Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
74
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
5
Excellent Vacuum!!
on January 12, 2026
Posted by: Vik07
from Tennessee
Gender:Female
I love this vacuum. The suction is phenomenal and it picks up dirt, dust, and pet hair better than any vacuum I have owned. I have carpeted stairs and bedrooms upstairs and luxury vinyl plank floors downstairs, and it handles everything with ease.
The cord length is excellent. I can vacuum large areas without constantly unplugging and moving outlets. The Lift Away feature is a game changer. I can clean under furniture without moving it, and the stairs and edges were surprisingly easy.
One thing I really appreciate is that my house does not smell like dust after vacuuming. Every vacuum I have owned, including older Shark models, always left that dusty smell behind. This one does not. The air feels clean when I am done.
My only small complaint is that I wish there was a cord guide near the handle to keep the cord out of the way. Aside from that, I am extremely impressed. This vacuum exceeded my expectations and I would absolutely recommend it.
The cord length is excellent. I can vacuum large areas without constantly unplugging and moving outlets. The Lift Away feature is a game changer. I can clean under furniture without moving it, and the stairs and edges were surprisingly easy.
One thing I really appreciate is that my house does not smell like dust after vacuuming. Every vacuum I have owned, including older Shark models, always left that dusty smell behind. This one does not. The air feels clean when I am done.
My only small complaint is that I wish there was a cord guide near the handle to keep the cord out of the way. Aside from that, I am extremely impressed. This vacuum exceeded my expectations and I would absolutely recommend it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible design flaw - cannot remove obstructions
on January 1, 2026
Posted by: Eric D
from Virginia Beach
Gender:Male
You can’t remove the brush cover and clear obstructions. The small brush roll at the front comes out for cleaning, but the main brush area is not accessible. If you have small kids with toys that may get inadvertently run over and jamb the brush mechanism, this vacuum is trash to you.
We’ve bought Shark products for over 10 years, and each generation of their products have become more cheaply made with more design flaws all while the prices skyrocket. This thing is going in the trash and we’re buying a Dyson.
Don’t waste your time or money.
We’ve bought Shark products for over 10 years, and each generation of their products have become more cheaply made with more design flaws all while the prices skyrocket. This thing is going in the trash and we’re buying a Dyson.
Don’t waste your time or money.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 2, 2026
Hi Eric,
We’re so sorry to hear this has been your experience. After being a loyal Shark customer for over 10 years, it must be incredibly frustrating to feel that the design has become less user-friendly. We completely understand your disappointment, and we truly appreciate you sharing these details with us.
Your feedback is extremely valuable and helps us improve our products to better meet customer needs.
Kind Regards,
Shark Clean US.
We’re so sorry to hear this has been your experience. After being a loyal Shark customer for over 10 years, it must be incredibly frustrating to feel that the design has become less user-friendly. We completely understand your disappointment, and we truly appreciate you sharing these details with us.
Your feedback is extremely valuable and helps us improve our products to better meet customer needs.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Dead after 1 year
on December 23, 2025
Posted by: ChrisF
Gender:Female
Was a great vacuum until it just completely died after 1 yr
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 23, 2025
Hi Chris,
Thank you for sharing your experience. A vacuum completely failing after just one year is definitely not what we want for our customers. Please reach out to us at https://support.sharkninja.com/contact-us o we can review the situation and assist you further. We’d love the opportunity to help resolve this for you.
Kind Regards,
Shark Clean US.
Thank you for sharing your experience. A vacuum completely failing after just one year is definitely not what we want for our customers. Please reach out to us at https://support.sharkninja.com/contact-us o we can review the situation and assist you further. We’d love the opportunity to help resolve this for you.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not suitable for a home with shedding pets
on December 23, 2025
Posted by: Ap77
from Tennessee
Gender:Female
I LOVED my old shark vacuum but it was falling apart. My husband surprised me with this one and I was so excited but this one is terrible. I have a pure Great Pyrenees and mixed pyr with anatolian shepherd who shed a lot. This vacuum does not hold up like the other one. The price is ridiculous for a vacuum that can't hold up from the beginning. The fin got torn up pretty quickly and the brushroll gets clogged with hair incredibly fast.
Response from sharkninja.comBy SharkNinja, December 23, 2025
Hi there,
Thank you for sharing your experience. It sounds like you’ve been a loyal Shark customer and were excited about this upgrade, so it’s disappointing to hear it hasn’t met your expectations, especially with the heavy shedding from your Great Pyrenees and Anatolian mix. Those breeds can definitely put a vacuum to the test! The issues you mentioned with the fin and brushroll clogging are not what we want for your cleaning routine. Thank you again for your feedback. It’s invaluable in helping us improve for pet owners like you.
Kind Regards,
Shark Clean US.
Thank you for sharing your experience. It sounds like you’ve been a loyal Shark customer and were excited about this upgrade, so it’s disappointing to hear it hasn’t met your expectations, especially with the heavy shedding from your Great Pyrenees and Anatolian mix. Those breeds can definitely put a vacuum to the test! The issues you mentioned with the fin and brushroll clogging are not what we want for your cleaning routine. Thank you again for your feedback. It’s invaluable in helping us improve for pet owners like you.
Kind Regards,
Shark Clean US.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Suction is on point
on December 23, 2025
Posted by: Ash386
Gender:Female
I’ve only had for short time. But the canister doesn’t lie!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Bought another
on December 17, 2025
Posted by: TOM G
from new york
Gender:Male
This my second Shark Stratos.My first lasted about 2 years before the plastic clip that attaches the dust container to vacuum snapped off .At that point ,the container wouldn't secure into place , rendering the vacuum unusable..I managed to secure the container with a bungee cord to salvage the vacuum..A metal clip rather than plastic might solve future issues...
I still have faith in the product, thus buying a second one .The Stratos is the Swiss army knife of vacuums..Powerful and effective and a great value ..
I still have faith in the product, thus buying a second one .The Stratos is the Swiss army knife of vacuums..Powerful and effective and a great value ..
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Powerfull
on December 15, 2025
Posted by: Enrique Monsreal
from San diego
Gender:Male
[This review was collected as part of a promotion.] One day before using this vacuum cleaner for the first time, I did some cleaning with my old vacuum, and this is everything I picked up with the Shark. It’s super powerful and left my floors and carpets very clean. It’s a bit heavy, but I used it for about 30 minutes and didn’t end up too tired. I liked it—good purchase and a great discount.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Good Condo Session
on December 15, 2025
Posted by: Antwon88
Gender:Male
[This review was collected as part of a promotion.] I have a 525 sq. ft. Condo, so this meets my needs for Cleaning, Versatility, and Storage. I like that I can get the accessories I want for my needs. And filters/ HEPA as needed.
I would recommend this to a friend. I scored a total of 52% off for Black Friday.
I would recommend this to a friend. I scored a total of 52% off for Black Friday.
Written by a customer while visiting sharkninja.com