Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
74
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
3
Not the greatest for longevity
on March 3, 2026
Posted by: Jaqueline
Gender:Female
I bought this a few years back it was great in the first couple of years. After a while it loses suction and I found that the detaching handle that has the power button on either won’t come off or has issues staying attached then the vacuum won’t turn on. Overall great vacuum just some serious issues after a couple of years
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 6, 2026
Hi Jaqueline,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the suction issues and trouble with the detachable handle after a couple of years of use. We understand how frustrating that can be, especially when the vacuum had been performing well initially.
We can see that you reached out to us, and we’re glad the issue was able to be resolved. Your replacement handle and hose have been processed and will arrive within 7 business days.
If you need any further assistance in the meantime, please feel free to contact us at the link below, and we’ll be happy to help:
https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the suction issues and trouble with the detachable handle after a couple of years of use. We understand how frustrating that can be, especially when the vacuum had been performing well initially.
We can see that you reached out to us, and we’re glad the issue was able to be resolved. Your replacement handle and hose have been processed and will arrive within 7 business days.
If you need any further assistance in the meantime, please feel free to contact us at the link below, and we’ll be happy to help:
https://support.sharkninja.com/en-CA/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Another Excellent Shark Investment
on March 2, 2026
Posted by: Kodiak
I replaced my damaged Stratos model and WOW! am I impressed. We have a Shark robot upstairs and another on the main floor to handle our yellow labrador retriever's shedding and dander, and use our Stratos for deeper cleaning and in areas the robots miss. The amount of deep gray, powerded dirt that the replacement model is vacuuming up where the robots and previous model didn't is quite noticeable. My wife also noticed without me pointing it out. Money well spent. Great service too! That's a shout out to my "peops" at Shark's call center in the Dominican Republic--home of Sammy Sosa. Thanks for all you do!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
on March 2, 2026
Posted by: Skelly
from Michigan
If I could give this a 4.5 I would. My only issue with it is that the attachment holders seem like an afterthought because you can only store two of the three it comes with on the vacuum. In addition to this, I got the corner attachment stuck on the peg you store them on because I pushed it down all the way which apparently you aren't meant to do. Otherwise it’s a great vacuum and pulled more dirt out of my carpets than I would have even known was in them
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Difficult to maintain big roller, broke after 1 yr
on March 1, 2026
Posted by: Allison24
from Kingston, NY
Gender:Female
This vacuum works really great, but only when it actually works. I've had the stratos for just over a year and now it doesn't work. The big roller wouldn't turn and I got the red head lights. It is a nightmare of a project to maintenence the big roller of hair gets wrapped around. So I read up and watched how-to videos, took several hours and a lot of screws (had to purchase special torque screwdrivers that had the hole) bit i got the roller off and indeed, it was really jammed with hair at the ends. Cleared the roller of all hair and got it rolling smoothly again. Put the power head back together and the vacuum ran really great for one room before it stopped working again. A lot of work for it to only vacuum one bedroom. This would be a great vacuum of it could be maintenence easier and had more replacement parts. No roller replacements, can only replace the power head from what I could find which is expensive. I regret my decision to go with this vacuum.
Response from sharkninja.comBy SharkNinja, March 3, 2026
Hi Allison,
Thank you for taking the time to share this detailed feedback with us. We’re really sorry to hear about the trouble you’ve had with the main roller on your Shark Stratos and how much work it took to clear the jam. We understand how frustrating it is to go through all of that only for the issue to happen again.
Please reach out to us through the link below so we can take a closer look and help find the best solution for you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Thank you for taking the time to share this detailed feedback with us. We’re really sorry to hear about the trouble you’ve had with the main roller on your Shark Stratos and how much work it took to clear the jam. We understand how frustrating it is to go through all of that only for the issue to happen again.
Please reach out to us through the link below so we can take a closer look and help find the best solution for you.
https://support.sharkninja.com/contact-us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing power.
on February 27, 2026
Posted by: JbrandoCA
from San Diego, CA
Gender:Male
Amazing power. I'm very impressed. Our 14 year old Pet Boss continues to break down, but parts are no longer available. Research led me to the Stratos. Once I got it, I vacuumed with the Pet Boss and then followed up with the new Stratos. Wow. You could actually see the path where the Stratos had gone over what the Pet Boss left behind. Amazing.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Pleased
on February 27, 2026
Posted by: Chuck65
It does what you say it will do. Very satisfied. Will always buy shark products.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Delivers as promised.
on February 27, 2026
Posted by: bstine
Gender:Female
Bought about a month ago and absolutely love it. Living up to Shark's reputation and what it says it delivers it does. My hair isn't an issue with the no tangle rollers. It has a great, easy to clean dust canister. It's relatively light weight for the power it delivers. It's an easy transition to and from carpet types and hardwood. It picks up the baseboards and corners as well. The design for the tools is great, they haven't fallen off. Love it.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Nina vac 2026
on February 24, 2026
Posted by: Nina II
from Las Vegas Nevada
Gender:Female
Easy to put together easy to use strong good thorough vacuum
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com