Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,054 Reviews)
Rating breakdown 1,054 reviews
5 Stars
729
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
75
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
2
I am very sorry I bought the Stratos Upright.
on March 25, 2024
Posted by: My Ireland
It is super loud.
Cat litter spits out on top of plastic cover of roller fins.
Fins do not plush up the nap of carpet like a roller BRUSH.
Heavier to move around. I have an older dark green Shark that the roller brush stopped working. My husband will take it to a vacuum repair shop because I do love how the roller brush works which leaves the nap of my bedroom carpet really plush. I am disappointed 😔
Cat litter spits out on top of plastic cover of roller fins.
Fins do not plush up the nap of carpet like a roller BRUSH.
Heavier to move around. I have an older dark green Shark that the roller brush stopped working. My husband will take it to a vacuum repair shop because I do love how the roller brush works which leaves the nap of my bedroom carpet really plush. I am disappointed 😔
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 28, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Stratos. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Stratos. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this vacuum
on March 25, 2024
Posted by: Denise
from Hereford, Az
Gender:Female
My husband bought me the Stratos about a month ago and I absolutely love everything about it except one thing. This was the one thing I did not like about the last shark back and that I got and that is the light turns off when you remove the handle to get into crevices or above head. I wish the light remained on because often I am vacuuming in the corners and such and unfortunately I can't see what I'm vacuuming to get back in there. This is a real disappointment with the shark Stratos I was hoping they change that from the last shark vacuum I bought. Just to let you know how much I like the Shark vacuum I have been purchasing shark for almost 15 years. I do love their product but please get the light back on when you remove the wand. It really helps when getting in the corners and such.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best update I could ever imagine!
on March 22, 2024
Posted by: Jfneon
I’m an owner of a 8 year old Shark pet vacuum. I thought it was amazing. I ordered the new Shark pet vacuum. It amazing. What a great difference! I’m so glad I ordered this vacuum!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love the vacuum
on March 20, 2024
Posted by: Kelli
from West Virginia
Gender:Female
Does amazing job on hardwood floor and carpet cleaning deep in
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Stratos Great Vacuum!!
on March 20, 2024
Posted by: Squid7
I Love it! I am tickled to be owning a Shark Stratos!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Too much Suction
on March 19, 2024
Posted by: Deb71
from Oklahoma
Gender:Female
I have the Shark Stratos, it’s very heavy and hard to push. I wish it had suction adjustment other than adjustment for carpet level .
I removed this soft roller and it makes it easier to push and Reduces the suction. My old shark was the first vacuum that they put the soft roller on. It was much easier to handle than this one.
I removed this soft roller and it makes it easier to push and Reduces the suction. My old shark was the first vacuum that they put the soft roller on. It was much easier to handle than this one.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 16, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Stratos. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Stratos. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Lost for words!!! Absolutely amazing!
on March 18, 2024
Posted by: Stephanie
from Twin falls idaho
Gender:Female
I bought this vacuum today and I was so excited about it. I had just vacuumed the day before. I vacuumed one room with this vacuum and I emptied it three times!!! I could not believe what my other vacuum did not pick up. I am astounded on how amazing this thing is and I could not be more happy with this purchase.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Too heavy & unwieldy
on March 12, 2024
Posted by: Kip72
from Riverview, FL
Gender:Female
I bought this vacuum 2 months ago & I wish I hadn't. This is the heaviest, most unwieldy vac I have ever used. Very stiff handling & difficult to use. The suction power is very good, but if you are not a strong guy, be prepared for the difficulty of use.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 12, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Stratos™ DuoClean® PowerFins™ Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration of future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Stratos™ DuoClean® PowerFins™ Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration of future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com