Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,987 Reviews)
Rating breakdown 5,987 reviews
5 Stars
4,317
4 Stars
703
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,614 out of
3,376)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
My 1st Nespresso
on April 2, 2023
Posted by: Stina36
from California
[This review was collected as part of a promotion.] I’m so happy with my Nespresso!! I usually have to drink sweet coffee and now I don’t I just needed a smoother better tasting coffee with the right h20!! I’m hooked on the variety of flavors and the Limited Kona Coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My WOW moments.
on April 6, 2023
Posted by: HappyCoffeeCup
from Florida
[This review was collected as part of a promotion.] I recently bought the VERTUO Next which I am in love with. My first WOW moment was after placing my machine order, I was told delivery would be 3-5 days, I received it in 2 day! My second WOW moment, east setup for first use. Finally WOW moment, experiencing/indulging my first cup of coffee; the aroma was amazing, preparing my taste buds to the rich smooth, creamy coffee, pure satisfaction!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks!
on May 10, 2023
Posted by: Tanya
After using for a year, the machine started to leak on the bottom. There is a puddle of water under the machine if the water storage tank has any water in it. Kind of annoying to have to clean water up every time you want to use it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 11, 2023
Thanks for your additional review, Tanya. As mentioned, a machine expert is available 24/7 to troubleshoot over the phone and come to a resolution. Please call 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Vertuo next
on May 17, 2023
Posted by: Jvnelvmber
from Los Angeles
I bought this machine over a year ago, it only works when it wants to. It’s a good machine when it wants to be, brews amazing coffee.. but Bought it thinking it’d save me time on my way to work but would get stuck at home trying to make it work to take a coffee to go! I’ve wasted so many pods sadly from it not working properly. I had descaled it and cleaned it when needed and still acts up. I had support on the phone helping me trying to find the problem wrong with it but wasn’t very helpful, just had me clean it which I do.. so I just Finally just bought a different machine hopefully it doesn’t do the same thing.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. We offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on June 5, 2023
Posted by: KZ
from NH
[This review was collected as part of a promotion.] 100% worth the price. Makes a great cup or coffee or espresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best morning routine
on June 9, 2023
Posted by: DJT
from Meridian, ID
[This review was collected as part of a promotion.] I just had my Nespresso machine for a week and it's been a lifesaver. The virtuoso next is awesome and I love the larger quantities of coffee compared to the smaller espresso but everything tastes great. I use my milk frother for cold foam every time too so if you don't have one and like that style absolutely get one with a bundle!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on June 10, 2023
Posted by: Damom3
from Portland oregon
[This review was collected as part of a promotion.] I love how little space this machine takes. It makes the perfect tasting cup of coffee. The design of this machine is less bulky and looks great on the counter
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works amazing and beautiful
on June 10, 2023
Posted by: Dasimomi
from MN
[This review was collected as part of a promotion.] The coffee is amazing with this machine. The rose gold looks beautiful.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA