Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,987 Reviews)
Rating breakdown 5,987 reviews
5 Stars
4,317
4 Stars
703
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,614 out of
3,376)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Fave coffee!
on August 14, 2023
Posted by: Krod
from Tampa, fl
[This review was collected as part of a promotion.] I got this machine from a friend a few months ago and my life has never been the same. I love it so much and the coffee is so yummy that I’ve made two other people already buy their own as well and no regrets so far! You will never ever want any other coffee, I promise you!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
BEST coffee! BEST espresso!!!
on August 14, 2023
Posted by: Bethie
from Valencia, CA
[This review was collected as part of a promotion.] Bought this a few weeks ago after my Starbucks closed down. BEST decision I ever made! Love that I have the choice between coffee and espresso. I can make a carafe of coffee with this machine. So many options!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great choices and consistently tasty
on August 14, 2023
Posted by: Mccannister
from Kansas
[This review was collected as part of a promotion.] I love nespresso so much I bought one for work, one for home and another for my family (so I can have it there when I visit)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, the connected tech maybe not so much
on August 16, 2023
Posted by: riller
from Philadelphia
Poor product review, great company. I am a tech guy at heart so I was interested in the App integration and other technical features. The machine was replaced twice because it stopped being able to process the pods and would just flash error codes. Nespresso sent the replacements out very quickly with no angst on my part.
After the second one, they allowed me to switch to the non-connected model Evolou which has not given me a single problem since I got it over a year ago.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 19, 2023
Thanks for your review, Riller. We’re dismayed that you’ve experienced issues with your Vertuo Next machine. We’re pleased your machine issues were addressed by one of our machine experts, who replaced your machine with an Evoluo machine model. We recommend the first-time use steps once a week, as part of your machine maintenance. This flushes water through your machine to rinse away any coffee granule buildup from the head of your machine. We also recommend descaling your machine every 3 months or every 300 capsules, whichever comes first. Should you have any machine issues, please reach out to us via our toll-free number 800-562-1465 or via live chat from our website. Please continue to enjoy your Nespresso coffee ritual with your Evoluo machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on August 17, 2023
Posted by: morningCoffee
from Walnut Creek, CA
[This review was collected as part of a promotion.] Finally got the Vertuo Next for home, to replace my original Nespresso machine. Love the variety of coffees that we can brew. 7oz, 5oz or Espresso, can't wait to try the 12 oz coffees. Love the smaller footprint. Now my husband can have his black coffee and I can make my cappuccino with one machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A great machine!! 10/10!
on August 21, 2023
Posted by: ash
[This review was collected as part of a promotion.] I bought this a few weeks ago and have loved getting to try out so many different pods! I immediately recommended it to all my family members!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Extremely easy to use
on August 21, 2023
Posted by: Apple21
from Boston, MA
[This review was collected as part of a promotion.] Very happy about this purchase -- saves us a ton of time and money, while being extremely high quality as well. Lots of flavors to try.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Be cautious
on August 24, 2023
Posted by: Mary
from virgina
I received this machine as a birthday gift and it stopped working a few months after. I did not use it daily or abuse the way you put in the pods so I was so curious why it stopped working. It was not even a year old and I bought a bunch of pods. This machine is disappointing I love the nespresso brand but this machine was the least favorite.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 25, 2023
Thanks for your review, Mary. We’re dismayed that your gifted Vertuo Next machine you received for your birthday stopped working after a few months. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to create your Nespresso account, register your Vertuo Next machine, and speak with a machine expert to troubleshoot your machine, in a one contact resolution. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We’re available 24 hours a day and 7 days a week for your convenience. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA