Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Average customer rating
4.3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
728
4 Stars
144
3 Stars
64
2 Stars
42
1 Star
74
86%of customers recommend this product.
(
702 out of
821)
Customer Reviews for Shark - Refurbished Excellent - Stratos Upright Vacuum with DuoClean PowerFins HairPro, Self-Cleaning Brushroll, Odor Neutralizer Technology - Navy
Customer Rating
4
Love my shark
on April 8, 2026
Posted by: Katina P
from Lugoff sc
I like the vaccim it's lighter then my other shark duo but I wish this one had the light in the wonde like my other one did. It make it easier to clean when reach in dark spots.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features
on April 7, 2026
Posted by: Shark never lets me down
Gender:Female
Shark never lets me down. It still feels like I’m getting the best when I choose Shark. They keep the prices at a very reasonable cost compared to their competitors. Love my new vacuum. The last one lasted nearly 10 years & still working.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Must have for dog owners
on April 2, 2026
Posted by: Dluneke
from Ohio
Gender:Male
A must have for house with pets that shed alot. I replaced my Dyson with this and after a month I have nothing but good things to say. The suction is outstanding i 1st got it and vacuumed with the Dyson 1st then went back over it with this and it pulled up 2 more bins of hair that was stuck deep down. The attachment is a lifesaver. During the change of season when the winter coat sheds I cant keep up without blowing out my dogs undercoat as you can imagine hair goes everywhere the pet attachment makes easy work of the couch and curtains.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Durable, heavy duty and great quality
on April 2, 2026
Posted by: MadysenR
This vacuum has major suction! Well worth the money, very heavy duty. I use it for my cleaning company when I clean houses. The cord is long and thick. Very easy to disassemble and keep clean. Lots of different attachments and ways to use the vacuum to get into any spot in your home. Very descriptive buttons to tell you how to remove the parts and hose options.
Written by a customer while visiting influenster.com
Customer Rating
5
Great suction
on April 2, 2026
Posted by: Clean machine
from Columbus Ohio
Gender:Female
I bought this sweeper about a year ago. Currently I am waiting for a replacement because of the issues but I do really like the sweeper it’s very user friendly. It has a long cord for optimal reach, it’s lightweight and has great suction for any floor. Despite needing to have the sweeper replaced I would recommend this sweeper and purchase it again.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features!
on April 1, 2026
Posted by: Jillywilly
It does a great job, debris does not come flying out the back of the machine, it has awesome suction, and enjoy the button for different floor surfces.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Suction is great!
on March 31, 2026
Posted by: Knight
from Georgia
Gender:Female
I bought this vacuum 2 weeks ago, so far loving it. It was super easy to assemble, suction is excellent, and not too loud - sounds like a regular vacuum to me. The attachments are good and awesome on not getting hair stuck in the wheels which is a huge win! Love the light in the front and the lift away especially when it is time to clean under the bed and carry it or sit it down to do the ceiling fans, blinds, etc. Also, the lift away has a little weight on it, but nothing major and once it is back together it pulls on it's own so you are doing little pushing to monuvier forward. Lastly, the odor neutralizer is awesome, keeps the air fresh while and after vacuuming.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Need a converter caddy!
on March 31, 2026
Posted by: Is anyone perfect?
from Dubuque Iowa
Gender:Female
Great vacuum with strong suction and overall performance.
I do wish it included a hardwood floor tool and a powered pet brush. The one thing I miss the most and had in my older models - a caddy to convert it into a canister vacuum. If one exists for this model, it’s not clearly listed.
Still a great machine, just could be more versatile.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, March 31, 2026
Hi there,
Thank you so much for taking the time to share your feedback with us. We’re really glad to hear you’re enjoying the strong suction and overall performance of your Stratos, that means a lot to us.
We also appreciate you letting us know what you’d love to see included, like a dedicated hardwood floor tool, a powered pet brush, and a caddy option for canister‑style use. Your thoughts are incredibly helpful, and we’ll make sure they’re shared with our team as we continue working to make our products even more versatile.
If you ever need help finding compatible accessories for your model, we’re here to help anytime.
Sincerely,
Shark Home
Thank you so much for taking the time to share your feedback with us. We’re really glad to hear you’re enjoying the strong suction and overall performance of your Stratos, that means a lot to us.
We also appreciate you letting us know what you’d love to see included, like a dedicated hardwood floor tool, a powered pet brush, and a caddy option for canister‑style use. Your thoughts are incredibly helpful, and we’ll make sure they’re shared with our team as we continue working to make our products even more versatile.
If you ever need help finding compatible accessories for your model, we’re here to help anytime.
Sincerely,
Shark Home
Written by a customer while visiting sharkninja.com