Customer reviews from sony.com
Sony - Refurbished Excellent - WF-C710N Truly Wireless Noise Cancelling Earbuds - Black
Average customer rating
2.5
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
4
4 Stars
1
3 Stars
4
2 Stars
4
1 Star
8
31%of customers recommend this product.
(
5 out of
16)
Customer Reviews for Sony - Refurbished Excellent - WF-C710N Truly Wireless Noise Cancelling Earbuds - Black
Posted by: Awww
from Colorado
Verified Purchase:Yes
The sound quality was great but the ear bud tips were too big and extra small earbud tips are not free even under warranty. Sold them. Not worth the hassle.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, June 12, 2025
Hi Awww, thank you for taking the time to share your feedback regarding your experience with the WF-C710N earbuds. We sincerely apologize for any inconvenience caused by the earbud tips not fitting comfortably and we're sorry that the available options did not meet your needs.
Your feedback is invaluable and we will certainly take it into consideration as we look to improve our offerings.
Thank you for considering Sony products and we hope to serve you better in the future.
Best regards,
Estefany
Your feedback is invaluable and we will certainly take it into consideration as we look to improve our offerings.
Thank you for considering Sony products and we hope to serve you better in the future.
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: Daniel00000
Verified Purchase:Yes
Right bud only worked for one day, made a popping noise and then started producing a static windy noise.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, Fred, May 9, 2025
Hello Daniel00000,
Thank you for considering Sony products. We sincerely apologize for the inconvenience you're facing with your WF-C710N, which is currently producing popping and wind sounds. To help you resolve these issues, please follow the steps outlined below.
Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html
Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html
If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
-Fred
Thank you for considering Sony products. We sincerely apologize for the inconvenience you're facing with your WF-C710N, which is currently producing popping and wind sounds. To help you resolve these issues, please follow the steps outlined below.
Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html
Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html
If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: CarlaZ
Gender:Female
Verified Purchase:Yes
These are my first ear buds. Purchased for an upcoming vacation. Love the sound quality!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, Fred, April 25, 2025
Hello CarlaZ,
Thank you for choosing Sony!
We are delighted that you've chosen the WF-C710N earbuds as your first pair and that you are enjoying the sound quality! These earbuds are an excellent choice for your upcoming vacation, providing exceptional sound and comfort for a truly enjoyable listening experience. Wishing you a wonderful vacation and happy listening!
Best regards,
-Fred
Thank you for choosing Sony!
We are delighted that you've chosen the WF-C710N earbuds as your first pair and that you are enjoying the sound quality! These earbuds are an excellent choice for your upcoming vacation, providing exceptional sound and comfort for a truly enjoyable listening experience. Wishing you a wonderful vacation and happy listening!
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
1
Lovely color, but…
on April 15, 2025
Posted by: PhuongN
from Seattle, WA
Gender:Female
Good sound quality and lovely color, but it fits really poorly, I swapped out the medium (I'm assuming) ear tips for small and this normally works but I realized the shape itself is bad. You will not be able to wear these while laying down, even on your back, they will fall off constantly. It arrived just today and I only tried it out for an hour or so before I decided enough was enough and it was time to return.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 15, 2025
Hi DNgu, thank you for sharing your experience with the WFC710N earbuds. We're really sorry to hear that the fit wasn't comfortable for you, even after trying the different ear tips. While we're glad you enjoyed the sound quality and color, we understand how frustrating it can be when the fit just doesn't work for your needs, especially during use while lying down. Your feedback is important and will be shared with our product team as we continuously work to improve comfort and design. If you ever decide to try another model in the future, we'd be happy to help you find one that better suits your preferences. Thank you again for giving them a try. Regards, -Dominick
Written by a customer while visiting sony.com
Posted by: Saryana
from Washington, DC
Gender:Female
Verified Purchase:Yes
I haven't used the product yet but just wanted to let you know that the model number on the device doesn't work when I enter in the "model number" line. The number YY2982 shows "not matching"
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 10, 2025
Hi there,
Thank you for reaching out. We’re sorry to hear about the trouble you’ve had registering the earbuds. We're here to help.
To register the product at the Sony website, you need to add this model number instead: WF-C710N.
If the problem persists or you may need more information, we recommend reaching out to our product support team directly. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope this helps.
Thank you for choosing Sony!
Best regards,
Stephanie
Thank you for reaching out. We’re sorry to hear about the trouble you’ve had registering the earbuds. We're here to help.
To register the product at the Sony website, you need to add this model number instead: WF-C710N.
If the problem persists or you may need more information, we recommend reaching out to our product support team directly. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope this helps.
Thank you for choosing Sony!
Best regards,
Stephanie
Written by a customer while visiting sony.com