Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
74
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
5
works great
on March 16, 2026
Posted by: cwhsam
Gender:Male
[This review was collected as part of a promotion.] lovin it. this is a super machine and the service is great!!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Suctions great for dog hair!
on March 16, 2026
Posted by: Mpain
Gender:Male
Just bought this vacuum a few days ago! I loved it until I used the lift away and once I placed it back in it broke the plastic so can’t use the lift away feature anymore. Can’t find how to order a new canister either!
Response from sharkninja.comBy SharkNinja, March 16, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re devastated to hear the plastic broke after only a few days of use, that’s incredibly frustrating, and it’s absolutely not the experience we want for you. We’d love to help get this sorted out. We have attached a link to our support page below, where you can view replacement parts for your Shark. If you would like to take a closer look into your warranty options, you can use the contact us link below.
https://www.sharkninja.com/search?q=AZ3002&lang=null
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave a review.
We’re devastated to hear the plastic broke after only a few days of use, that’s incredibly frustrating, and it’s absolutely not the experience we want for you. We’d love to help get this sorted out. We have attached a link to our support page below, where you can view replacement parts for your Shark. If you would like to take a closer look into your warranty options, you can use the contact us link below.
https://www.sharkninja.com/search?q=AZ3002&lang=null
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
4
on March 14, 2026
Posted by: Chip47
from Florida
Gender:Male
The cord is shorter than the previous Shark I had and the tools do not ride on the vacuum very well. Did not get as many tools with this shark as I had with the previous Shark
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Would not buy it
on March 13, 2026
Posted by: Rich N
from Delta, BC Canada
Gender:Male
I bought this a few months ago. While there are some features that are good, it is the features that you don't see that would make me never buy this had I known. After only 8 cleanings the hair on the main roller collects inside at each end. To clean this is laborious on the kind scale and absolutely ridiculous in comparison to other vacuums we have owned and for that reason I would not buy this again. It simply is not worth the aggravation. I am shocked that no one on the reviews notes this glaring deficiency.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 13, 2026
Hi Rich,
Thank you for taking the time to share your experience with us. We’re glad to hear there are features of the Stratos upright vacuum that have worked well for you, but we’re truly sorry to learn how frustrating it has been to deal with hair collecting inside the ends of the main brushroll after only a handful of uses. This isn’t the level of convenience we want for our customers, and feedback like yours is incredibly important as we continue refining our designs. We’d appreciate the opportunity to take a closer look at your unit and go over the best steps or solutions available to help.
Please reach out to us through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Warm regards,
Shark Home
Thank you for taking the time to share your experience with us. We’re glad to hear there are features of the Stratos upright vacuum that have worked well for you, but we’re truly sorry to learn how frustrating it has been to deal with hair collecting inside the ends of the main brushroll after only a handful of uses. This isn’t the level of convenience we want for our customers, and feedback like yours is incredibly important as we continue refining our designs. We’d appreciate the opportunity to take a closer look at your unit and go over the best steps or solutions available to help.
Please reach out to us through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Warm regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
3
on March 13, 2026
Posted by: jb77
I brought this about a month ago. It does a great job my thick pile carpet, my only complaint is that is hard to turn.
Response from sharkninja.comBy SharkNinja, March 13, 2026
Hi there,
Thank you for taking the time to share your feedback with us. We’re glad to hear the Stratos Upright Vacuum is doing a great job on your thick‑pile carpet, but we’re sorry to learn that turning the vacuum has been challenging. That’s not the experience we want for you, and we understand how frustrating it can feel when maneuverability doesn’t match your expectations.
We’d like to take a closer look and help with any tips or solutions that could improve your experience. Please reach out to us through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Warm regards,
Shark Home
Thank you for taking the time to share your feedback with us. We’re glad to hear the Stratos Upright Vacuum is doing a great job on your thick‑pile carpet, but we’re sorry to learn that turning the vacuum has been challenging. That’s not the experience we want for you, and we understand how frustrating it can feel when maneuverability doesn’t match your expectations.
We’d like to take a closer look and help with any tips or solutions that could improve your experience. Please reach out to us through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Warm regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
Hair doesnt get stuck in roll!
on March 13, 2026
Posted by: Choo
I love the stratos. I did have an issue. With the power button.. The vacuum wouldn't power on at first. Finally I got it to come on. I habe only used thr vacuum 1x so far but I do feel it works good!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Shark stratos vacuum
on March 11, 2026
Posted by: Anonymous
from Gwinn michigan
Gender:Female
I just love my new shark stratos. It's amazing. Cleans both carpet and harwood floors so good . I even took my hand and wiped the floors after I vacuumed them and nothing was on the floors thank you very much shark
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Vacuum
on March 11, 2026
Posted by: Shark Stratos Vacuum
great vacuum with lots of cleaning options and attachments
Written by a customer while visiting sharkninja.com