Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
74
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
4
4 out of 5 stars
on December 15, 2025
Posted by: Lucy Lola and Benson
Gender:Male
Purchased this a month ago and overall very pleased. Replacing an older shark upright that we ran the wheels off of. Comparing the two the only part I like better about the older unit is the wand has a LED light when removed from the main unit and the New unit does not. It is not a deal breaker but I did not realize how helpful it is when cleaning an area with little to no light. This is the only reason for the 4 star rating and not a 5 at this point.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not as good as Our 1st Shark Vacuum
on December 14, 2025
Posted by: JoeV
from Asheville NC 28805
Gender:Male
Heavier than I thought it would be. Hard to put pieces back together especially the dirt collection bin. Rubber seal at bottom of the wand is falling off. Expected better from Shark
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 16, 2025
Hi Joe,
Thank you for sharing your experience. We understand how disappointing it can be when the product feels heavier than expected and reassembling parts like the dust cup is challenging. Your feedback helps us identify areas for improvement. If you’d like assistance with assembly, please reach out to us at 1-855-427-5127. Our team is available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean US.
Thank you for sharing your experience. We understand how disappointing it can be when the product feels heavier than expected and reassembling parts like the dust cup is challenging. Your feedback helps us identify areas for improvement. If you’d like assistance with assembly, please reach out to us at 1-855-427-5127. Our team is available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on December 13, 2025
Posted by: LoveMyStratos
Gender:Female
I love this vacuum! It reminds me of my old Apex (loved it, had two, please bring it back) -- but better. I was worried it would be heavy but because it is motorized it is very easy to use and I do not notice the weight. It performs well on floors and carpets. My one nitpick is that the levers can be a little sticky. I can live with that tiny issue given the great performance of this vacuum.
Written by a customer while visiting sharkninja.com
Customer Rating
1
on December 10, 2025
Posted by: C@ts
from West Virginia
Gender:Female
Not worth the money. The first roller jams every thing and jams the roller. I prefer the liftoff. Also doesn’t have a lot of attachments. The lift off attachments don’t fit this model.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 10, 2025
Hi there,
Thank you for sharing your feedback. We’re sorry to hear that the roller and attachments didn’t meet your expectations. It sounds frustrating when the product doesn’t perform as intended. Your comments about the roller performance and attachment options are valuable. We’d love to assist in reviewing any issue with the roller. Please give us a call at 1-855-427-5127. We’re open Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean.
Thank you for sharing your feedback. We’re sorry to hear that the roller and attachments didn’t meet your expectations. It sounds frustrating when the product doesn’t perform as intended. Your comments about the roller performance and attachment options are valuable. We’d love to assist in reviewing any issue with the roller. Please give us a call at 1-855-427-5127. We’re open Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Shark Clean.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum
on December 10, 2025
Posted by: Figs70
from Florida
Gender:Male
Had 3 dyson vacuums before I purchased this shark . I am pleased that I made this purchase. This vacuum out performs the dyson and is quieter.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Powerful
on December 9, 2025
Posted by: 9999
The vacuum is awesome. It's light weight and can be configured in several different ways depending on the project.If you research vacuums, you will see the Shark is at the top. This is our 2nd Shark and can't imagine us going anywhere else.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Vacuum cleaner
on December 8, 2025
Posted by: Pasr models
Gender:Female
Shark vacuum cleaners are NOT what they used to be 17 years ago! Bring back the old well made styles!!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 11, 2025
Hi there,
Thank you for sharing your thoughts with us.
We are truly sorry to learn that the Shark Stratos didn't meet your expectations when compared to our previous models. Your feedback is greatly appreciated and will be shared with our team, as it plays an important role in helping us improve and deliver better results for our customers. If you would like further information on how to maximize your vacuuming experience, please check out our Product Support section for guides and tutorials or contact our support team at 1-855-427-5127. We are always ready to assist and ensure your experience is a positive one.
Sincerely,
Shark Clean US
Thank you for sharing your thoughts with us.
We are truly sorry to learn that the Shark Stratos didn't meet your expectations when compared to our previous models. Your feedback is greatly appreciated and will be shared with our team, as it plays an important role in helping us improve and deliver better results for our customers. If you would like further information on how to maximize your vacuuming experience, please check out our Product Support section for guides and tutorials or contact our support team at 1-855-427-5127. We are always ready to assist and ensure your experience is a positive one.
Sincerely,
Shark Clean US
Written by a customer while visiting sharkninja.com
Customer Rating
4
Excellent sweeper
on December 6, 2025
Posted by: Kitty H
from Knoxville, TN
Gender:Female
Just got my Stratos. Easy to put together and cleans well! The only issue that I have is that when you remove the wand, the light does not shine like my last one. For that - one star removed.. I could see what I was sweeping. That was an excellent feature! Needs to put the light back on the wand.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com