Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
74
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
4
Reliable products
on March 30, 2026
Posted by: Ronlad
Owning numerous Shark products, I have grown to respect the suction and job it does around our house. Nevertheless, I have mentioned this in past evaluations regarding the bringing back of the light in wand handle. Our initial uprights had the light in the handle and it helped to illuminate the targetedncleaning. Please, think it over and re-introduce the light in the handle. Thanks
Written by a customer while visiting sharkninja.com
Customer Rating
3
Short cord
on March 29, 2026
Posted by: Mandy may78
Gender:Female
The cord is no shere near as long as the older version. The handle pips out at random. I dont know why shark changed the design but my oldet model stratos from 2 years ago was better.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 7, 2026
Hi Mandy,
Thank you for taking the time to share your experience with the Stratos. We’re sorry to hear that the cord length and handle behavior have been disappointing, especially when compared to your previous Stratos model. Your feedback about the handle popping out and the shorter cord is important and will be shared with our team. We’d like the opportunity to troubleshoot the handle issue with you and see whether there may be an adjustment or support option that can help improve your experience.
Please reach out to our support team here so we can assist you further:
https://support.sharkninja.com/contact-us
Thank you for being honest about your experience and for being a Shark customer.
Sincerely,
Shark Home
Thank you for taking the time to share your experience with the Stratos. We’re sorry to hear that the cord length and handle behavior have been disappointing, especially when compared to your previous Stratos model. Your feedback about the handle popping out and the shorter cord is important and will be shared with our team. We’d like the opportunity to troubleshoot the handle issue with you and see whether there may be an adjustment or support option that can help improve your experience.
Please reach out to our support team here so we can assist you further:
https://support.sharkninja.com/contact-us
Thank you for being honest about your experience and for being a Shark customer.
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
4
Still good but a little less than before
on March 27, 2026
Posted by: Steve4
from Portland, OR
Gender:Male
I had a previous model from 2020 (AZ1002) that died but I had bought the lifetime VIP warranty and was super happy they honored it and replaced it with this newer version (AZ3002). This one still does a great job but having basically side by side experience with the two models, I can tell they cut a couple little corners compared to the earlier one.
1. The cord is shorter, I can't reach into the places I used to.
2. They took away the LED light on the manual wand (which was perfect for car or corner vacuuming).
3. The motor power has dropped slightly.
4. Their lifetime VIP warranty no longer exists.
So definitely some shrinkflation going on here.
1. The cord is shorter, I can't reach into the places I used to.
2. They took away the LED light on the manual wand (which was perfect for car or corner vacuuming).
3. The motor power has dropped slightly.
4. Their lifetime VIP warranty no longer exists.
So definitely some shrinkflation going on here.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Effective with pet hair
on March 22, 2026
Posted by: DH2025
I'm very pleased with this vac. I would have preferred a longer cord, but the performance is excellent.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Stratos vacuum
on March 22, 2026
Posted by: Grand J
Been using for a week or more. It is a little heavy
But that does not bother me
It is a very good vacuum. Sucks up pet hair great and cleans my carpets. Right nowI love it.
But that does not bother me
It is a very good vacuum. Sucks up pet hair great and cleans my carpets. Right nowI love it.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Repeat Customer
on March 21, 2026
Posted by: Pet hair- No problem
Gender:Female
Pet Hair- NO problem. This is our 2nd time owning this same vacuum and we absolutely love it. Suction power is one of a kind. Absolutely love this vacuum.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Whole house cleaning
on March 20, 2026
Posted by: MoW6
This is great for a whole house cleaning! I like that it is corded so I can clean the whole house without waiting for it to recharge. It has a hardwood or carpet option. I no longer use a broom because this cleans my floors so well. It comes with plenty of attachments to get in crevices.
Written by a customer while visiting influenster.com
Customer Rating
4
on March 16, 2026
Posted by: Mandy4136
from Pennsylvania
Gender:Female
Shark Stratos has great suction! It cleans well on carpet or hard floors. The reason for the 4 star rating is that I found dirt along the baseboards. No real edge cleaning capacity. It does however have an edge attachment. It is also very maneuverable
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com