Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,917 Reviews)
Rating breakdown 5,917 reviews
5 Stars
4,263
4 Stars
694
3 Stars
228
2 Stars
204
1 Star
528
77%of customers recommend this product.
(
2,602 out of
3,358)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Great Coffee Machine
on April 3, 2026
Posted by: LL517
from New York
[This review was collected as part of a promotion.] I'm really enjoying my new Nespresso Vertuo Next coffee machine purchase. Definitely, can taste the difference in Nespresso coffee. This is my second purchase in the last 6 yrs.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Happy with my upgrade!
on April 13, 2026
Posted by: MAV
from Boynton Beach, FL
[This review was collected as part of a promotion.] Amazing upgrade from our previous Vertuo, which we got secondhand 3 years ago. We love the convenience of great coffee for a fraction of what you would pay at a coffee shop, but even more convenient. Love the app connection features and warnings, it is still a very simple app, so I look forward to having more features in the app, like cleaning cycles and more recipes!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, Machine Didn’t Last a Year
on December 23, 2021
Posted by: Frustrated in Indy
from Indianapolis
Love the coffee and recycling my capsules. However the machine isn’t dependable, constantly needed cleaning (we have a soft water system for water quality) and the machine keeps getting stuck in defaming mode. I don’t have an hour with customer service every time I want coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 27, 2021
Thank you for your review. If your Vertuo Next machine is displaying a descaling alert prior to three months of use, you can either connect your machine to receive a software update or you can descale your machine using only water (no descaling solution needed).
We feature pairing and descaling instructions and videos on Nespresso.com/help. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
We feature pairing and descaling instructions and videos on Nespresso.com/help. If you have any additional questions, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed!!
on July 27, 2022
Posted by: Anna
from Dubois pa
I am very disappointed !!! My daughter and I both have one and they stop working! We tried everything from descaling to unplugging it hoping it would reset. Nothing works. Should last longer than a year for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 28, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on April 15, 2023
Posted by: Tracy
Hands down the WORST machine. Our 4th one died today after only having for 5 months. It’s too bad they can’t figure out how to build a machine that works. Do NOT buy. Not worth the heart ache.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi Tracy. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
The worst
on April 24, 2023
Posted by: Caffiend
from Virginia
This one is awful. Fails after a few months. Been thru multiple units. Not sure why they still sell it. It doesnt work half the time and when it finally does it leaks coffee all over the place from the bottom. Running the weekly rinse cycle and descaling regularly doesnt prevent it from malfunctioning. I stayed on top of it after the first one failed but it still had the same problems. AVOID!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 25, 2023
Thank you for your review. We are dismayed to learn you’ve been experiencing issues with your Vertuo Next machine. Furthermore, we do realize you’ve contact us regarding your experiences. However, your machine does come with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend contacting our Machine Experts at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. I’m sure our Machine Experts can offer some other options that may work for you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Negative Reviews Were Right.
on August 30, 2021
Posted by: ES92
from California
I read a lot of reviews, and I saw several that complained about the machine breaking. Well, I ignored them, and here I am with a broken machine. I got the machine in July, and it is now late August. When I try to brew coffee it leaks water everywhere, and sometimes it will just shut off after I put a pod in and press the button and brew nothing. The machine has wasted like 10 of my pods now. Super disappointed, especially because these machines are not cheap.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 31, 2021
Thank you for your review, Elias. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to check out our tips at nespresso.com/help or contact our toll-free number, 800-562-1465, for assistance. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Flawed product
on October 31, 2021
Posted by: NoVirtuoNextNo
from Pinellas Park, FL
The only reason I'm giving this machine 3 stars is because of Nespresso's amazing customer service. I purchased this machine earlier this year and am on my 4th machine. We went with the Virtuo Next because, at the time, it was their latest model and their previous models in this series received excellent reviews. Issues are basically always the same, it will work for a period of time and you can get it to continue to work using their trouble shooting techniques. Each time it will work for progressively shorter periods of time. Eventually, you can no longer get a cup of coffee. Same error code, white blinking light (sounds like it is going to work), then 2 slow blinking gold lights back to solid white; no coffee. I kept up with trying to get it to work because the flavor of the coffee is the best I've had for a home brewed, single cup brewing machine. Bottom line, this machine is, in my opinion, not worth the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 1, 2021
Hi NoVertuoNextNo. Thank you for your review. We are sorry to learn your Vertuo Next machine malfunctioned. However, we are happy to learn you were able to speak with a Machine Expert for troubleshooting assistance with your Vertuo Next machine, and we were able to process a replacement for you. If you need additional assistance with your replacement Evoluo machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA