Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
74
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
1
Not happy with the replacement
on June 17, 2026
Posted by: mothership65
from Georgia
Gender:Female
This is a replacement for the same model. Still having the same issues as my other with the rubber peeling off the beater brush that gets stuff off the carpet. This is supposed to to be a pet hair vacuum and it DOES NOT get pet hair out of our rugs or off our wood floors. The suction is amazing. Just the other stuff doesn’t work. Won’t ever buy one of these again.
Response from sharkninja.comBy SharkNinja, June 20, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how disappointing it is to experience the same issue again with your Shark Stratos, especially with the brushroll peeling and not picking up pet hair as expected despite strong suction.
Please feel free to reach out to us through the link below so we can look into this further and review available options with you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We understand how disappointing it is to experience the same issue again with your Shark Stratos, especially with the brushroll peeling and not picking up pet hair as expected despite strong suction.
Please feel free to reach out to us through the link below so we can look into this further and review available options with you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
The best vacuum I have owned
on June 9, 2026
Posted by: Amjordan
from Glendale,AZ
Gender:Female
I have always used Shark Navigator in one form or another. My most recent one was the Navigator lift away for pets ,I really likes that vacuum except for the brush rollers needing to be replaced quite often and replacing one was very difficult. I really didnt have any complaints otherwise. I decided to purchase a Shark Stratos,and I absolutely love this vacuum! The suction is great and the no hair double rollers is awesome. I have two huskies that shed alot and the Stratos can handle the job! The pet tool has great suction as well. Well done Shark! The only thing I wish it had is a light on the wand like the Navigator had. Excellent vacuum! I have tried other expensive vacuums but they could not hold up to my dogs. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
on June 1, 2026
Posted by: Mrstonya66
from Atlanta, ga
Gender:Female
My power button keeps malfunctioning. First it wouldn’t turn off then my husband fixed it and now a month later it won’t turn on. Very disappointed. Very expensive to be this unreliable!!
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, June 3, 2026
Hi Mrs Tonya,
We're sorry to hear about your experience. It’s disappointing to deal with something as basic as the power button not working reliably. Having it fail to turn off and then later not turn on again would make the product feel inconsistent for everyday use. We truly appreciate you taking the time to share this feedback, as it highlights how important reliability is for a product at this price point.
To get this looked into and properly reviewed, please reach out to our support team here:
https://support.sharkninja.com/en-CA/contact-us
Kind Regards,
Shark Home
We're sorry to hear about your experience. It’s disappointing to deal with something as basic as the power button not working reliably. Having it fail to turn off and then later not turn on again would make the product feel inconsistent for everyday use. We truly appreciate you taking the time to share this feedback, as it highlights how important reliability is for a product at this price point.
To get this looked into and properly reviewed, please reach out to our support team here:
https://support.sharkninja.com/en-CA/contact-us
Kind Regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Stratos
on May 30, 2026
Posted by: CiciH
Once you use a Shark vacuum you will never use anything else. We already have one but decided to get the Stratos after finding an amazing deal on it.
Unbelievable suction! Not kidding, this PULLS up dirt and hairs you never knew were there! What I absolutely love about this version is the self cleaning brush roll. Saves the frustration of tangly hair on that roller. Plus this has an odor neutralizer. Super easy to maneuver. Lights up brightly. useful attachments. So powerful that old carpet is suddenly given a new life. I can even say it makes cleaning fun because you’ll have noticeable results. Highly recommend.
Unbelievable suction! Not kidding, this PULLS up dirt and hairs you never knew were there! What I absolutely love about this version is the self cleaning brush roll. Saves the frustration of tangly hair on that roller. Plus this has an odor neutralizer. Super easy to maneuver. Lights up brightly. useful attachments. So powerful that old carpet is suddenly given a new life. I can even say it makes cleaning fun because you’ll have noticeable results. Highly recommend.
Written by a customer while visiting influenster.com
Customer Rating
2
Not impressed with it's performance
on May 29, 2026
Posted by: Colleen E.
from MN
Gender:Female
I bought the Stratos less than a year ago. I have a multi pet home, that's why I went with this model. It worked great for about the first few months and the suction was really strong. I like the hard floor vs. carpet function as most of my home is wood floor and area rugs. Despite washing the filters and cleaning the brush roller the suction just isn't there anymore. The front roller designed for pet hair just collects in the teeth and jams up every time I use it so I have to clean that after every use and recently the tab that holds it in place broke so I have to replace it. Also, there is no self propeller which was disappointing because it's a robust unit. I don't mind paying a higher price as an investment in a good product. In my opinion this vacuum it is not worth the cost when I'm back to using a broom in less than a year.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 1, 2026
Hi Colleen,
Thank you for taking the time to share your review on the Stratos.
We're sorry to hear that your Stratos hasn’t maintained the performance you initially experienced, especially in a multi-pet home where strong suction is so important.
We understand how frustrating it can be when regular maintenance doesn’t resolve the issue and when components don’t perform as expected over time. Your feedback around suction performance, the brush roll, and overall durability is appreciated and will be shared with our team.
To help improve performance, we recommend reviewing our troubleshooting steps. Alternatively, if you’d prefer direct assistance, our support team is available to help.
Self-Help Guide:
https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide
Contact Page:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to share your review on the Stratos.
We're sorry to hear that your Stratos hasn’t maintained the performance you initially experienced, especially in a multi-pet home where strong suction is so important.
We understand how frustrating it can be when regular maintenance doesn’t resolve the issue and when components don’t perform as expected over time. Your feedback around suction performance, the brush roll, and overall durability is appreciated and will be shared with our team.
To help improve performance, we recommend reviewing our troubleshooting steps. Alternatively, if you’d prefer direct assistance, our support team is available to help.
Self-Help Guide:
https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide
Contact Page:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
The most incredible suction I've ever had on a vacuum
on May 28, 2026
Posted by: JessicaM
The Shark Stratos Upright is hands down the best vacuum I have ever owned. With kids running around, my carpets face a non-stop barrage of crumbs and tracked-in dirt, but this machine handles it effortlessly. The suction power is incredibly strong. You can actually feel and see the brushrolls agitating the carpet fibers to pull up deep, ground-in dirt that my old vacuum completely missed. It leaves the carpet looking plush and deeply refreshed. I also love the Odor Neutralizer feature, which keeps everything smelling clean instead of dusty while I vacuum. The incredible performance makes it 100% worth it!
Written by a customer while visiting influenster.com
Customer Rating
5
Wonderful vacuum!
on May 25, 2026
Posted by: Ruth10
from Rockport, TX
Gender:Female
Love this vacuum, better than any I have had! Get one you will agree
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Handles all my vacuum needs
on May 24, 2026
Posted by: Sid47
Gender:Male
This vacuum is fantastic in every way I can thank of
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com