Customer reviews from snowjoe.com
Sun Joe - 24V 12" Multi-Angle Head Cordless Dual Line String Trimmer Kit, 24V-ST14 - Black
Average customer rating
3.6
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
16
4 Stars
4
3 Stars
2
2 Stars
5
1 Star
6
Customer Reviews for Sun Joe - 24V 12" Multi-Angle Head Cordless Dual Line String Trimmer Kit, 24V-ST14 - Black
Customer Rating
2
Trimmer works but no replacement spool available
on May 18, 2025
Posted by: Kurt D
I bought the trimmer in 2022 and it has worked great. The reason for the two-star rating...the replacement string spools are unavailable. This product needs to be taken off the market until a viable replacement spool becomes available.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, May 19, 2025
Hello Kurt,
Thank you for your detailed feedback and for bringing this matter to our attention regarding the Sun Joe 24V-ST14 24-Volt IONMAX Cordless String Trimmer Kit*.
We sincerely apologize for the inconvenience you've experienced with the availability of replacement spools. We understand how frustrating this can be, especially when the product itself has been working well for you.
Please don’t hesitate to reach out to our customer service team at 1-866-225-9723, available 7 days a week from 10 AM to 6 PM EST. Our team would be more than happy to check part availability and explore all available options to assist you further.
We truly appreciate your patience and your continued support.
Thank you for your detailed feedback and for bringing this matter to our attention regarding the Sun Joe 24V-ST14 24-Volt IONMAX Cordless String Trimmer Kit*.
We sincerely apologize for the inconvenience you've experienced with the availability of replacement spools. We understand how frustrating this can be, especially when the product itself has been working well for you.
Please don’t hesitate to reach out to our customer service team at 1-866-225-9723, available 7 days a week from 10 AM to 6 PM EST. Our team would be more than happy to check part availability and explore all available options to assist you further.
We truly appreciate your patience and your continued support.
Written by a customer while visiting snowjoe.com
