Customer reviews from snowjoe.com
Snow Joe - Cordless Snow Shovel Kit with 10" Wide x 5" Deep Snow Cut, X20-SNOW-5A - Multicolor
Average customer rating
3.3
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
9
4 Stars
4
3 Stars
1
2 Stars
3
1 Star
6
Customer Reviews for Snow Joe - Cordless Snow Shovel Kit with 10" Wide x 5" Deep Snow Cut, X20-SNOW-5A - Multicolor
Customer Rating
3
on January 25, 2026
Posted by: Nita
from New Waterford Ohio
Love this piece of equipment but first use the auger broke. And your web site does not show a replacement part. It’s a dream if I can get a replacement. Anita serial
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 26, 2026
Hello Anita,
Thank you for sharing your feedback regarding your Snow Joe 20-Volt Cordless Snow Shovel. We’re glad to hear that you love it overall, but we sincerely apologize for the issue you experienced with the auger during your first use. We understand how frustrating this must have been.
We also want to confirm that we received your call today, and one of our team members was able to assist you regarding this matter. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our customer service team at 1 866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Thank you for sharing your feedback regarding your Snow Joe 20-Volt Cordless Snow Shovel. We’re glad to hear that you love it overall, but we sincerely apologize for the issue you experienced with the auger during your first use. We understand how frustrating this must have been.
We also want to confirm that we received your call today, and one of our team members was able to assist you regarding this matter. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our customer service team at 1 866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Love This!
on January 25, 2026
Posted by: Barb88
from Pennsylvania
I bought this through the CBS Morning Deals for my husband. He has always shoveled snow by hand, refusing to get a blower. I thought this would be a "happy medium." WOW! He is one happy camper! We are going through "Snowmagedon" here in PA, and it works great! He notes the ease of use, the distance it blows the snow, and how quickly he is able to clear the snow. Thank you, Snow Joe!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 26, 2026
Hello Barbara,
Thank you for taking the time to share your experience with the Snow Joe 20-Volt Cordless Snow Shovel. We are delighted to hear that it has provided a “happy medium” for your husband, making snow removal easier and more efficient.
It’s wonderful to know that he appreciates the ease of use, the impressive distance the snow is blown, and the speed at which he can clear walkways during such a heavy snowstorm in Pennsylvania.
At Shop Joe, our goal is to design products that not only perform effectively but also enhance the winter experience for our customers. Your feedback is greatly appreciated, and we’re thrilled that our snow shovel has met your expectations and made a challenging task more manageable.
Thank you again for choosing Shop Joe.
Thank you for taking the time to share your experience with the Snow Joe 20-Volt Cordless Snow Shovel. We are delighted to hear that it has provided a “happy medium” for your husband, making snow removal easier and more efficient.
It’s wonderful to know that he appreciates the ease of use, the impressive distance the snow is blown, and the speed at which he can clear walkways during such a heavy snowstorm in Pennsylvania.
At Shop Joe, our goal is to design products that not only perform effectively but also enhance the winter experience for our customers. Your feedback is greatly appreciated, and we’re thrilled that our snow shovel has met your expectations and made a challenging task more manageable.
Thank you again for choosing Shop Joe.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great snow shovel
on January 21, 2026
Posted by: Devrr
from NJ
This electric snow shovel was surprisingly effective and powerful enough for my walk way. Very happy with this purchase.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 22, 2026
Dear Valued Customer,
Thank you for sharing your experience with the Snow Joe X20-SNOW-5A 20-Volt Cordless Snow Shovel! We’re delighted to hear that it proved powerful and effective for clearing your walkway.
This model was designed to combine strong performance with lightweight, cordless convenience, making snow removal quicker and easier without the hassle of heavy equipment or cords.
It’s always rewarding to hear when our tools meet our customers’ expectations, and we truly appreciate your feedback. We hope your Snow Shovel continues to provide reliable service and helps make winter chores much more manageable.
Thank you for choosing Shop Joe!
Thank you for sharing your experience with the Snow Joe X20-SNOW-5A 20-Volt Cordless Snow Shovel! We’re delighted to hear that it proved powerful and effective for clearing your walkway.
This model was designed to combine strong performance with lightweight, cordless convenience, making snow removal quicker and easier without the hassle of heavy equipment or cords.
It’s always rewarding to hear when our tools meet our customers’ expectations, and we truly appreciate your feedback. We hope your Snow Shovel continues to provide reliable service and helps make winter chores much more manageable.
Thank you for choosing Shop Joe!
Written by a customer while visiting snowjoe.com
Customer Rating
1
No S20 auger parts
on December 31, 2025
Posted by: Myachingback
from Peabody MA
Auger broke after 5 minutes use and no replacements available anywhere
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 2, 2026
Hello Mike,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration caused by your X20-SNOW-5A auger breaking after such a short period of use. We understand how disappointing this must be, and we want to ensure your concern is addressed promptly.
Please reach out to us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team is more than happy to review your case and look into this matter further to provide assistance.
We appreciate your patience and understanding as we work with you to resolve this issue.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration caused by your X20-SNOW-5A auger breaking after such a short period of use. We understand how disappointing this must be, and we want to ensure your concern is addressed promptly.
Please reach out to us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team is more than happy to review your case and look into this matter further to provide assistance.
We appreciate your patience and understanding as we work with you to resolve this issue.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Poor quality
on December 30, 2025
Posted by: Quality
from Colorado
Very poor quality. The blade broke the very first time we used it.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 2, 2026
Dear Valued Customer,
Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by the blade breaking on your Snow Joe X20-SNOW-5A 20-Volt Cordless Snow Shovel during its first use. This is certainly not the experience we want our customers to have, and we understand how disappointing this must be.
Please reach out to us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team is more than happy to review your case and look into this matter further to provide assistance.
We appreciate your patience and understanding as we work with you to address this issue.
Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by the blade breaking on your Snow Joe X20-SNOW-5A 20-Volt Cordless Snow Shovel during its first use. This is certainly not the experience we want our customers to have, and we understand how disappointing this must be.
Please reach out to us at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST. Our team is more than happy to review your case and look into this matter further to provide assistance.
We appreciate your patience and understanding as we work with you to address this issue.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Don’t buy poor quality
on December 27, 2025
Posted by: Bruce T
from New Jersey
My daughters bought me this for Christmas. I charge the battery, but everything together turned it on and the auger does not turn. You. Just hear the motor spinning no quality control at the factory.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 29, 2025
Hello Bruce,
We’re very sorry to hear about the issues you’re experiencing with the Snow Joe X20-SNOW-5A 20-Volt Cordless Snow Shovel Kit. We understand how disappointing it must be to receive a product that doesn’t operate as expected, especially as a gift, and we sincerely apologize for the inconvenience.
We would be more than happy to assist you in resolving this matter. Please reach out to our customer support team at our toll-free number, 1 (866) 225-9723, Monday through Saturday from 10 AM–6 PM EST, so we can provide guidance and help ensure your snow shovel works properly.
Thank you for bringing this to our attention, and we appreciate your patience.
We’re very sorry to hear about the issues you’re experiencing with the Snow Joe X20-SNOW-5A 20-Volt Cordless Snow Shovel Kit. We understand how disappointing it must be to receive a product that doesn’t operate as expected, especially as a gift, and we sincerely apologize for the inconvenience.
We would be more than happy to assist you in resolving this matter. Please reach out to our customer support team at our toll-free number, 1 (866) 225-9723, Monday through Saturday from 10 AM–6 PM EST, so we can provide guidance and help ensure your snow shovel works properly.
Thank you for bringing this to our attention, and we appreciate your patience.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Easy to use
on December 19, 2025
Posted by: Gardening Grandma
from Belmar NJ
First snowfall of the season and this Snow Joe helped a lot. Easy to handle since it's real light and easy to use with just one battery to click. Definitely a practical and useful purchase. Will keep.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, December 19, 2025
Hello Franklin,
Thank you very much for taking the time to share your experience. We’re delighted to hear that the Snow Joe X20-SNOW-5A 20-Volt Cordless Snow Shovel made your first snowfall of the season easier to manage.
It’s great to know that you found the unit lightweight, easy to handle, and convenient to use with its simple one-battery operation—these are exactly the features we designed to provide a practical and hassle-free snow-clearing solution. Your feedback reinforces our commitment to creating tools that are both efficient and user-friendly.
We truly appreciate your confidence in our product and are glad to hear it has earned a place as a keeper in your winter toolkit. If you ever have questions, need assistance, or are looking for additional Shop Joe products, please don’t hesitate to reach out.
Wishing you a safe, warm, and snow-free season ahead!
Thank you very much for taking the time to share your experience. We’re delighted to hear that the Snow Joe X20-SNOW-5A 20-Volt Cordless Snow Shovel made your first snowfall of the season easier to manage.
It’s great to know that you found the unit lightweight, easy to handle, and convenient to use with its simple one-battery operation—these are exactly the features we designed to provide a practical and hassle-free snow-clearing solution. Your feedback reinforces our commitment to creating tools that are both efficient and user-friendly.
We truly appreciate your confidence in our product and are glad to hear it has earned a place as a keeper in your winter toolkit. If you ever have questions, need assistance, or are looking for additional Shop Joe products, please don’t hesitate to reach out.
Wishing you a safe, warm, and snow-free season ahead!
Written by a customer while visiting snowjoe.com