Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
75
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
4
Great suction and features
on September 27, 2025
Posted by: EDW7
Only have had the vacuum for a month and have used it a handful of times, then suction seems great and I really like the filter that’s included and keeps the vacuum smelling fresh. The one thing I’m not thrilled about is the weight, when using the machine, the weight mixed with the rotating feature causes for the vacuum to sometimes not vacuum in the direction I want it to so I have to constantly adjust the direction of where I’m pushing it. Otherwise, overall seems decent so far.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good but not as good as older shark vacuums
on September 18, 2025
Posted by: Becca1718
from Florida
Gender:Female
I’ve been using this for a few weeks so far and it’s working well. The air freshener really help with the dog smell my old vacuum would get pretty quickly after a deep clean. I bought my last shark upright vacuum in 2018 and it was time to be replaced because the brush no longer turned. This one has good suction but not as good compared to my last vacuum. I’ve also noticed the cord is much shorter and I have to move the plug multiple times to get the whole house which is frustrating.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Surprised! Now obsessed.
on September 10, 2025
Posted by: Katy
from Indianapolis, IN
Gender:Female
I was tentative when I bought this. Some reviewers love it, some reviews are not so great. Thought I would give it a shot and I am VERY glad I did!
The suction on this is absolutely insane. I rolled this over our hardwood floors and it sucked up all of the cat fur from between the boards (did not know that was there) and left the floor shining like new. Used the handle to suction out some coffee grinds from my espresso maker. It took 1 second for all of the grounds to be sucked up and I had to use all of my strength to pull the hose from the bottom.
We get brand new carpet next week and I am LOOKING FORWARD to using my vacuum to suck up all of the brand new carpet fibers that aren't attached (they also are a major allergen).
I'll admit, turning the vacuum is not great. Not sure how to fix it but I will find a way as I am absolutely obsessed with this vacuum and am looking forward to vacuuming everything.
Maybe they just need a tire extension of the two little tires. If they make one, I will be the first to buy and upgrade this vacuum.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Stratos Powered Lift-Away Duo Clean
on September 6, 2025
Posted by: Steve
from Pueblo , Colorado
Gender:Male
Hi my name is Steven my family has got the Shark Stratos Powered Lift-Away Duo Clean Power Fins Hair Pro Vacuum for awhile now using it and I just wanted to wright a review of it and say that there is two dogs in our home that we love but there hair sheds a bit the vacuum works great but after a while it does collect alot of the hair in the container but also I have noticed that alot of the hair is getting stuck under the front microfiber brush that I have to take the front brush off to get the hair out from under the brush but other wise this is a great vacuum.
If you see this review please email me of anything I can do with this vacuum to reduce the hair under the front brush.
If you see this review please email me of anything I can do with this vacuum to reduce the hair under the front brush.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best vacuum ever
on September 5, 2025
Posted by: Bascoboy
from Olympia, WA
Gender:Male
This vacuum is the best we've owned. Very strong suction, large capacity tank, and good quality.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Anti hair wrap
on September 4, 2025
Posted by: rm91_2650
This hoover is incredible! The suction power picks up every last crumb with the help of the front lights and the 3 settings makes using it all around the house a simple task. The only hoover which has claimed to be anti hair wrap which actually is we've had it a couple of months and it's still working brilliantly. It is quite a noisy hoover but that's no problem at all for us.
Written by a customer while visiting influenster.com
Customer Rating
4
Heavy Shark
on August 29, 2025
Posted by: J and J
Much heavier than my old Shark. On the one hand, that makes it more heavy-duty and works amazingly well. On the other hand, it's tiring. I'm also disappointed that I have to buy new filters and throw away my nice stash.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not as good as I thought!
on August 22, 2025
Posted by: Coco
from Louisiana
Gender:Male
I bought this 3 months ago. The handle is now lose and the roller no longer spins! That was a lot of money for not even 3 months of product!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 22, 2025
Hello Coco
Thank you for taking the time to leave a review.
We're really sorry to hear about your loose handle and that your brushroll is not spinning. We understand how frustrating this can be, especially seeing that you had under three months. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're really sorry to hear about your loose handle and that your brushroll is not spinning. We understand how frustrating this can be, especially seeing that you had under three months. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com