Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,054 Reviews)
Rating breakdown 1,054 reviews
5 Stars
729
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
75
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
1
Stratos vacume
on April 10, 2024
Posted by: Joe 55
Worst vacume ever had. Power head stops working and they have replaced it 5 times and replaced the compleate vacume 2 times. I have had other shark vacumes and never had this problem. Still have 2 older ones not stratos and they work great even use 1 in the garage and have no problem
Both have duo power head and work great. Stratos has major problem and they are not willing to fix. I told them just send me the next lower vacume and they won't. Worst machine ever.
Both have duo power head and work great. Stratos has major problem and they are not willing to fix. I told them just send me the next lower vacume and they won't. Worst machine ever.
Response from sharkninja.comBy Shark Clean, April 26, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Stratos™ DuoClean® PowerFins™ Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Stratos™ DuoClean® PowerFins™ Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Bye bye Dyson
on April 7, 2024
Posted by: BuckeyeGoddess
from Lewis Center, Ohio
Gender:Female
I bought this unit to replace my Dyson and it by far exceeds expectations.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great Unit it Really does the Job!
on April 5, 2024
Posted by: LouD
from Central Califonia
Gender:Male
Bought this vacuum to replace a competitor's model that I have owned for well over 10 years. I like the Stratos and its features. The detachable tank and motor make cleaning steps and other hard-to-reach areas quite easy. Although the tank with the motor tends to give you an unintended arm workout.
Written by a customer while visiting sharkninja.com
Customer Rating
5
great suction
on April 2, 2024
Posted by: OCD1
from OHIO
Gender:Male
picks up good ,,a little harder to push and pull around
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!
on April 1, 2024
Posted by: Nutty
from Virginia
Gender:Female
I've had the stratos for well over a year now. Without a doubt, the best vacuum cleaner I've ever owned & I had a rainbow!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Tank of a vaccum
on March 31, 2024
Posted by: Cry1978
from Texas
Gender:Female
I just unboxed and used this beast. It is absolutely a tank of a vaccum. I love the large cup because I have Corgis and they leave their glitter everywhere and it grows into creatures that float across the room and scare you quickly because you think it's a whole different animal lol. I bought this because I am interested in the lift away option. But I call this thing a tank because it's exactly how it drives lol....I feel like I just spent 1 hr at the gym working my upper body in 15 min of vacuuming. This thing takes alot of muscle to move around and the design definitely does not let you get under much when using it as an upright vacvum but that's okay because I figure that is where the "liftaway" part comes in with all the gadgets. But right now im tired of pushing it around and need a break bedore i try to tackle that part lol... i inly have hardwood/tile in my house and honestly this thing is totally overkill for it. It definitely would not be my daily go to vaccum ( but thats okay because i have Shark Robot for that). Overall 4/5 stats given because it is a lug to move around, but it definitely gets all the hair, and we'll I'm lazy and skip the gym on the regular so it won't kill me to get in an arm workout with this.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
The black hole of vacuum cleaners
on March 30, 2024
Posted by: Rainy
from Indianapolis
Gender:Female
Let's start with the suction power, this thing will suck the stripes off a zebra. Amazing cleaning power,
it will suck the cat in from across the room if you aren't careful. The reason it got 4 stars is the suction, once it attaches to something
It will suction the hose in, making it short and pull the vacuum over.
The suction is just that strong. It makes cleaning easier with the lift away, I just carry it with me to clean the top
Of the cabinets and the ceiling mounted vents. I'm hoping it doesn't pull the furnace up through the vent.
It truly is a great vacuum
it will suck the cat in from across the room if you aren't careful. The reason it got 4 stars is the suction, once it attaches to something
It will suction the hose in, making it short and pull the vacuum over.
The suction is just that strong. It makes cleaning easier with the lift away, I just carry it with me to clean the top
Of the cabinets and the ceiling mounted vents. I'm hoping it doesn't pull the furnace up through the vent.
It truly is a great vacuum
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum
on March 27, 2024
Posted by: Crb15
from Saranac NY
Gender:Female
Absolutely love this vacuum, good suction, easy to use.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com