Customer reviews from Western Digital
WD - My Passport 1TB External USB 3.0/2.0 Portable Hard Drive - Sky
Average customer rating
3.7
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
15
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
6
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for WD - My Passport 1TB External USB 3.0/2.0 Portable Hard Drive - Sky
Posted by: The_Big_E
Verified Purchase:Yes
A fine drive to carry around. I found these are great drives to use in a pinch and don't take up too much of my dwindling desk space.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
No problems with installation, and holds all the games I need..
Written by a customer while visiting Western Digital
Posted by: Cole
Verified Purchase:Yes
Great product and was received in a very timely manner. I most certainly will be a returning customer.
Written by a customer while visiting Western Digital
Customer Rating
1
Non stop clicking and painfully slow
on November 9, 2022
Posted by: Buckwheat
This drive clicks when connected to any computer and is painfully slow. It also doesn't play well with MACOS.
Response from Western DigitalBy SM OLS, November 10, 2022
Hello,
We're sorry to hear your user experience with the WD My Passport Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise
"Common Causes and Solutions for Slow Data Transfer Speeds"
https://support-en.wd.com/app/answers/detailweb/a_id/15542/kw/slow
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Passport Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise
"Common Causes and Solutions for Slow Data Transfer Speeds"
https://support-en.wd.com/app/answers/detailweb/a_id/15542/kw/slow
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
HELP
on July 21, 2021
Posted by: tmatttttt
i've had this product for over a year and have had no problems.. all of a sudden i unplugged it moving my console and now my xbox won't recognize it
Written by a customer while visiting Western Digital
Posted by: Harv
Verified Purchase:Yes
It was difficult to set up to do periodic back-ups.
Response from Western DigitalBy SM OLS, March 24, 2022
Hello,
We regret to hear about user experience with WD My Passport Hard Drive and thank you for taking the time to bring this matter to our attention.
We would like the opportunity gather more information to isolate the issue and to assist you directly, we request you to kindly contact us so that we can provide you the best customer support.
If you are facing any issue with western digital product then brief it and also mention screenshots.. We would request you to open a support ticket. Please refer to the link mentioned:
https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We regret to hear about user experience with WD My Passport Hard Drive and thank you for taking the time to bring this matter to our attention.
We would like the opportunity gather more information to isolate the issue and to assist you directly, we request you to kindly contact us so that we can provide you the best customer support.
If you are facing any issue with western digital product then brief it and also mention screenshots.. We would request you to open a support ticket. Please refer to the link mentioned:
https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Peoples
Verified Purchase:Yes
I like the compact size with the capacity to hold a lot of data. I have other WD devices and I love the portability.
Written by a customer while visiting Western Digital
Customer Rating
1
Came broken
on April 25, 2022
Posted by: store buyer(micro center)
Claims "plug and play out of the box", came, plugged in and projected a "corrupt drive" window onto my screen. Should have bought the higher quality product rather than try to save money.
Response from Western DigitalBy SM OLS, April 28, 2022
Hello,
We're sorry to hear about your experience with WD My Passport External Hard Drive and appreciate your time for providing the review. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your experience with WD My Passport External Hard Drive and appreciate your time for providing the review. There can a few causes due to which the drive has stopped working. Such causes include the faulty USB port of the drive or the computer, faulty USB cable of the drive or the drive itself may not be getting enough power to spin up and register on the computer to show up. Unsafe ejection of the drive during any read or write operation can also result in the corruption of the drive's partition.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
We would like the chance to work with you directly to help address your concerns and help provide a good overall user experience. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital