Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,987 Reviews)
Rating breakdown 5,987 reviews
5 Stars
4,317
4 Stars
703
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,614 out of
3,376)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
DONT WASTE YOUR MONEY
on February 27, 2022
Posted by: sammynyc
from Brooklyn NY
I bought my Vertuo next in November and is was amazing for the first couple of months until I got a blinking orange light and the machine refused to work. Nespresso was amazing and sent me a replacement machine that worked for all of two coffees before never turning on again. Get a different version this one is TRASH
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 1, 2022
Thank you for your review, Samantha. We're pleased our service met with your expectations. We stand behind our brand and are at your service 24/7 to assist you with any questions, comments or concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on March 3, 2022
Posted by: Tiff
from Illinois
I bought my Vertuo Next about 3 weeks ago and it has been working FLAWLESS!! I love this machine, it can a bit loud but it’s only for a few seconds. I love the different flavors they offer, also the milk frother is to notch.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso service outweighs machine issues
on March 4, 2022
Posted by: Portwind
from Naples Fl
This is my 2 Nespresso machine. The first became noisy but worked till I replaced it. This model looks great but has had a few brewing issues over time. The first was resolved by customer care over the phone but a a few months later it stopped brewing. It would clean using the triple click but not brew. Late on a Sunday night a customer care rep went through the diagnostics with me and simply said “ I’ll send you another machine. Retrun this after receiving new one. Which would you like……” had new machine in a week and was sent a sleeve of my choice of coffee for my trouble. This company is super. A coffee maker is an inexpensive machine. The company is super.
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, March 5, 2022
Thank you for your review, and we are happy to hear that our team was able to assist you!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machine didn't last a year, & was special edition
on March 18, 2022
Posted by: Bunn
from Tarboro NC
Machine purchased June of 2021, replaced on March 18th for overflow. Unfortunately this was a very rare special order machine that they replaced with another limited edition but didn't offer any other incentives. Very good experience with Tech Support (including a live video engagement for support), replacement was no questions asked, but really disappointed that I have to get a new machine in less than a year, much less this was a significant gift.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 19, 2022
Thank you for your review. If you ever need assistance with a Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on April 25, 2022
Posted by: Luke22
from Los Angeles
I have had 3 of these machines as they keep breaking on me for vaarious reasons. My first leaked coffee out of it's base, my second's cleaning function never was able to activate so it broke down, and I am on my third. Thankfully Nespresso keeps replacing it under warently, but 3 machines in 8 months is ridiculus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, April 26, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Making Addictive Cups of Coffee
on April 27, 2022
Posted by: Sedco
from Colorado
We have had our Vertuo Next since 12/2020. We have not had any problems with our machine. We make 1-2 cups of esspresso a day. We do not make the larger cups of coffee and prefer the esspresso. My wife has never had coffee that much, but find her swiping my cup before she leaves in the morning for the office.
I would recommend this product as an introduction to Nespresso machines for its lower price point. We have taken care of the machine and use the the Nespresso descaling product.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on April 29, 2022
Posted by: Emma
from Frisco, TX
Going to call to get a refund. Leaks and water falls out when you open the lid. Not easy to open and close
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Thank you for your review, Emma. We recommend checking the water tank is securely positioned before brewing again. If this does not resolve the issue, please visit the Vertuo Next section on Nespresso.com/help for more troubleshooting information, or contact our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Self destructed within 5 days of use
on April 30, 2022
Posted by: Maymay
from New Jersey
Awful nespresso machine, please do not buy. Customer service was wonderful though and sent me a different version of the machine, only bought this one because it brewed carafe’s of coffee. Love nespresso machines and am very happy with the replacement machine they sent me. Love nespresso just not this machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 2, 2022
Hi, Maymay. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA