Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,987 Reviews)
Rating breakdown 5,987 reviews
5 Stars
4,317
4 Stars
703
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,614 out of
3,376)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Love my new espresso machine!
on October 15, 2022
Posted by: Rsxygirl
from Augusta, Ga
[This review was collected as part of a promotion.] I was chosen to receive this product in an exchange for an honest review. This machine was very easy to put together, easy to follow instructions to download from he app and link the machine to my phone, pods are very easy to place in and lock closed and press the brew button. The espresso was very good and it make very high quality espressos and lattes! I’m definitely not disappointed! The only thing I don’t like is that the water tank is in the back of the machine and you can’t move it on the side to choose if you want it on the side or in the back. With the water tank being in the back it makes the machine long and sticks out to the middle of my counter so it looks funny. Other than that I absolutely love my new Vertuo Next! Thank you so much for the opportunity to try this product!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Not enough variety of espressos available, Too Expensive, Does not have a built-in milk frother, Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
I Do Not Recommend the Vertuo Next
on October 24, 2022
Posted by: Ex Vertuo Next
from California
Echoing another review that this model should be discontinued. I am so grateful that the customer service/tech rep replaced my replacement machine with a different model. My first Vertuo Next lasted 2 months and was replaced with one that lasted almost 9 months. I’m so thankful that tech support now has video trouble shooting capabilities to see the annoyance that I was going through even after descaling, cleaning, resetting, etc. The temperamental machine was blinking the red light of death and did not go away no matter what was done. Fingers crossed that the next model has a much longer lifespan, but again, I am grateful for the replacement which will be under warranty for 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 25, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Meh
on October 28, 2022
Posted by: MandyB
[This review was collected as part of a promotion.] The Nespresso Vertuo Next does make a delicious beverage, however the machine itself is rather temperamental. I often spend more time than I feel is necessary just trying to figure out why I keep getting a error light when there's no reason for it. The machine will be throughly cleaned and set up exactly as instructed yet I will get a light indicating that it needs cleaned. While the coffee it makes is delightful, I'm just not sure if that's enough to justify the frustration of operating it.
Written by a customer while visiting Nespresso USA
Customer Rating
2
MY 8yr iCoffee still works, my 6mo vertuo doesn't
on October 29, 2022
Posted by: Silvia
from California
We bought the Vertuo Next early this year and from the beginning it gave us issues. The instructions are useless, aside from the fact that there was only a tiny paper in English it also did not contain important information, setup instructions or any maintenance information. It has not been a year since we bought the machine and it has completely stopped working. The unfortunate part is that when the machine does work, it makes a great coffee but whats the point of buying a machine that is completely unreliable. Thankfully we kept our old iCoffee machine which still works after 8 years and has never gave us issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 31, 2022
Thank you for your review, Silvia. We are disappointed to learn that the Vertuo Next machine has not met your expectations. We offer troubleshooting assistance 24 hours a day, 7 days a week at 800-562-1465. Additional assistance can be found on Nespresso.com/help at your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Fragile
on October 30, 2022
Posted by: MS123
from California
Agreed with all the negative comments. Mine broke fairly quickly. I wouldn't recommend this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 31, 2022
Thank you for your review. We are dismayed to hear that the Vertuo Next machine has not met your expectations, however, we are glad to see you spoke with one of our machine experts to purchase a new machine. If you have any questions regarding your new VertuoPlus machine, please contact us 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not great
on November 3, 2022
Posted by: Cat84
from Ca
I am really disappointed with this machine. It stopped working less than a year after buying it. Registering the capsule is hit or miss so I have wasted a lot of money on capsules I had to toss. It also doesn't get hot enough. Ive spoken with the troubleshooting team and they are sending me a new one, but I don't have high hopes. Do yourself a favor and spend the money on the Plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issue with your Vertuo Next machine. We’re pleased to see you spoke with one of our machine experts, who has replaced your Vertuo Next machine. We recommend the first time use steps at least once a week, as part of your machine maintenance. Should you need assistance with your new Vertuo Next machine, please call our toll-free number 800-562-1465. We’re available by phone 24 hours a day and 7 days a week for your convenience. Enjoy returning to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee AND Espresso!
on November 3, 2022
Posted by: seayl11
[This review was collected as part of a promotion.] I've had this machine for a couple weeks and love it so far. I'm someone who needs coffee every morning and actually just really enjoy the routine of getting up, making coffee, playing my wordle (!) and then settling into my home office. I switch it up between this and my French press, depending on whether I want coffee or espresso. This machine does make both coffee and espresso with the fun pods, but I like the espresso better, especially as I can't make that otherwise. I'm really looking forward to using this more! And trying different flavors.
Pros: Convenient, Easy to Use, Appealing Design
Written by a customer while visiting Nespresso USA
Customer Rating
5
Indulgence at its finest!
on November 3, 2022
Posted by: rebec39
from Portland, OR
[This review was collected as part of a promotion.] The Vertuo Next is awesome! The coolest aspect of this machine is how slick it looks in my kitchen. It’s a gorgeous matte black with chrome accents. The machine itself is of the highest quality and weighs quite a bit despite being only about the size of two cereal boxes. The high quality and durability of this machine are incomparable to any other coffee brewing machine I’ve ever used. It is slim, and it takes up very little room on my counter, but it’s just so awesome I wouldn’t even care if it took up my whole counter. You place one coffee pod in the top of the machine and lock it, then easily program what you want using your phone. I make espresso, strong coffee, light coffee, half a cup, a full cup, etc. The possibilities are endless with just one pod and a full water tank in the back. It self-cleans, which is yet another smart aspect of Vertuo Next. I have yet to make any effort to clean it other than wipe it off. This machine is made with 54 percent recycled plastic, and you get to order bags with prepaid labels to recycle all the coffee pods you use by sending them in. After a pod is used, the pod auto ejects into a side holder when you reopen the top to put another pod in. The flavors so far have been endless, delicious, satisfying, and indulgent. I am now officially spoiled when it comes to coffee, and I appreciate my Nespresso Vertuo Next more and more each day!
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA