so I can get some sleep!
on August 7, 2025
Posted by: Art
These headphones are really nice. They were expensive, but I needed headphones that would cancel out my neighbors barking dog. This was the solution. I have chronic insomnia, and I listen to an app for insomnia. My neighbors dog drives me nuts and these headphones are incredible!
Written by a customer while visiting bose.com
Customer Rating
1
Annoying NC fading
on August 18, 2025
Posted by: Dan
Gender:Male
Length of ownership:3 months
Compared to the NC700 it is pretty bad. Sound quality is worse. In videocalls the mic is constantly fading my voice in and out when others speak. I texted all the modes and it did not get better. Also I really miss the intuitive touch functions from the NC700. This one is super complicated to use. This happens when you try to make an amazing product different.
Response from bose.comBy Customer Support, August 18, 2025
Hi there, thank you for your feedback. Our Bose QuietComfort Ultra Headphones provide immersive sound, excellent noise cancellation, and CustomTune calibration. However, sound and mic quality can be affected by factors like Bluetooth connections, cellular reception, and how the headphones are worn. To assist you more effectively, kindly send us a direct message through http://bose.life/globalsupport. We're confident that we can work together to make things right. Kurt - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Excellent sound quality
on October 4, 2025
Posted by: SueT
Gender:Female
Length of ownership:1 month
I bought these specifically for travel to silence the airplane noise and listen to music. They are amazing. I also use them for listening to binaural beats and meditations. I'm very happy with my purchase and highly recommend them.
Written by a customer while visiting bose.com
Customer Rating
1
Do not recommend - get the previous version
on December 18, 2025
Posted by: serenaserena
Gender:Female
Length of ownership:1 month
I'm really unsatisfied with this product. I have the previous version of the Bose headphones and I LOVE them. They're amazing, their only flaw is that because of the rounded shape of the earcups, it's hard to sleep with them on (for example, on a flight). So I "upgraded" to the Ultra hoping the flatter surface would solve that problem. It might, who knows, the reality is I hate these headphones before ever having gotten on a plane. A couple reasons why:
- They are SO slippery that you can't move one off your ear for a second to have a conversation with someone without them falling entirely off your head. In the one day I wore them to the office, they fell to the floor three separate times. Ridiculous.
- The on/off button is so confusing. It's not a slider button like before, but a push button that doesn't react clearly to commands. Sometimes it takes me two to three tries before I can successfully turn them on.
- The sound quality seems good, but it almost doesn't matter when the user experience is so frustrating. I don't want to have to fight my headphones all day long just for them to work or stay on my head. I can't even imagine attempting to work out with these on. Might as well leave them on the floor where they'll end up anyways.
- They are SO slippery that you can't move one off your ear for a second to have a conversation with someone without them falling entirely off your head. In the one day I wore them to the office, they fell to the floor three separate times. Ridiculous.
- The on/off button is so confusing. It's not a slider button like before, but a push button that doesn't react clearly to commands. Sometimes it takes me two to three tries before I can successfully turn them on.
- The sound quality seems good, but it almost doesn't matter when the user experience is so frustrating. I don't want to have to fight my headphones all day long just for them to work or stay on my head. I can't even imagine attempting to work out with these on. Might as well leave them on the floor where they'll end up anyways.
I love the color of the headphones and am such a fan of Bose, but I can't overstate how much I despise having wasted my money on these. I should have just stuck with the previous iteration.
Response from bose.comBy Bose, Customer Support, December 20, 2025
We’re truly sorry to hear about the concerns you’ve had with your new headphones, and we appreciate you sharing so much detail about your experience. We understand how important comfort, secure fit, and ease of use are, especially when you’ve loved a previous model and rely on these features throughout your day. Furthermore, we’d like to take a closer look into this for you. Please reach out to us through this link: https://bose.life/49SSe5s and include the serial number of your product and a brief description of what you’ve been experiencing. Once we have those details, we’ll review everything carefully and do our best to assist.
Written by a customer while visiting bose.com
Customer Rating
5
It’s Bose, of course they’re great!
on January 22, 2026
Posted by: Tim007
Gender:Male
Length of ownership:1 week
Bought these headphones before my wife’s hospital stay. The noise canceling feature proved very beneficial for her in that noisy environment.
Great headphones & very comfortable to wear.
Great headphones & very comfortable to wear.
Written by a customer while visiting bose.com