Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
74
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
3
Good and bad
on February 22, 2026
Posted by: Heathen
Gender:Female
Had less than a year. Love the suction power but back roller stopped working and lost all suction. Disappointed
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 23, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re disappointed to hear that your less than a year-old Shark Stratos experienced issues with the back roller stopping. We know how frustrating this can be, especially when you love the suction power it normally provides. We appreciate you sharing this feedback, and we’ll make sure it’s passed along to the relevant teams internally.
In the meantime, we recommend checking our self-help guide below for troubleshooting steps that may help resolve the issue:
https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide?redirect=false
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team for further assistance. We’re here to help.
Kind regards,
Shark Clean.
Thank you for taking the time to leave a review.
We’re disappointed to hear that your less than a year-old Shark Stratos experienced issues with the back roller stopping. We know how frustrating this can be, especially when you love the suction power it normally provides. We appreciate you sharing this feedback, and we’ll make sure it’s passed along to the relevant teams internally.
In the meantime, we recommend checking our self-help guide below for troubleshooting steps that may help resolve the issue:
https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide?redirect=false
If the issue continues after trying those suggestions, please follow the instructions at the end of the guide to reach our support team for further assistance. We’re here to help.
Kind regards,
Shark Clean.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Garbage
on February 22, 2026
Posted by: Shark veteran
from Joliet IL
Gender:Female
Very loud. User needs at least 4 hands to use canister. You need one hand to hold canister , two hands to hold and control the hose with attachment and another hand to hold in place whatever you're trying to clean (area rug, drapes, etc). The canister needs a caddy like the other shark vacuums have. Canister is difficult to get back on. I regret buying this vacuum. I've had a Shark Navigator for several years and it still works great. This new Shark Stratos is cheaply made and garbage. I doubt it will last long .
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 23, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re truly heartbroken to hear that your Shark Stratos is very loud and that the canister design has been difficult to use. We understand how frustrating it must be to manage the canister, hose, and attachments all at once. We appreciate your feedback about needing a caddy and the challenge of reconnecting the canister. Please note that our products are built to last. We’ll be sure to share this with the relevant teams.
In the meantime, please try the troubleshooting steps in the guide below:
https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide
If the issue continues, follow the instructions at the end of the guide to reach our support team for further help. We’re here to help make things right.
Kind regards,
Shark Clean.
Thank you for taking the time to leave a review.
We’re truly heartbroken to hear that your Shark Stratos is very loud and that the canister design has been difficult to use. We understand how frustrating it must be to manage the canister, hose, and attachments all at once. We appreciate your feedback about needing a caddy and the challenge of reconnecting the canister. Please note that our products are built to last. We’ll be sure to share this with the relevant teams.
In the meantime, please try the troubleshooting steps in the guide below:
https://support.sharkninja.com/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-Upright-Vacuum-Troubleshooting-Guide
If the issue continues, follow the instructions at the end of the guide to reach our support team for further help. We’re here to help make things right.
Kind regards,
Shark Clean.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Junk!
on February 21, 2026
Posted by: Cleaning queen
I got the first one and it lasted one week before the roller stopped working. They replaced the whole vacuum. The NEW vacuum lasted 2 weeks and the roller stopped working! PIECE OF GARBAGE!!!!!!!
Response from sharkninja.comBy SharkNinja, February 23, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re truly sorry to hear about the repeated issues you’ve experienced with your Stratos brushroll not working. We understand how frustrating and disappointing this must be, and we’d really like the chance to help make things right. We'd recommend that you visit our self-help guide to troubleshoot the issue. https://support.sharkninja.com/en-CA/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-with-Odor-Neutralizer-Upright-Vacuum-Troubleshooting-Guide-ca
If you’d prefer to speak with us directly, please use the link below to get in touch with our team:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re truly sorry to hear about the repeated issues you’ve experienced with your Stratos brushroll not working. We understand how frustrating and disappointing this must be, and we’d really like the chance to help make things right. We'd recommend that you visit our self-help guide to troubleshoot the issue. https://support.sharkninja.com/en-CA/article/AZ3000-Series-Shark-Stratos-DuoClean-Powered-Lift-Away-with-Odor-Neutralizer-Upright-Vacuum-Troubleshooting-Guide-ca
If you’d prefer to speak with us directly, please use the link below to get in touch with our team:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Ultra Power too much for Ruggables
on February 20, 2026
Posted by: MaBell
Gender:Male
This is a tremendous vacuum that was sucking debris up 1/2 inch from the brushroll. The issue is that it was too powerful for my washable area rugs and they would get caught in the brushroll and it would stop making it useless for me.
For anyone reading, it’s powerful with a big dustbin, but that power comes at the price of its size. It’s tall, the grips are large, and it’s less than nimble to maneuver. I love Shark and will be buying another Shark vac, but this one is a return.
For anyone reading, it’s powerful with a big dustbin, but that power comes at the price of its size. It’s tall, the grips are large, and it’s less than nimble to maneuver. I love Shark and will be buying another Shark vac, but this one is a return.
Response from sharkninja.comBy SharkNinja, February 21, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re sad that it didn’t work well with your washable area rugs and wasn’t the right fit for your space, and you have returned as a result of this. We understand how frustrating it is when a product performs well in some ways but doesn’t suit your specific needs, especially when maneuverability and usability are so important. Your feedback is really important and it will be shared with our teams in charge of product development.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re sad that it didn’t work well with your washable area rugs and wasn’t the right fit for your space, and you have returned as a result of this. We understand how frustrating it is when a product performs well in some ways but doesn’t suit your specific needs, especially when maneuverability and usability are so important. Your feedback is really important and it will be shared with our teams in charge of product development.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Nice vacuum
on February 19, 2026
Posted by: Merv
Does a good job with dog hair on carpet and not to heavy
Written by a customer while visiting sharkninja.com
Customer Rating
3
Good until it’s not.
on February 17, 2026
Posted by: Jodi27
Gender:Female
Bought 2 years ago…PowerFins are worn away. PowerFins also sucked up rug corners, shredding rug. I want bristles back. Seems I’m buying a new Shark Vacuum every 2 or so years because something wears out. I have 3 in basement from base not staying connected electrical ly to head.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 19, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re devastated to hear about the wear on your PowerFins and the damage to your rugs, we understand how frustrating and disappointing this must be, especially after only a couple of years of use. PowerFins and similar floor-contact parts can wear down over time depending on usage, and this type of wear is considered normal use, so it isn’t covered under the warranty. We know that’s not the answer you were hoping for, and we truly regret the inconvenience this has caused. We’d still like to review your situation and see how we can help. Please reach out to us through our contact page:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re devastated to hear about the wear on your PowerFins and the damage to your rugs, we understand how frustrating and disappointing this must be, especially after only a couple of years of use. PowerFins and similar floor-contact parts can wear down over time depending on usage, and this type of wear is considered normal use, so it isn’t covered under the warranty. We know that’s not the answer you were hoping for, and we truly regret the inconvenience this has caused. We’d still like to review your situation and see how we can help. Please reach out to us through our contact page:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Nice
on February 17, 2026
Posted by: Second Wind
Our 3rd Shark vac, seems to pick up great. Like pretty much everything about it. Waited until it went on sale so got a good price.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent vacuum
on February 17, 2026
Posted by: Cleaning lady123
from Pennsylvania
Gender:Female
I love my new vacuum. This is the second one that I purchsed.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com