Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Disappointed
on March 13, 2022
Posted by: Ad
from New Jersey
We went through 4 of these machines in a 10 month span. Constant issues. Finally I switched to a different model and have had zero problems. Definitely pass on this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and received a Vertuo replacement machine. Please be sure to register the machine's Serial Number, so we may assist you with troubleshooting support should you come across any issue or concern with this model. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very buggy
on April 14, 2022
Posted by: Jd1980
from Waltham, MA
Sure the coffee’s good… when it works. finally chucking this after a year of struggling with leaks, pods not reading, etc. utter garbage machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, April 15, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy this machine-
on July 16, 2022
Posted by: Todd
from Roseville, Ca
We are on our second one, the first stopped working under warranty and they replaced it. Now a year later this machine will not brew two cups of coffee without having to be ran a cleaning cycle in between. We always run a cleaning cycle at least weekly but now the wife and I can’t even have coffee together- they truly should stop selling this machine or offer a longer warranty. It has us looking at leaving the brand since we now have trust issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 18, 2022
Hi Todd. Thank you for your review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not sure
on December 8, 2022
Posted by: JD
from West Hollywood
I think this machine is programmed to break down after warranty… mine went down the 2nd day after passing the 2 year warranty. I cleaned it, restarted it, did all research I could.. whether it making coffee or not depends on the mood of the machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good Coffee, poor machine quality
on December 12, 2022
Posted by: JC
I've had 3 of these now and the 3rd one's the charm. Both others start out great and within 3 months start leaking. The coffee is great, but the machine fails. I tried calling customer support. I would have like them to just replace it, but they want you to send it in to fix. It's easier just to return and try again. At least that's what I thought the first time. Then it happened again. Looked online and it seems to be a pretty common issue with this model. Tried again a third time. And it seems to be holding up, 9 mos now. But it does leak on the carafe pods and when I do the cleaning cycle? Ugh.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 13, 2022
Thank you for your review, JC. We are sorry to learn your Vertuo Next machine has not met your expectation. However, we are pleased to learn that after a few attempts of troubleshooting our Machine Experts were able to resolve your issue. Please keep in mind your machine does come with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible!
on April 30, 2023
Posted by: JMG
from Phx, AZ
This machine is horrible. Nonstop issues with the blinking orange light no matter how much I cleaned, descaled or even used distilled water. 2nd Nespresso machine and I am so bummed I switched to this one... Such a disappointment and only lasted 1 year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 1, 2023
Thank you for your review, JMG. We’re disappointed to learn that your Vertuo Next machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Troubleshooting your machine allows us to correctly diagnose the issue with your machine and find the appropriate resolution. At your convenience and when you are near your machine, we invite you to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
The Worst Machine Nesrpesso Offers
on July 8, 2024
Posted by: Miranda
from PA
I went through 3 machines in 1-1/2 years. Calling nespresso and having to go through the video chat 3 times was extremely frustrating. Especially when its messing with someone's morning coffee! Overall the Wi-fi / bluetooth connection is ridiculous and never updates the machine firmware as it says it will, then would always just stop brewing the pods. HORRIBLE.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, July 9, 2024
Hi Miranda. Thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations. We are, however, thrilled to hear that your machine was replaced with an Vertuo. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your replacement Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Does NOT Last
on December 2, 2024
Posted by: Julie
from New Jersey
Simply does not last. I had two machines. Both only last a little over a year. Disappointing. I do not recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 3, 2024
Thank you for your review. We are dismayed that you have two Vertuo Next machines that didn’t meet your expectations. Your machines come with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. However, our Machine Experts would be delighted to provide troubleshooting assistance and provide a satisfactory solution. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA