Customer reviews from snowjoe.com
Sun Joe - 24V 12" Multi-Angle Head Cordless Dual Line String Trimmer Kit, 24V-ST14 - Black
Average customer rating
3.6
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
18
4 Stars
4
3 Stars
2
2 Stars
5
1 Star
7
Customer Reviews for Sun Joe - 24V 12" Multi-Angle Head Cordless Dual Line String Trimmer Kit, 24V-ST14 - Black
Customer Rating
5
Trimmer
on August 21, 2026
Posted by: Noel Truty
Edger and trimmer work like a charm just like the rest of your products that I iwn
Written by a customer while visiting snowjoe.com
Customer Rating
1
Cordless grass trimmer
on August 13, 2026
Posted by: Greig
from Wethersfield, CT
Shortly after purchasing my unit, the spool cap broke. It was still under warranty but instead of sending me a new spool cap, I received a new unit in its entirety. Unfortunately, the spool cap on this unit also broke. I have been unable to locate a spool cap so now have two units which I can’t use because I can’t find a replacement spool cap. Very frustrating because both units work fine otherwise.
Written by a customer while visiting snowjoe.com
Customer Rating
5
String trimmer
on June 26, 2026
Posted by: Bob Ross 8
Bought new trimmer when old gas one died. Like it because it is much lighter for me handle being a 81 year old senior.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, June 26, 2026
Dear Robert,
Thank you so much for your review and support!
We truly appreciate you taking the time to share your feedback on the Sun Joe Cordless String Trimmer. We're delighted to hear that its lightweight design has made it easier and more comfortable for you to use.
It's wonderful to know that the trimmer has been a great replacement for your previous gas-powered unit, and we hope it continues to make your yard work more enjoyable.
Thank you so much for your review and support!
We truly appreciate you taking the time to share your feedback on the Sun Joe Cordless String Trimmer. We're delighted to hear that its lightweight design has made it easier and more comfortable for you to use.
It's wonderful to know that the trimmer has been a great replacement for your previous gas-powered unit, and we hope it continues to make your yard work more enjoyable.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Trimmer works but no replacement spool available
on May 18, 2025
Posted by: Kurt D
I bought the trimmer in 2022 and it has worked great. The reason for the two-star rating...the replacement string spools are unavailable. This product needs to be taken off the market until a viable replacement spool becomes available.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, May 19, 2025
Hello Kurt,
Thank you for your detailed feedback and for bringing this matter to our attention regarding the Sun Joe 24V-ST14 24-Volt IONMAX Cordless String Trimmer Kit*.
We sincerely apologize for the inconvenience you've experienced with the availability of replacement spools. We understand how frustrating this can be, especially when the product itself has been working well for you.
Please don’t hesitate to reach out to our customer service team at 1-866-225-9723, available 7 days a week from 10 AM to 6 PM EST. Our team would be more than happy to check part availability and explore all available options to assist you further.
We truly appreciate your patience and your continued support.
Thank you for your detailed feedback and for bringing this matter to our attention regarding the Sun Joe 24V-ST14 24-Volt IONMAX Cordless String Trimmer Kit*.
We sincerely apologize for the inconvenience you've experienced with the availability of replacement spools. We understand how frustrating this can be, especially when the product itself has been working well for you.
Please don’t hesitate to reach out to our customer service team at 1-866-225-9723, available 7 days a week from 10 AM to 6 PM EST. Our team would be more than happy to check part availability and explore all available options to assist you further.
We truly appreciate your patience and your continued support.
Written by a customer while visiting snowjoe.com
Customer Rating
3
24V-ST14 Trimmer/Edger
on May 9, 2025
Posted by: R Miller
from Lockport NY
This is a nice trimmer/edger. Two things that I don't like about is, 1) you have to manually put the line out when you need more cutting line and 2) it states you can get a replacement spool (24V-ST14 Spool). I've looked it up and can't find any replacement spool for this trimmer.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, May 12, 2025
Hello Ronald,
Thank you for sharing your feedback on the 24V-ST14 Trimmer/Edger. We're glad to hear you find it to be a nice tool overall, but we understand your concerns regarding the manual line feed and difficulty finding replacement spools.
We apologize for any confusion or inconvenience this has caused. The need to manually extend the cutting line can be less convenient for some users, and we appreciate you pointing that out. Regarding the 24V-ST14 replacement spool, we understand the frustration in not being able to locate it. We’d like to further investigate this for you and help guide you to the correct replacement part or provide availability updates.
Please feel free to contact our customer service team at 866-225-9723, available daily from 10 AM to 6 PM EST, so we can assist you directly. Your feedback is important, and we're here to ensure your experience with our products is a positive one.
Thank you for sharing your feedback on the 24V-ST14 Trimmer/Edger. We're glad to hear you find it to be a nice tool overall, but we understand your concerns regarding the manual line feed and difficulty finding replacement spools.
We apologize for any confusion or inconvenience this has caused. The need to manually extend the cutting line can be less convenient for some users, and we appreciate you pointing that out. Regarding the 24V-ST14 replacement spool, we understand the frustration in not being able to locate it. We’d like to further investigate this for you and help guide you to the correct replacement part or provide availability updates.
Please feel free to contact our customer service team at 866-225-9723, available daily from 10 AM to 6 PM EST, so we can assist you directly. Your feedback is important, and we're here to ensure your experience with our products is a positive one.
Written by a customer while visiting snowjoe.com
Customer Rating
2
Good Trimmer, but no replacement string.
on March 17, 2024
Posted by: UnhappyAlso
from Folcroft, PA
I like the trimmer, but cannot get any replacement string, which I have been trying to get since last year. I should have read the reviews here before buying the product. It was a waste of money as I cannot use it anymore.
This is a DO NOT BUY since there is no replacement string.
This is a DO NOT BUY since there is no replacement string.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Waste of money
on September 1, 2023
Posted by: RichardM
Can't get replacement string, what a waste! I have had this trimmer since spring and I can no longer use it because Sun Joe is unable to stock string for their own trimmer.
Written by a customer while visiting snowjoe.com
Customer Rating
1
Good, but can't get replacement line
on August 31, 2023
Posted by: PDMD
from Philadelphia
I like the trimmer, but cannot get any replacement line. It's not worth buying when you can't get more line. Additionally the replacement line offered is not the same as the line sent with the trimmer.
Written by a customer while visiting snowjoe.com