Customer reviews from snowjoe.com
Snow Joe - Cordless Snow Shovel Kit with 10" Wide x 5" Deep Snow Cut, X20-SNOW-5A - Multicolor
Average customer rating
2.6
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
5
4 Stars
1
3 Stars
1
2 Stars
3
1 Star
7
Customer Reviews for Snow Joe - Cordless Snow Shovel Kit with 10" Wide x 5" Deep Snow Cut, X20-SNOW-5A - Multicolor
Customer Rating
1
My other 5 AM batteries don’t fit on this shovel.
on February 26, 2026
Posted by: Lenn
from Pennsylvania
My other 5 amp batteries don’t fit on my new snow shovel why
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 27, 2026
Dear Valued Customer,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you’ve experienced with your Snow Joe Cordless Snow Shovel. We understand how frustrating it can be when your existing 5.0 Ah batteries are not compatible with your new unit, especially if you were expecting them to fit interchangeably with your other Shop Joe tools.
Please know that we would be more than happy to look into this matter further to determine the cause of the compatibility issue and provide you with the correct information and assistance.
At your convenience, please reach out to our Customer Support team at 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST. Our team will gladly review your model details and help clarify the situation.
We appreciate your feedback and look forward to assisting you.
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you’ve experienced with your Snow Joe Cordless Snow Shovel. We understand how frustrating it can be when your existing 5.0 Ah batteries are not compatible with your new unit, especially if you were expecting them to fit interchangeably with your other Shop Joe tools.
Please know that we would be more than happy to look into this matter further to determine the cause of the compatibility issue and provide you with the correct information and assistance.
At your convenience, please reach out to our Customer Support team at 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST. Our team will gladly review your model details and help clarify the situation.
We appreciate your feedback and look forward to assisting you.
Written by a customer while visiting snowjoe.com
Customer Rating
2
on February 25, 2026
Posted by: Joefail26
Work well until the auger broke and failed on only the second use.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 25, 2026
Dear Valued Customer,
Thank you for sharing your experience and bringing this matter to our attention. We sincerely apologize for the issue you encountered with the auger, as this is not the level of quality or performance we aim to provide.
We take feedback like yours very seriously, as it helps us identify areas for improvement in product design and durability. Please reach out to our customer support team at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
We are committed to ensuring your complete satisfaction and will work with you to address your concerns and find a suitable solution.
Thank you for sharing your experience and bringing this matter to our attention. We sincerely apologize for the issue you encountered with the auger, as this is not the level of quality or performance we aim to provide.
We take feedback like yours very seriously, as it helps us identify areas for improvement in product design and durability. Please reach out to our customer support team at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST.
We are committed to ensuring your complete satisfaction and will work with you to address your concerns and find a suitable solution.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Auger may as well be made of glass.
on February 23, 2026
Posted by: John q
from New Jersey
Loved this little snow machine but the second time using it and the auger broke apart. Looked inside and saw nothing jammed. It did hit something, I heard it, but nothing there. I'd expect this to last a little longer and to be a bit more robust. After reading these reviews it seems there may be an issue with this particular auger. If you're going to put a sub par auger in this machine, you should at least sell replacements for it.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 24, 2026
Hello John,
Thank you for taking the time to provide detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you had with your Snow Joe Cordless Snow Shovel, as this is not the level of quality or service we aim to provide.
We truly value your input, as it helps us identify areas for improvement regarding product durability, parts availability, and overall customer service. Your feedback will be shared with our team to ensure it is considered as we continue to refine our products and service standards.
We appreciate your patience and understanding, and we encourage you to reach out to us directly at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST, so we can better understand your experience and explore the best possible options for you.
Thank you for taking the time to provide detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you had with your Snow Joe Cordless Snow Shovel, as this is not the level of quality or service we aim to provide.
We truly value your input, as it helps us identify areas for improvement regarding product durability, parts availability, and overall customer service. Your feedback will be shared with our team to ensure it is considered as we continue to refine our products and service standards.
We appreciate your patience and understanding, and we encourage you to reach out to us directly at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM–6 PM EST, so we can better understand your experience and explore the best possible options for you.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Game changer
on February 13, 2026
Posted by: Cariad
I was very skeptical about how well this would really work. This turned out to be a real game changer. It's light, easy to use and does a great job.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 13, 2026
Hello Sandra,
Thank you for taking the time to share such a thoughtful review of the Snow Joe 20-Volt Cordless Snow Shovel.
We especially appreciate your honesty about being skeptical at first. It’s completely understandable to question how much power and performance a cordless snow shovel can truly deliver. We’re delighted to hear that it not only met but exceeded your expectations and proved to be a genuine game changer for you.
Our team works hard to design products that combine lightweight construction, ease of operation, and reliable snow-clearing performance. Knowing that you found it easy to handle and effective in getting the job done confirms that we’re achieving what we set out to do. A tool that reduces strain while still delivering strong results can make a significant difference during winter months, and your feedback reinforces the value of that balance.
Thank you again for your trust and for sharing your experience. Reviews like yours help other customers make informed decisions and motivate us to continue improving and innovating. We truly appreciate your support and are glad the product is making winter maintenance easier for you.
Thank you for taking the time to share such a thoughtful review of the Snow Joe 20-Volt Cordless Snow Shovel.
We especially appreciate your honesty about being skeptical at first. It’s completely understandable to question how much power and performance a cordless snow shovel can truly deliver. We’re delighted to hear that it not only met but exceeded your expectations and proved to be a genuine game changer for you.
Our team works hard to design products that combine lightweight construction, ease of operation, and reliable snow-clearing performance. Knowing that you found it easy to handle and effective in getting the job done confirms that we’re achieving what we set out to do. A tool that reduces strain while still delivering strong results can make a significant difference during winter months, and your feedback reinforces the value of that balance.
Thank you again for your trust and for sharing your experience. Reviews like yours help other customers make informed decisions and motivate us to continue improving and innovating. We truly appreciate your support and are glad the product is making winter maintenance easier for you.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Do not buy
on February 4, 2026
Posted by: Bad snowblower
from Boston, ma
Do not buy! The auger is plastic and broke the first time I used it!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, February 6, 2026
Dear Valued Customer,
Thank you for bringing this matter to our attention.
We sincerely apologize for what happened and are sorry to hear about your experience with the Snow Joe 20-Volt Cordless Snow Shovel. This is certainly not the level of quality or service we aim to provide, and we understand how frustrating this must have been.
We would appreciate the opportunity to further investigate this matter and assist you. Please feel free to reach out to us, and we’ll be more than happy to help resolve your concern.
You may contact us at our toll-free number 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST.
Thank you for taking the time to share your feedback.
Thank you for bringing this matter to our attention.
We sincerely apologize for what happened and are sorry to hear about your experience with the Snow Joe 20-Volt Cordless Snow Shovel. This is certainly not the level of quality or service we aim to provide, and we understand how frustrating this must have been.
We would appreciate the opportunity to further investigate this matter and assist you. Please feel free to reach out to us, and we’ll be more than happy to help resolve your concern.
You may contact us at our toll-free number 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST.
Thank you for taking the time to share your feedback.
Written by a customer while visiting snowjoe.com
Customer Rating
5
Great purchase
on January 29, 2026
Posted by: ReneeSnowJoe
from MI
LOVE IT!! @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@!!
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 30, 2026
Dear Valued Customer,
Thank you for taking the time to share your positive feedback on the Snow Joe 20-Volt Cordless Snow Shovel. We’re delighted to hear that you’re enjoying the product and that it’s meeting your expectations.
Customer satisfaction is very important to us, and it’s always rewarding to know when our products perform well and provide value. We truly appreciate your support and hope the Snow Joe continues to serve you reliably for seasons to come.
Thank you for taking the time to share your positive feedback on the Snow Joe 20-Volt Cordless Snow Shovel. We’re delighted to hear that you’re enjoying the product and that it’s meeting your expectations.
Customer satisfaction is very important to us, and it’s always rewarding to know when our products perform well and provide value. We truly appreciate your support and hope the Snow Joe continues to serve you reliably for seasons to come.
Written by a customer while visiting snowjoe.com
Customer Rating
4
Extra Batteries
on January 29, 2026
Posted by: Not JoJo
Snow Joe 20-Volt Cordless Snow Shovel Kit | Directional Chute | Brushless Motor | W/ 5.0-Ah Battery + Charger. Where can you buy extra batteries for the 20-Volt Cordless Snow now Shovel. Can you buy these on-line? If you can buy them on -line please provide the link. I looked on your website and can't find them.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 29, 2026
Dear Valued Customer,
Thank you for reaching out and for your interest in additional batteries for your Snow Joe 20‑Volt Cordless Snow Shovel. Please reach out to us directly, and we will be more than happy to assist you and provide the information you need.
You can contact our customer support team at 1-866-225-9723, Monday through Saturday, from 10 AM–6 PM EST.
Thank you for reaching out and for your interest in additional batteries for your Snow Joe 20‑Volt Cordless Snow Shovel. Please reach out to us directly, and we will be more than happy to assist you and provide the information you need.
You can contact our customer support team at 1-866-225-9723, Monday through Saturday, from 10 AM–6 PM EST.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Excited... but the blade broke on day 2
on January 28, 2026
Posted by: Dis shoveled
from NJ
Looked great. Easy to our together. The second day I used it the blade broke, and now I'm trying to find a new one. Feels like finding the Holy Grail is an easier and less fraught endeavor.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, January 29, 2026
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered. This is certainly not the level of quality or service we aim to provide, and we understand how disappointing it must be to have the blade break after such limited use.
We would like the opportunity to further investigate this matter and assist you. Please reach out to us directly so we can review your situation and explore available options to help get you back up and running as quickly as possible.
You can contact our customer support team at 1-866-225-9723, Monday through Saturday, from 10 AM–6 PM EST. We appreciate your patience and thank you for bringing this issue to our attention.
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered. This is certainly not the level of quality or service we aim to provide, and we understand how disappointing it must be to have the blade break after such limited use.
We would like the opportunity to further investigate this matter and assist you. Please reach out to us directly so we can review your situation and explore available options to help get you back up and running as quickly as possible.
You can contact our customer support team at 1-866-225-9723, Monday through Saturday, from 10 AM–6 PM EST. We appreciate your patience and thank you for bringing this issue to our attention.
Written by a customer while visiting snowjoe.com