Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,053 Reviews)
Rating breakdown 1,053 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
75
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
5
Powerful
on November 17, 2025
Posted by: DBYRNE
from Ohio
Gender:Female
Was amazed of the dust and dirt my old sweeper left behind. The pick up power is awesome!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
They stand by their products!
on November 15, 2025
Posted by: Mrs. K
from Nesquehoning PA
Gender:Female
This is everything that it promises. What a nice company to deal with. My vacuum broke and was still under warranty, the man on the phone did some troubleshooting with me and asked a few simple questions. Long and short. They sent me a brand new one. Thank you Shark 🦈
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Gotta love Shark!!
on November 12, 2025
Posted by: greenjello4me
from utah
Gender:Female
I've had 4 different models of shark vacuums and I have loved them all. Each new model just get better and better. I do wish it had the light on the end of the wand like my previous one had. Really miss that feature.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on November 3, 2025
Posted by: Trey3784
from Pennsylvania
Gender:Male
Brought it a month ago and happy that i did ,works above and beyond
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Suction and cleaning area!
on November 1, 2025
Posted by: Jake1822
from Lancaster, California
Gender:Male
[This review was collected as part of a promotion.] We have had this for 2+ years and this still works great! We used to have a Dyson and it broke WITHIN A MONTH. We decided to go with the Shark Stratos and omg, we tried using it with dirt the Dyson left and it picked it up without hassle. We love this so hopefully it stays working for a long time!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for pets!
on October 30, 2025
Posted by: Ashley710
from Dayton, OH
Gender:Female
We have had this vacuum for 1.5 years, and still love it as much as the day I got it. It's sturdy, super powerful, and leaves our house feeling clean. Its a great vacuum for families with pets! The odor neutralizer works well, and it does a fantastic job picking up all the dog hair! We love this so much, we bout the little mess/master wet/dry vacuum too (which is also amazing!)
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Power fins are cheap and dog hair gets stuck
on October 29, 2025
Posted by: BDavis16
The power fins aren’t lasting. They are ripping and tearing away so the brushing action isn’t sweeping up the dog hair to be sucked up. Dog hair also gets stuck in the front brush roller so mid way through my main floor I have to stop and unclog the front. I looked for a replacement vacuum head and got on the email list for a new one as they were out of stock, but now they are no longer available I see. I’ll be going back to the traditional brush rollers for our carpets instead of the power fins.
Response from sharkninja.comBy SharkNinja, November 11, 2025
Hello,
Thank you for taking the time to leave a review.
We understand this has caused a lot of frustration, and we're here to help. We really appreciate you sharing that. We’ll make sure the right folks see it for future products. If you need any further assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127. You can also visit our support page via the link below.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
https://support.sharkninja.com/global-search/AZ3002
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We understand this has caused a lot of frustration, and we're here to help. We really appreciate you sharing that. We’ll make sure the right folks see it for future products. If you need any further assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127. You can also visit our support page via the link below.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
https://support.sharkninja.com/global-search/AZ3002
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Vacuum
on October 27, 2025
Posted by: At1432
I love all of their products !! The vacuum is amazing
Written by a customer while visiting sharkninja.com