Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,449 Reviews)
Rating breakdown 3,449 reviews
5 Stars
2,709
4 Stars
402
3 Stars
106
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,690 out of
1,936)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
3
Delicious coffee/ espresso, finicky machine.
on October 29, 2025
Posted by: Jb
from Milwaukee, wi
Delicious coffee/espresso, but a finicky machine. We bought this in the spring of 2020, and have used it daily. The machine has been leaking for some time, even hours after running it. Now it’s not brewing consistently. I have tried troubleshooting, but that does it seem to solve it.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Jane. We're thrilled you're enjoying your Nespresso coffee selections and our Machine Experts are available to assist you over the phone. Please call 800.562.1465. We're available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Reliability
on November 22, 2025
Posted by: george
from Raleigh, NC
I went through two Vertuo Next machines each with severe leakage issues. Never again. Finally moved to the older Vertuo Plus model and haven't had any issues since.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Vertuo Machine we have owned.
on October 3, 2025
Posted by: KRA2025
from Denver, CO
We recently purchased one of these, our 4th Vertuo machine, and it is the worst Nespresso machine we have ever owned. It is loud. It vibrates so much that the cup moves from under the spout causing coffee to spill. 1/2 the time the coffee is a fraction of what it should be. The spent pod holder fills with coffee to over flowing. Multiple times the machine did nothing after loading the pod and pressing the button multiple times, forcing us to reopen and try the pod again. We are returning the machine for a refund. The Plus Deluxe is a far better machine and worth the extra money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, October 4, 2025
Thank you for your review, Keith. We're sorry to hear you were disappointed with the Vertuo Next, however we stand behind our brand and pleased to see a Machine Expert was able to assist you over the phone. We hope you'll allow us the opportunity to continue to serve you in the future.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Avoid this machine
on December 10, 2025
Posted by: JT
Broke all the time. Extra star for the ability to brew a larger size pod when it did work
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 11, 2025
Thank you for your review, though we're sorry to learn you were disappointed with the Vertuo Next. Our machines are covered under warranty with both, in or out of warranty repair or replacement, as needed. If you'd like to contact us directly, call 800.562.1465. We appreciate the opportunity to address this.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Bold coffee
on December 20, 2025
Posted by: Caffeinated
from San Jose California
[This review was collected as part of a promotion.] We enjoy Nespresso and the ease of using the machine and ftother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect cup
on November 25, 2025
Posted by: Perfection
from Portland Oregon
[This review was collected as part of a promotion.] Perfect cup every time. I love that I know exactly what to expect when I start my day with a great cup of awesomeness.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious and Smooth Coffee
on September 21, 2025
Posted by: Yogi84
from Phoenix, AZ
[This review was collected as part of a promotion.] I received my Vertuo Next Deluxe as a gift and has been pleasantly surprised. I am afraid of becoming addicted 🙂
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on November 24, 2025
Posted by: 1
from Washington
[This review was collected as part of a promotion.] I’ve had my machine several weeks. I couldn’t be happier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA