Customer reviews from startech.com
StarTech.com - TBT3TBTADAP Thunderbolt 3 to 2 Adapter - USB-C to Mini DP
Average customer rating
3.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
6
4 Stars
1
3 Stars
0
2 Stars
2
1 Star
4
Customer Reviews for StarTech.com - TBT3TBTADAP Thunderbolt 3 to 2 Adapter - USB-C to Mini DP
Customer Rating
1
Does not Work
on July 21, 2019
Posted by: edgarmontez
I got this, because UAD say is compatible to plug to a Windows pc, hours i been trying to get it work, does not
Response from startech.comBy Matt, Customer Support, July 23, 2019
We're sorry to hear about the difficulties you're experiencing with our TBT3TBTADAP. This adapter converts a Thunderbolt 3 port on a computer to a Thunderbolt 2 device. It is compatible with both Windows and macOS, however, it will not work if the port on your computer is basic USB-C and not true Thunderbolt 3. We'd be happy to look into this further with you. Please contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
1
Not Working on WIndows10?
on August 6, 2019
Posted by: Hanzo
I have Dell XPS surely equipped with TB3. After connecting, it shows the device as "legacy adapter" but it does not connect me to the TB2 devise connected to the adapter as if it does not exist. There is no manual nor any information which I can refer to judge whether if it is working properly or not....
Response from startech.comBy Matt, Customer Support, August 8, 2019
We're sorry to hear about the problems you're having with our TBT3TBTADAP. Often this can be solved by checking your Thunderbolt software and ensuring the adapter is set to be connected. You may also need to update the drivers and firmware for the Thunderbolt 3 controller in your PC. If you require assistance, please feel free to contact us at www.startech.com/support where our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
5
It just works (But upgrade your BIOS and drivers!)
on July 6, 2020
Posted by: RogerB
Bought one back in December to use my old Apple Thunderbolt monitor with my Dell laptop. Once I went through the process of updating *ALL* the drivers and the motherboard BIOS, it worked perfectly.
And then, tragedy struck. My laptop decided to give up the ghost and I opted to get a lighter HP, so I returned my Dell docking station to work and waited for the wheels of corporate bureaucracy to churn until I got a new one for my HP. It took 7 months, but I got it this past weekend.
AND IT STILL WORKED!
I fired it up connected to the TB Monitor and it came right up, even before updating everything (which I did). Come Monday morning (today), I have a MASSIVE 27" monitor to work off of.
And then, tragedy struck. My laptop decided to give up the ghost and I opted to get a lighter HP, so I returned my Dell docking station to work and waited for the wheels of corporate bureaucracy to churn until I got a new one for my HP. It took 7 months, but I got it this past weekend.
AND IT STILL WORKED!
I fired it up connected to the TB Monitor and it came right up, even before updating everything (which I did). Come Monday morning (today), I have a MASSIVE 27" monitor to work off of.
Written by a customer while visiting startech.com
Customer Rating
5
Works on XPS 13
on November 25, 2020
Posted by: RonnyW
Got this to connect my XPS 13 from 2016/2017 to my 27" thunderbolt Apple monitor.
It worked straight out of the box.
However I have a Dell TB16 dock as well. Tried using that as well. So the dock's usb-c connector goes into the XPS, and the Startech adapter goes from the dock to the Thunderbolt monitor. That didn't work: I needed to update the BIOS, Thunderbolt firmware, thunderbolt driver, and installed I believe the latest thunderbolt application from the Intel website. Everything works now, even the audio and usb ports on the monitor. (facetime camera doesn't work, since it can't find a driver).
It worked straight out of the box.
However I have a Dell TB16 dock as well. Tried using that as well. So the dock's usb-c connector goes into the XPS, and the Startech adapter goes from the dock to the Thunderbolt monitor. That didn't work: I needed to update the BIOS, Thunderbolt firmware, thunderbolt driver, and installed I believe the latest thunderbolt application from the Intel website. Everything works now, even the audio and usb ports on the monitor. (facetime camera doesn't work, since it can't find a driver).
All in all good buy, but I can't connect my 2019 macbook Pro to my thunderbolt monitor with the startech adapter. Monitor does not activate. Seems to only work with Windows machines.
Response from startech.comBy Stacey, Customer Support, November 25, 2020
Thank you for your feedback. A Technical Advisor will reach out directly regarding your macOS concerns. At present, the TBT3TBTADAP works with macOS up to 11.0.
Written by a customer while visiting startech.com
Customer Rating
5
Better than Apple
on March 31, 2022
Posted by: Just Joe
I've used the Apple adapter for a few years for a CRITICAL piece of studio equipment. After a recent Windows/Thunderbolt update to accommodate TB4, the Apple adapter caused many crashes. Replaced with this after hardware manufacture suggestion, and problems corrected. This is obviously built to a better standard, or etc. Could use a slightly longer lead from the converter box to reduce tension from the port.... it's a desktop, and the lead isn't long enough for the box to reach the floor. Otherwise, no complaints.
Written by a customer while visiting startech.com