Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,054 Reviews)
Rating breakdown 1,054 reviews
5 Stars
729
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
75
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
5
Great features
on December 26, 2024
Posted by: Greeny
from Knox,Pa
Gender:Female
Love the new shark sweeper but it is heavy and needs to be more user friendly for use under the beds and furniture !
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Just awesome
on December 24, 2024
Posted by: Kkvaccuums
Love my Sharks my 3rd! This one is insane the suction on the floors is great! I have 2 very large hairy dogs and my floors are so clean! I previously had the rotator and I love that this one can come off and get under furniture and beds. Can't wait to order the car package to get into tight spaces
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great cleaning power but...
on December 24, 2024
Posted by: Lisa
Great cleaning power but be warned it is very heavy and not easily maneuverable.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very pleased
on December 24, 2024
Posted by: Captm708
from North Carolina
Gender:Male
This is the second shark I have purchased and I very with both of them!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Disappointed
on December 21, 2024
Posted by: Ah117
Gender:Male
I loved my Shark before this one. Works great at first but then after a few months the suction quality goes down. The problem with this vacuum isn’t lack of power it’s the design. It’s extremely heavy, and clunky making it hard to navigate. The hose does not stretch to the length listed. Lastly the vacuum chord always gets tangled and is hard to manage. If you are a pet owner, I do not suggest this vacuum, it may pick up the hair but it often gets tangled or jammed in the wheel.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 27, 2025
Hello,
Thank you for taking the time to leave a review.
We're saddened to hear about the experience that you've had with your Stratos. We'll certainly share your feedback regarding the design with the relevant teams for consideration on future products. If you need assistance in the meantime, please feel free to reach out to our team by phone at 1-855-427-5127; we'd be happy to help you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're saddened to hear about the experience that you've had with your Stratos. We'll certainly share your feedback regarding the design with the relevant teams for consideration on future products. If you need assistance in the meantime, please feel free to reach out to our team by phone at 1-855-427-5127; we'd be happy to help you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Number One Vac for Pet Parents
on December 18, 2024
Posted by: RRNorth
from Saratoga Springs, NY
Gender:Female
A solid piece of equipment. Could be a bit heavy for some to lift/operate. Have a super-shedder and the Stratos leaves my floors spotless. The pet power brush is great for whisking away the fur from chairs, pet beds. The only thing I find myself missing from my prior Shark is the lighted wand - it was priceless for under-bed, behind furniture, spiderwebs up on the ceiling. Love-love-love the brushroll that I never have to cut out hair, string, carpet fluff out of. Add back the wand light and this vac would be a solid five star!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect!
on December 18, 2024
Posted by: Wendy
This is our 2nd Shark. I didn’t think I could love one more my first one but I do. Highly recommend especially with pets.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Unknow
on December 16, 2024
Posted by: Goodboy2
I haven't gotten vacuum yet. When I get unit I will leave a review waiting 21 days so far maybe 3 more days to get it yet
Response from sharkninja.comBy SharkNinja, January 23, 2025
Hello,
Thank you for taking the time to leave a review.
We're sorry for the delay in receiving your Stratos. We will absolutely share your feedback with the relevant teams. We see this has been delivered, and we hope you love it. If you need any help with your vacuum, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sorry for the delay in receiving your Stratos. We will absolutely share your feedback with the relevant teams. We see this has been delivered, and we hope you love it. If you need any help with your vacuum, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com