Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
75
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
5
Great sweeper
on April 24, 2025
Posted by: Cindy
I’ve had Shark Rockets for several years and I love them. I l love this one even more!! I just feel like there’s not one trace of dirt left on the floor after I run this vacuum !
Written by a customer while visiting sharkninja.com
Customer Rating
4
on April 22, 2025
Posted by: Molly
Gender:Female
It picks everything up well, but it is heavy . Still love it
Written by a customer while visiting sharkninja.com
Customer Rating
5
This is the only vacuum you need!
on April 18, 2025
Posted by: SarahCleansAlot
from Iowa
Gender:Female
Strong suction and comes with all the tools you really need. A tad big in size to move around, but it gets the job done! I use on area rugs, carpet, hardwood and tile floors. This vacuum also is easy to be pulled apart to clean tools and filters. This is very important to me, as I live in a home with a dog and I'm on a farm with lots of dust and dirt. I really do vacuum everyday! Just for reference, I own about 5 vacuums, but this is great for getting floors clean as it has a light and great suction.
Written by a customer while visiting sharkninja.com
Customer Rating
4
on April 14, 2025
Posted by: Newfie
I have purchased shark vacuum cleaners for a years and love them and the updates. they are worth the price! I just wish there was a light on the hose when you use attachments.
Written by a customer while visiting sharkninja.com
Customer Rating
2
good dog hair suction too heavy, hose too stiff
on April 9, 2025
Posted by: Nece
Bought 1 1/2 years ago should have returned. For these reasons: 5 ft tall age 75 the hold is too stiff to pull and extend, the unit is too heavyto manuvuer around tight spots, the suction is so strong and fast I have several nicks in my cord (could not pull it away fast enought and so heavy was not easy to manuever)
BUT if you are strong the suction for pet hair is great. Also to put the canister back on was not easy to do.
BUT if you are strong the suction for pet hair is great. Also to put the canister back on was not easy to do.
Response from sharkninja.comBy SharkNinja, April 10, 2025
Kind regards,
Shark Clean
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
good dog hair suction
on April 9, 2025
Posted by: Nece
I bought the Shark Stratos ~1 1/2 YEARS AGO but I wished I would have returned it. For these reasons only the hose is so hard to pull and extend, the suction is so strong if you are not quick enough you get tears in your cord, it is heavier vaccuum. At age 75 these are crucial things. Its too heavy for my 5 ft statue, I have holes along the cord which I have wrapped electical tape alone (just could not get too quick enough and it sucks it in fast), the unit is harder to turn in tighter spots it is so heavy. BUT if you are younger and stronger it cleans the pet hair super. They just need to fix the hose and lighten the unit up for older ladies. I just spent more money on a lighter weight, flexible hose Navigator Light Away DLX
Response from sharkninja.comBy SharkNinja, April 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you're unhappy with the features of your Shark Stratos. We will absolutely share your feedback with the relevant teams for consideration on future
products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you're unhappy with the features of your Shark Stratos. We will absolutely share your feedback with the relevant teams for consideration on future
products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
This Vacuum sets the bar
on April 9, 2025
Posted by: doobiuspip_6828
This vacuum is simply outstanding. High quality, little to no maintenance. The suction power is top tier. It's so powerful in fact, that it feels like it pulls itself along in thick carpet. And somehow, it doesn't try to eat the kitchen rugs on the tile. We have two small children and a large dog, lots of hardwood, and a few thick area rugs. This vacuum handles it all. It's simple to dump the chamber, with no mess. I highly recommend this product.
Written by a customer while visiting influenster.com
Customer Rating
3
on March 31, 2025
Posted by: Aaron
Heavy to push around the floor
Retractable cord would be better
Retractable cord would be better
Response from sharkninja.comBy SharkNinja, April 8, 2025
Hello Aaron,
Thank you for taking the time to leave a review.
We're so sorry to hear about the trouble you're having with your Shark Stratos Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure your vacuum is working as it should.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear about the trouble you're having with your Shark Stratos Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Could you please give our team a call at 1-855-427-5127? We’d love to help ensure your vacuum is working as it should.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com