Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Orbi TriBand Mesh WiFi 3 Router 2 Satellite Extender RBK753S-100NAS
Average customer rating
3.3
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
9
4 Stars
1
3 Stars
4
2 Stars
1
1 Star
6
47%of customers recommend this product.
(
8 out of
17)
Customer Reviews for NETGEAR - Refurbished Excellent - Orbi TriBand Mesh WiFi 3 Router 2 Satellite Extender RBK753S-100NAS
Customer Rating
1
No parental control
on December 26, 2020
Posted by: Bob0778
Gender:Male
Length of ownership:1 year or longer
Beware: despite the pics in their website showing this orbi has parental control, this orbi does not actually have parental control. Someone from their company has been responding to many comments that parental control is coming in a firmware for last 1 year+. . Should have trusted the comments before buying.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, December 28, 2020
Hi Bob0778,
Thank you for your feedback. We will be releasing parental controls through a firmware update in the future. We appreciate your patience and apologize for any inconvenience this has caused.
Thank you
Thank you for your feedback. We will be releasing parental controls through a firmware update in the future. We appreciate your patience and apologize for any inconvenience this has caused.
Thank you
Written by a customer while visiting netgear.com
Customer Rating
5
A Whole New Universe
on November 7, 2020
Posted by: Anonymous
Length of ownership:1 month
Got the 850 Orbi: Large home, ICF walls, lots of devices and kids. This system solved all the problems.... no buffering, no freezing, seamless connection no matter where the devices are roaming around, takes advantage of the gigabyte speed offered by my internet provider. Everything is lightning fast. If you hardwire directly to the router with a Cat 7 or Cat 8, we are talking serious speed. Took 10 minutes to set up. Loved the security features of the Armor software so added a subscription for that after a week. Loved getting an alert if a new device logged on.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
2
Pathetic...No parental controls
on December 22, 2020
Posted by: Maydix
Gender:Male
Length of ownership:1 month
It is pathetic that Netgear is selling such expensive router without parental control.
They are trying to upsell Circle device and subscription.
They still dont know when parental controls can be integrated with the router.
They are trying to upsell Circle device and subscription.
They still dont know when parental controls can be integrated with the router.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, December 28, 2020
Hi Maydix,
Thank you for your feedback. Parental controls will be released in a firmware update in the future. We appreciate you patience and apologize for any inconvenience this has caused.
Thank you
Thank you for your feedback. Parental controls will be released in a firmware update in the future. We appreciate you patience and apologize for any inconvenience this has caused.
Thank you
Written by a customer while visiting netgear.com
Customer Rating
1
Disappointing
on January 7, 2021
Posted by: Andy1
Length of ownership:1 year or longer
I purchased about a year ago and worked great out of the box but over time has quit supporting internet as well as all of our connected devices I have tried tech support I have tried resetting but nothing seems to work. We are relying on our comcast supplied modem/router to handle everything now and that at least gets us consistent connection close to unit. Extremely disappointed in this product. I heard such great things about netgear and orbit.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, January 8, 2021
Hi Andy1,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
3
Great performance, but not parental controls
on January 24, 2021
Posted by: Disappointed Father
Gender:Male
Length of ownership:1 week
I bought this, thinking wrongly that as a Netgear mesh system, would have the parental control they announce; however it doesn't have it.
It's incredible that with the technology included in this device, Netgear haven't developed a simple software to control schedules and content for the kids.
The target for this technology is especially big houses, and commonly there are kids in big houses, so I can't give more than 3 stars, considering this critical issue.
It's incredible that with the technology included in this device, Netgear haven't developed a simple software to control schedules and content for the kids.
The target for this technology is especially big houses, and commonly there are kids in big houses, so I can't give more than 3 stars, considering this critical issue.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, January 26, 2021
Hi Disappointed Father,
Thank you for your review. We understand that parental controls are an important feature and we will be releasing a firmware update to include smart parental controls. We apologize for any inconvenience and appreciate your patience.
Thank you
Thank you for your review. We understand that parental controls are an important feature and we will be releasing a firmware update to include smart parental controls. We apologize for any inconvenience and appreciate your patience.
Thank you
Written by a customer while visiting netgear.com
Customer Rating
3
Fast internet. Horrible app. Difficult to manage.
on July 30, 2021
Posted by: Kevind2280
Gender:Male
Length of ownership:6 months
Replaced my Google WiFi with the Orbi because I needed better throughput. The internet is faster but managing the network through the app is close to impossible. The best way is through a browser but, since I do everything on my phone, the screen is very small. Also, I have 5 children and there is no way to group devices based on the child, schedule time limits, and restrict certain sites based on their age like Google WiFi can. If you're a network engineer, you'll like all of the functionality. If you're a typical homeowner who just wants to connect devices, have fast internet, manage time limits, and have strong default security settings, this is not the router you want.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, July 30, 2021
Hi Kevind2280,
Thank you for your review. If you need assistance, please visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. If you need assistance, please visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Better than expected !
on August 3, 2021
Posted by: Robert2323
Gender:Male
Length of ownership:1 month
Bought the RBK 752 system about a month ago and have to say it has solved all of of our WiFi problems ! We have 21 devices including 4 Fire Tv , Ring Doorbell , Ring Cameras and 8 Alexa devices all working flawlessly and never dropped WiFi while streaming even in 4K . Our WiFi speed has even increased from 50-60 Mbps to over 221 Mbps at every location in our house ! Couldn’t ask for anything more , satisfied customer.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
With every penny
on October 2, 2021
Posted by: Mshay
Gender:Male
Length of ownership:3 months
I Bought this system a while ago when I needed to work from home for Covid. It was very easy to set up and works amazingly well. In my upstairs areas are used to get a lot 89mobs now I get 336mpbs. I am extremely happy with this product.
I would recommend this to a friend!
Written by a customer while visiting netgear.com