Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
75
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
5
Best vacuum for pet owners
on March 30, 2025
Posted by: Finefamily
from Largo, florida
Gender:Female
Wow we Ulysses it to clean up a very dusty dirty home and it worked amazing and never lost suction. It is lightweight and has tons of options.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on March 26, 2025
Posted by: mcrhonda
thank you sooooo much for backing your product again
Written by a customer while visiting sharkninja.com
Customer Rating
3
Heavy!
on March 25, 2025
Posted by: Homebody@1967
from Harper, Tx
Gender:Female
I have owned this vacuum since September of 2023. I have some pros & cons. My cons are it is HEAVY coming in at 17 pounds but my biggest complaint is the stinking hose. It is so stiff & not much flexibility. You can’t get far from the vacuum when using the wand without the vacuum constantly falling over. A feature I do not like. The pros are it does vacuum a lot of dust, I like all the attachments I got with my machine. The cord is a decent length. I just wish it was a bit lighter & the hose was more flexible.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 31, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the hose and the weight of your Shark vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the hose and the weight of your Shark vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
I like the design of it, easy to use and maneuver
on March 21, 2025
Posted by: Rahma
This was a replacement for my shark apex when it stopped working. Costumer support was excellent. They helped me through troubleshooting and eventually replaced it with shark stratos which I love. It works like the apex but much more better. Loving my new vacuum!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Works great!
on March 19, 2025
Posted by: patsy49
from MD
Gender:Female
I like this Shark vacuum It has excellent suction and really gets the carpets clean with the new roller. It is a little hard to maneuver and I’m hoping it loosens up after some use. I like the way the dust cup opens to empty with the slide feature in the back. The only drawback is that the hose and wand don’t light up when disconnected from the main machine. My other Shark has that feature. Overall I’m happy with it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Lots of power.
on March 18, 2025
Posted by: Sharker
from Minnesota
Gender:Male
Great vacuum for dogs and hard floors after one month of use. Does well on the area rugs too. Very powerful. Hope it lasts!
Written by a customer while visiting sharkninja.com
Customer Rating
5
This! Machine
on March 13, 2025
Posted by: RAV1
from Sobieski Wi
Gender:Female
Love it.Buy this! Light weight and powerful. I was amazed
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
heavy
on March 12, 2025
Posted by: joe331
from phila
great machine but a little to heavy for older people
Written by a customer while visiting sharkninja.com