Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
74
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
2
on July 6, 2026
Posted by: NoSucky
from New York
Gender:Female
I received this vacuum not even 2 years ago from my husband. I loved it up until today. I clean the filters often, even the canister. All of a sudden it stopped vacuuming. I was so confused as to why until I noticed the belt MELTED through the side.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 16, 2026
Hi there,
Thank you for sharing your feedback. We're sorry to hear that your Stratos stopped working due to the belt melting through the side of the floor nozzle.
We do see that you've already been in touch with our team and that a replacement floor nozzle is being sent. We hope this gets you back to enjoying your vacuum as soon as possible.
If you need any further assistance, please don't hesitate to reach out to our team using the link below:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Thank you for sharing your feedback. We're sorry to hear that your Stratos stopped working due to the belt melting through the side of the floor nozzle.
We do see that you've already been in touch with our team and that a replacement floor nozzle is being sent. We hope this gets you back to enjoying your vacuum as soon as possible.
If you need any further assistance, please don't hesitate to reach out to our team using the link below:
https://support.sharkninja.com/contact-us
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very Happy
on July 1, 2026
Posted by: Sheryld
This was a warranty replacement, I am si very pleased Shark covered the warranty. I have always purchased sharks, and this just makes me want to stay with this product more.
Written by a customer while visiting sharkninja.com
Customer Rating
5
best yet!
on June 29, 2026
Posted by: lisa 57
from tucson arizona
Gender:Female
this is my 3rd shark vacuum in 15 years and every model is excellent. i love the suction and ease of it going under my furniture to clean.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing vacuum!
on June 28, 2026
Posted by: Courtnoel93
Gender:Female
So glad I purchased this vacuum to replace my old one, the suction is amazing! I can’t believe all the pet hair & dust it’s collected! Very easy to maneuver, and the odor neutralization keeps it smelling fresh without being overpowering. I also like how simple it is to empty the canister into the trash. I definitely recommend this vacuum!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
The best we've ever had
on June 26, 2026
Posted by: Mel335
Gender:Male
I bought this vacuum two weeks ago.Today was the first time we used the new stratus, and I have a lift away.Which we've completely rebuilt five years ago.Under warranty, it's about ten years old and short.Did it at no charge head hoses?Everything everything, but the dirt cup and it was then a great job.It's a power lift away pit.And this new stratus, we used it just in a small area downstairs, and we got two complete containers of dirt dog hair in our house is not dirty.We have maids that come every week.We spend eight hours clean an amazing.The difference in the two vacuums I thought ours was doing a fantastic job till we put this beast to work
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Vacuum
on June 24, 2026
Posted by: Kiko32
from Florida
Gender:Male
Shark vacuums consistently impress with their powerful suction, innovative design, and user-friendly features. As someone who values both performance and convenience in cleaning appliances, I have found Shark vacuums to be reliable and efficient for a variety of cleaning tasks. The advanced filtration system ensures that dust and allergens are effectively captured, making them ideal for households with pets or allergy sufferers.
One standout feature is the flexible swivel steering, which makes maneuvering around furniture and tight spaces effortless. Additionally, the easy-to-empty dust cup and washable filters contribute to hassle-free maintenance. The build quality is sturdy, and the lightweight design allows for easy transport from room to room.
Overall, Shark vacuums deliver exceptional value, combining powerful cleaning performance with thoughtful features and durability. I highly recommend them to anyone looking for a dependable and efficient vacuum cleaner.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Stratos
on June 24, 2026
Posted by: Erohpardee
from Lewes De
Gender:Female
I love my shark,I would never buy anything but Shark products.The cleaning suction is amazing you can see the dirt your other brand left behind.!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great suction power
on June 19, 2026
Posted by: Sedona
from Arizona
Gender:Female
The suction power on this vacuum is outstanding. The vacuum would undeniably be the best on the market IF the hose was longer and it came with more attachments. As a female senior citizen, I find it somewhat heavy and difficult to maneuver when trying to reach higher areas, i.e, spiderwebs, etc.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com