Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,987 Reviews)
Rating breakdown 5,987 reviews
5 Stars
4,317
4 Stars
703
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,614 out of
3,376)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Great coffee!
on June 19, 2023
Posted by: Breeze
from Fort Worth
[This review was collected as part of a promotion.] Love the rich chocolate. It’s exactly what I’ve been looking for.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious coffee!
on June 21, 2023
Posted by: Jones4
from Oregon
[This review was collected as part of a promotion.] I absolutely LOVE my new nespresso machine! The coffee is delicious and I look forward to a delicious cup each morning. Let’s not forget about that frother…. Where has that been all my life!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on July 4, 2023
Posted by: JessieF
from Carmel, IN
[This review was collected as part of a promotion.] I was nervous to buy this because of the price, but it was worth every penny. Not only do all the capsules taste amazing but the size is perfect for my apartment counter! Was so happy with mine that I purchased another one for my brother and sister-in-law!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Use it every day!
on July 14, 2023
Posted by: Heidi
from Lakewood, WA
I bought this a few months ago, taking a risk after reading reviews where people said that it didn't work, but it works great so far. Love it!
The only thing that bugs me is that I feel like my coffee is not hot enough. I know that the machine is set to brew at the perfect temperature for the specified pod, but I always have to end up microwaving my mug for 30 seconds after a brew.
Other than that, it is heaven :)
The only thing that bugs me is that I feel like my coffee is not hot enough. I know that the machine is set to brew at the perfect temperature for the specified pod, but I always have to end up microwaving my mug for 30 seconds after a brew.
Other than that, it is heaven :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good machine, but is broke often.
on July 16, 2023
Posted by: Daleg
from Aurora, IL
I bought this machine two year ago, and it makes very delicious and smelling coffee. Unfortunately, this broke down very often. Once in a 3-4 months the yellow color it’s start blinking. Usually, I fixed it all the time but now this process isn’t working.
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine is not functioning to your satisfaction and would like to provide further assistance. Please kindly note that descaling is required every 3-4 months, or after every 300 capsules. A blinking light may indicate that descaling is required as part of regular machine maintenance. If your issue continues, please don't hesitate to reach out for troubleshooting assistance. You can contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Stuck Locking & Unlocking
on July 19, 2023
Posted by: Nana Lis
from Santa Clarita, CA
First, let me start by how much I love, love, love the coffee! I had previously subscribed to an auto delivery from another (organic) coffee company, I thought THEY had the best tasting coffee. that is until I got my Nespresso Machine & Hazelnut coffee.
Now onto my complaint: The machines lid (to insert capsules) has gotten SO VERY difficult to lock & unlock (twist open/close), I have broken 3 coffee mugs now (by myself, husband and house guest). I practically arm-wrestle with the machine every single time I make a cup of coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
GET A DIFFERENT MODEL - Great coffee and support
on August 7, 2023
Posted by: dorene14
from Haines, Alaska
I bought this 2 years ago and in the span on 2 years I have gone through 2 of these machines. I was very thorough with maintenance and descaling, but each of them ended in technical errors. I WOULD NOT recommend this machine. I would highly recommend the VertuoNext. I have had that machine for a year and have had zero problems. I love nespresso but this machine is a costly disappointment. However, the warranty on all machines are great. They have replaced my replacement with a brand new and nicer model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, August 9, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love 5oz n XL capsules, machine wks great!!!!
on August 9, 2023
Posted by: Anita in Peachtree City
from Peachtree City, GA
Been with Nespresso 20 years and have purchased and loved six machines since the D300 that we started with to the Romeo, two pixies, a vertuo plus and now this vertuo next. We've experienced excellent quality with every machine seemingly lasting forever. While this machine is not the easiest to use as it takes a bit of effort and two hands to open and close, etc. it is my favorite. That it brews 6 capsule sizes of delicious coffee, with the 5oz, and the two XL sizes being our faves, makes this an amazing coffee maker. I love to brew the 18oz XL capsules into pretty little pitchers for my husband and myself to both enjoy multiple smaller cups. As with other previous models purchased, the vertuo next has worked well out of the box with zero operating issues. I highly recommend this machine. PLEASE COME OUT WITH A HIGHER CAPACITY PROTHER THAT IS EASIER TO CLEAN as a complement to the XL brewers and capsules
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA