Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
74
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
1
on August 14, 2026
Posted by: Kayla90
Gender:Female
This was my replacement unit for my last one that hardly lasted a year.. in fear of yet another malfunction, I have used this new unit less than ten times. Today I needed it first thing this morning, plug it in and go on my happy way.. it doesn't turn on. I am about done with Shark for good, what a huge disappointment
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 17, 2026
Hi Kayla,
Thank you for taking the time to leave a review.
We understand how disappointing it is when a replacement vacuum does not perform as expected, especially when you've had limited use of it and needed it to work when you reached for it. We appreciate you sharing your experience and concerns with us. Your feedback is important, and we'll be sure to share this with the appropriate teams for review.
In the meantime, we recommend referring to our self-help guide below to troubleshoot the no-power issue:
https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide
If the issue continues after trying the recommended steps, please follow the instructions at the end of the guide to connect with our support team for further assistance. We're here to help.
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We understand how disappointing it is when a replacement vacuum does not perform as expected, especially when you've had limited use of it and needed it to work when you reached for it. We appreciate you sharing your experience and concerns with us. Your feedback is important, and we'll be sure to share this with the appropriate teams for review.
In the meantime, we recommend referring to our self-help guide below to troubleshoot the no-power issue:
https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide
If the issue continues after trying the recommended steps, please follow the instructions at the end of the guide to connect with our support team for further assistance. We're here to help.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Has a lot of power
on August 13, 2026
Posted by: LoraleeC
Amazing sweeper. Works great on high and low carpet and even hard wood floors. Definitely a must buy. The attachments are useful on furniture and small spaces
Written by a customer while visiting influenster.com
Customer Rating
5
Only vacuum to beats the daily fur and family mess
on August 12, 2026
Posted by: mom of 3 with fur babies
Gender:Female
This is my 3rd vacuum. I have two lab german shepard mixes and 3 little boys. This vacuum is the only one that can handle my house and the life we live. I'll never not have this vacuum.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Vacuum
on August 10, 2026
Posted by: Stratos 2
Excellent suction and cleaning. This was replacement for one that had quit working.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Everything we wanted !
on August 10, 2026
Posted by: MarkS
from Xenia,Ohio
Gender:Male
We got this model and it’s everything we were hoping for. We highly recommend this vacuum.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great suction and maneuverability.
on August 10, 2026
Posted by: Happy Office
from Iowa
Gender:Male
We just purchased this last week to replace a "commercial vacuum". So far our cleaning crew is very happy with it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Vacuum extraordinaire
on August 9, 2026
Posted by: Mes_JYT
Gender:Female
I was hopeful this would be a great vacuum. It didn't disappoint. It pulled so much pet hair out. I was surprised with a full bin. Excellent product.
Written by a customer while visiting sharkninja.com
Customer Rating
5
AMAZING
on August 6, 2026
Posted by: Eamr2022
from Georgia
Gender:Female
Just got this yesterday and I am in LOVE this is the nicest vacuum I’ve ever had! We have a Shepard and 3 kids and it looked like a model home when I was done😍
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com