Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
75
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
2
Poor design vacuum
on October 25, 2025
Posted by: RMM2477
Was a great vacuum but the front fiber roller keeps stripping out. I have been thru 4 replacements in the past month. Terrible design as hair gets trapped under the roller, at first I thought was the reason for the problem but as I have gone thru rollers I’ve seen this isn’t the problem
Response from sharkninja.comBy SharkNinja, October 25, 2025
Hi there,
Thank you for sharing your experience with the Stratos DuoClean. We’re glad to hear it started off strong, but we’re truly sorry to learn about the repeated issues with the softroller. That’s definitely not the durability we aim to deliver, and we understand how frustrating it must be to go through multiple replacements in such a short time.
Hair buildup can sometimes cause strain, but based on your experience, it sounds like there may be a deeper issue at play. We’d love the opportunity to look into this further and help find a solution. Please reach out to our team by phone at 1-855-427-5127, we’d be happy to assist and explore options to get your vacuum working as it should.
Your feedback is important to us, and we’re here to support you.
Warm regards,
Shark Clean US
Thank you for sharing your experience with the Stratos DuoClean. We’re glad to hear it started off strong, but we’re truly sorry to learn about the repeated issues with the softroller. That’s definitely not the durability we aim to deliver, and we understand how frustrating it must be to go through multiple replacements in such a short time.
Hair buildup can sometimes cause strain, but based on your experience, it sounds like there may be a deeper issue at play. We’d love the opportunity to look into this further and help find a solution. Please reach out to our team by phone at 1-855-427-5127, we’d be happy to assist and explore options to get your vacuum working as it should.
Your feedback is important to us, and we’re here to support you.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark is the best of the best!
on October 24, 2025
Posted by: Savagedge
from Iowa
Gender:Male
We got one around a year or two ago, it had a defect and they sent us a brand new one. The attachments make it easy to clean under appliances, hard to reach places without bending over or having to use a chair or anything
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Where’s the light in the wand?
on October 24, 2025
Posted by: Rkjj
from Fl
Gender:Female
I am devastated that there is no light on the wand. That’s what made me actually look forward to vacuuming with my old shark. The light on the head doesn’t shine as far as my old one did. Honestly, why take away the standout feature? Otherwise a good vacuum
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Replacement
on October 23, 2025
Posted by: Dubs
from Bishop California
Gender:Male
This was actually a replacement and as always does an outstanding job
We have always bought shark products very satisfied
We have always bought shark products very satisfied
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features. Love the POWER Liftaway
on October 21, 2025
Posted by: JFick
from TX
Gender:Female
This is an awesome vacuum! It works great. Unlike the lift away only vacuums, it lifts away and you can go under furniture to clean under couches, beds, etc.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
on October 19, 2025
Posted by: Anonymous
from kennesaw Ga.
Gender:Male
The Stratos canaster release is awful, I mean who ever approved the catch should be fired! No easy way to open it.
Response from sharkninja.comBy SharkNinja, October 27, 2025
Hi Robert,
Thank you for sharing your feedback. We’re sorry to hear about your frustration with the dustcup release on your Stratos vacuum. We understand how important ease of use is, and we regret that this part of the design didn’t meet your expectations.
Your comments have been shared with our product development team, as we’re always looking for ways to improve functionality and user experience. We truly appreciate you taking the time to let us know.
If you’d like assistance with the release mechanism or have any questions about your unit, our Customer Service team would be happy to help. Please reach out to us at 1-855-427-5127. Thank you again for being a Shark customer.
Warm regards,
Shark Clean US
Thank you for sharing your feedback. We’re sorry to hear about your frustration with the dustcup release on your Stratos vacuum. We understand how important ease of use is, and we regret that this part of the design didn’t meet your expectations.
Your comments have been shared with our product development team, as we’re always looking for ways to improve functionality and user experience. We truly appreciate you taking the time to let us know.
If you’d like assistance with the release mechanism or have any questions about your unit, our Customer Service team would be happy to help. Please reach out to us at 1-855-427-5127. Thank you again for being a Shark customer.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
3
Want to love it!
on October 5, 2025
Posted by: Alicia MB
Gender:Female
This is my second Stratos model in six months, the first one simply stopped working. And I only vacuumed once a week maybe. I want to believe in Shark and their product so I re-purchased. One pro I can definitely say is the suction is very strong.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi Alicia,
Thank you for sharing your experience. We’re truly saddened to hear that your first Stratos unit stopped working so soon. That’s definitely not the reliability we aim to deliver, and we understand how disappointing it must be, especially when you’ve only used it lightly.
We really appreciate your decision to give Shark another chance, and we’re glad to hear the suction power has been a strong point for you. Your feedback is incredibly valuable, and we’ve shared it with our product team to help improve long-term performance.
If you ever need support or have questions about your current unit, our Customer Care team is here to help. Please don’t hesitate to reach out at 1-855-427-5127.
Thanks again for being part of the Shark community — we’re committed to earning your trust.
Warm regards,
Shark Clean US
Thank you for sharing your experience. We’re truly saddened to hear that your first Stratos unit stopped working so soon. That’s definitely not the reliability we aim to deliver, and we understand how disappointing it must be, especially when you’ve only used it lightly.
We really appreciate your decision to give Shark another chance, and we’re glad to hear the suction power has been a strong point for you. Your feedback is incredibly valuable, and we’ve shared it with our product team to help improve long-term performance.
If you ever need support or have questions about your current unit, our Customer Care team is here to help. Please don’t hesitate to reach out at 1-855-427-5127.
Thanks again for being part of the Shark community — we’re committed to earning your trust.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Never Again
on October 4, 2025
Posted by: mo3187
I bought this vacuum in May of 2024 and it no longer powers on. In the brief time that it did work cleaning performance was sub-par and it was constantly clogging up with dog hair. I you purchase this vacuum, or any other Shark brand vacuum you will regret that you wasted your money on their garbage products.
Response from sharkninja.comBy SharkNinja, October 6, 2025
Hi there,
Thank you for sharing your experience — we’re truly disappointed to hear that your Stratos vacuum stopped powering on and didn’t meet your expectations during use. That’s certainly not the experience we want for our customers, and we understand how frustrating this must be, especially with pet hair being a daily challenge.
Our vacuums are designed to deliver strong performance and durability, and it sounds like your unit may have experienced a malfunction. We’d love the opportunity to make this right. Please reach out to our Customer Care team at 1-855-427-5127 so we can assist with troubleshooting or warranty support. Be sure to mention this review so we can prioritize your case.
We appreciate your feedback, it helps us improve and better serve our customers.
Warm regards,
Shark Clean US
Thank you for sharing your experience — we’re truly disappointed to hear that your Stratos vacuum stopped powering on and didn’t meet your expectations during use. That’s certainly not the experience we want for our customers, and we understand how frustrating this must be, especially with pet hair being a daily challenge.
Our vacuums are designed to deliver strong performance and durability, and it sounds like your unit may have experienced a malfunction. We’d love the opportunity to make this right. Please reach out to our Customer Care team at 1-855-427-5127 so we can assist with troubleshooting or warranty support. Be sure to mention this review so we can prioritize your case.
We appreciate your feedback, it helps us improve and better serve our customers.
Warm regards,
Shark Clean US
Written by a customer while visiting sharkninja.com