Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Average customer rating
4.6
(847 Reviews)
Rating breakdown 847 reviews
5 Stars
634
4 Stars
126
3 Stars
39
2 Stars
27
1 Star
21
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra Wireless Noise Cancelling Over-the-Ear Headphones - White Smoke
Customer Rating
5
So quiet now
on February 2, 2026
Posted by: Sandi
Got for my daughter who is in nursing home.She absolutely loves them!
Written by a customer while visiting bose.com
Customer Rating
2
Thinking about retunring it.
on February 3, 2026
Posted by: Beep279
Gender:Female
Length of ownership:1 month
I bought this for a trip becasue my previous bose headphone ran its course but these, although a newer model, are not very good. Think I may return it. The hinges don't actually stay in place. The sound is not isolated. My older model was way better.
Response from bose.comBy Customer Support, February 3, 2026
Hi there, thank you for sharing your feedback. The Bose QuietComfort Ultra Headphones feature adjustable noise cancellation, which can be controlled through the Bose app if you feel the default setting isn’t sufficient.
Regarding the hinges, we can look into this further if it’s a cosmetic issue. If you’d like help adjusting the noise cancellation, here’s a helpful guide you can use: https://bose.life/4qdxMB2
For any additional assistance, please feel free to reach out to us through this link, we’ll be happy to help: http://bose.life/globalsupport
Jelyn - Customer Support
Regarding the hinges, we can look into this further if it’s a cosmetic issue. If you’d like help adjusting the noise cancellation, here’s a helpful guide you can use: https://bose.life/4qdxMB2
For any additional assistance, please feel free to reach out to us through this link, we’ll be happy to help: http://bose.life/globalsupport
Jelyn - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Sound is amazing
on February 6, 2026
Posted by: Rosie
Gender:Female
Length of ownership:1 week
These are my second pair and I love love love them
Written by a customer while visiting bose.com
Customer Rating
5
Amazing product
on February 6, 2026
Posted by: Pill 2027
Gender:Female
Length of ownership:1 month
The sound is absolutely amazing. Also the quiet option. Will be a great feature when I fly with crying babies on board.
Written by a customer while visiting bose.com
Customer Rating
2
They sometimes work
on February 24, 2026
Posted by: jennypoo92
When they work, they're fine, but they never want to connect to my phone, and they come with zero instructions
Response from bose.comBy Customer Support, February 24, 2026
Hello, Jenny! Thank you so much for reaching out to us. We’re truly sorry to hear that you’re having trouble connecting your QuietComfort Ultra Headphones (2nd Gen) to your phones. We completely understand how frustrating that can be, especially when the headphones work perfectly once connected but struggle to pair consistently, and when there were no printed instructions included in the box. Furthermore, we’re here to help make this easier for you.
To guide you through the setup, here is the official Owner’s Guide (PDF) for your QuietComfort Ultra Headphones (2nd Gen)
https://bose.life/4rA4A8G
Please refer to Page 27 of the manual, which provides step‑by‑step instructions on how to connect the headphones to your mobile phones.
Cedrick - Customer Support
To guide you through the setup, here is the official Owner’s Guide (PDF) for your QuietComfort Ultra Headphones (2nd Gen)
https://bose.life/4rA4A8G
Please refer to Page 27 of the manual, which provides step‑by‑step instructions on how to connect the headphones to your mobile phones.
Cedrick - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Perfect for every occasion
on February 26, 2026
Posted by: GAR78
Best sound ever. Super comfy and Batery is excellent.
Written by a customer while visiting bose.com
Customer Rating
5
Sound quality
on February 27, 2026
Posted by: DennisJamesMoy29
Gender:Male
Length of ownership:1 week
It's good for both rock and roll and kpop music especially in the basslines
Written by a customer while visiting bose.com