Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
74
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
5
I am in LOVE!!!
on July 2, 2022
Posted by: E421
from Detroit
Gender:Female
[This review was collected as part of a promotion.] This vaccum is the best I have ever used, hands down. The suction is great. It is a little bulky, but I am ok wi t h that because I feel like it works better because of the size. The little ones don't get the job done like I need. This is just so perfect. Get it, if you are debating!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Greatest Vacuum of All time!
on July 2, 2022
Posted by: Brandon309
from Austin TX
Gender:Male
[This review was collected as part of a promotion.] I was still using my 2013 Shark Corded Vacuum when I finally decided to Upgrade. This Vacuum has been such a blessing. All the settings for carpet tile it doesn't matter this Vacuum gets everything off the ground no matter the surface. I really appreciate the holder's for all the attachments so everything always stays right on the Vacuum easy to use.
If you need a new Vac I would highly recommend pulling the trigger on this bad boy!!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark Has Done It Again
on July 2, 2022
Posted by: Nataliemj
from Idaho
Gender:Female
[This review was collected as part of a promotion.] I don't honestly know if there is shark product out there that hasn't just nailed it. This vacuum included, super easy to put together. It has in a separate package basically and air freshener meant to neutralize odors when vacuuming. It's a heavy vacuum and works wonderfully, I didn't know how dirty my carpets were until using this. The only downfall I have found is that the dirt collector when dumping it you have to turn it upsidedown instead of just the bottom popping open and there is a little lip that you have to turn the dust canister at an angle to get everything out. All of the attachments work great, the main handles even has different options as hard floor, high carpet, low pile and area rug all work wonderful.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it!
on July 2, 2022
Posted by: Babyjane
from Lynchburg, va
Gender:Female
[This review was collected as part of a promotion.] THIS IS ONE AWESOME VACUUM!!!! Lightweight but don’t let that fool you..it’s the most powerful vacuum I’ve ever had . The suction is unbelievable yet still great on small rugs and runners.
Most of all it swivels so no extra effort. And yes everything about is pure quality!
Most of all it swivels so no extra effort. And yes everything about is pure quality!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features
on July 2, 2022
Posted by: JenM
from New York
Gender:Female
[This review was collected as part of a promotion.] The Shark Stratos upright vacuum is a great vacuum! I’ve bought inexpensive vacuums for years finding you get what you pay for. The only issue I’ve had is putting the empty bin back in place after emptying it. It’s a little difficult to get it into the correct placement and having it click into place. I believe I’m just getting used to it. It cleans beautifully and is the best vacuum I’ve ever owned.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum
on July 2, 2022
Posted by: Arsr1111
from Capital heights Md
Gender:Female
[This review was collected as part of a promotion.] I received the Shark US - Shark Stratos Upright Vacuum - AZ3002 a couple of days ago and it was love at first use it got all the dog hair out. It powerful strong and works great on dog hair. My new favorite vacuum
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not the best
on July 2, 2022
Posted by: Sucks
from Michigan
Gender:Male
[This review was collected as part of a promotion.] I wanted to love this vacuum, but I am so very disappointed!! While suction is generally good in a vacuum, too much makes the vacuum difficult to manage! This one is horrible to manage, even in low suction mode!! And when in low suction mode, the button is on the vacuums handle and constantly switches back to high suction mode. I bought this specifically for the lift away feature. You have to use both hands in order to navigate the tool because suction is so strong, which means you have to set down the canister, AND it falls over. I have to put it between my legs to keep it upright which means I can't walk along with it. So, I stopped using lift away and carry the whole vacuum which eliminates the need for lift away. And even then the suction is so strong the ENTIRE vacuum falls over when I have to use two hand to operate the tools.
Then, the fin blades on the roller. They make the vacuum skip along instead of a smooth glide on certain carpets. So annoying and when it skips, it's not doing a great job vacuuming.
The tools need brushes on them!! The point tool has plastic nubs on it that make it impossible to glide along the carpet. Not sure the purpose of those.
I gave it 2 stars instead of one because it turns on a dime which is nice.
So very frustrated with this. I vacuum floors, furniture and edge every week. My old vacuum died. It was great but was heavy which is why I bought the lift away. Major buyers remorse!!
Then, the fin blades on the roller. They make the vacuum skip along instead of a smooth glide on certain carpets. So annoying and when it skips, it's not doing a great job vacuuming.
The tools need brushes on them!! The point tool has plastic nubs on it that make it impossible to glide along the carpet. Not sure the purpose of those.
I gave it 2 stars instead of one because it turns on a dime which is nice.
So very frustrated with this. I vacuum floors, furniture and edge every week. My old vacuum died. It was great but was heavy which is why I bought the lift away. Major buyers remorse!!
No, I would not recommend this to a friend.
Response from sharkninja.comBy Beth Aveyard, Customer Service, July 5, 2022
Thank you for your feedback of the Shark Stratos, your review is really appreciated! I'm sorry to hear that you're struggling and we would like to offer some assistance so that you can get the most out of your purchase. Please contact us using the following link and our customer service team will be there to answer any queries that you have.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing!!
on July 2, 2022
Posted by: Anastasia
from Austin Tx
Gender:Female
[This review was collected as part of a promotion.] Cannot say enough great things about this vacuum! The self propulsion is amazing. Practically pulls you along with it. Suction is strong and the versatility of all the attachments and being able to take off the bin and use as a hand held is wonderful. Highly recommend!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com