Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,981 Reviews)
Rating breakdown 5,981 reviews
5 Stars
4,313
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
529
77%of customers recommend this product.
(
2,613 out of
3,374)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
Good coffee, machine doesn't last
on May 4, 2026
Posted by: Ana
from Sur carolina
It didn't last two years and I hardly used it; only I used it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 4, 2026
Thank you for your review. We certainly understand your frustration and we're here to help. Please give us a call, we're available 24/7 at 800-562-1465. All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lovely machine
on May 5, 2026
Posted by: JackieE
[This review was collected as part of a promotion.] The function of this coffee machine is rather easy and setup was relatively quick although it does require you to have an app on your phone. It is rather heavy for a coffee machine considering the size. I love that it has different size options for the pods. It makes a great cup of coffee with expected consistency. The cleaning process is rather easy though it does require the use of the app on your smart phone and a larger vessel than your average coffee cup/mug. I feel like it should have included a carafe considering it is required for the cleaning process however it does not. I feel like it is a decent price for the function and design of the machine overall.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!
on May 5, 2026
Posted by: SamanthaZ
[This review was collected as part of a promotion.] This is an awesome coffee machine! I am loving it. It makes great coffee!! There are so many pod options and I’ve been really enjoying them. It’s an easy to use coffee machine and the drink comes out hot!
Written by a customer while visiting influenster.com
Customer Rating
2
Water temp to cold
on May 5, 2026
Posted by: Dave65
from Orange County CA
[This review was collected as part of a promotion.] I thought the water temperature was too low and as a result the coffee suffered. There is no way to increase the water temp.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 6, 2026
Thank you for your review! Nespresso machines are designed to brew each blend to the specific programmed temperature that is best-suited to that blend, as defined by Nespresso Coffee Experts. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink. Our Aeroccinos warm the milk however are designed to not exceed a certain heat level to avoid scorching.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso lover for life
on May 5, 2026
Posted by: DarlingH
[This review was collected as part of a promotion.] Wow! Such an incredible addition to my everyday coffee. I start my day with a cup of Joe and this machine and the coffee options has made it so delightful. The coffee is smooth, the machine gives it texture, and the steaminess brings warmth to my soul. I’m so happy to be able to replace my instant coffee teapot with this incredible machine.
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso Next
on May 6, 2026
Posted by: KendraR
[This review was collected as part of a promotion.] I’m very excited to replace my old machine with this one! I love drinking coffee in the mornings, and this is a very convenient way to have a cup ready while I’m running through my morning routine. It basically comes assembled and isn’t difficult to operate. It’s simple to clean and is able to make different amounts of coffee. It does have a slimmer build and fits nicely on my kitchen counter. The tray part that holds the mug is sort of small but other than that this coffee maker is perfect.
Written by a customer while visiting influenster.com
Customer Rating
3
Aesthetic but overrated
on May 7, 2026
Posted by: HollyD
[This review was collected as part of a promotion.] This is an overrated coffee maker. It’s aesthetic and has some interesting different functions to customize your drink, but otherwise we are working with a basic coffee machine. It does brew quickly and the coffee does come out great, but I feel like I could get the same thing for cheaper. One perk are the pods. They are delicious and super convenient and have me hooked; I can’t wait to try all the flavors. The unit heavy so it feels like quality but at the same times there’s a lot of plastic. One perk is it’s quiet. Overall unless you’re a coffee connoisseur, you can pass on this.
Response from influenster.comBy Nespresso USA, Customer Service, May 11, 2026
Thank you for your honest review, Holly. While external machine parts can have some plastic components, there is no BPA in Nespresso machines or capsules, nor direct contact with the water or coffee. Nespresso machines include at least a one-year warranty with purchase, so if you have any future concerns, please call us at 1-800-562-1465. We hope you enjoy future coffee moments with your Nespresso machine.
Written by a customer while visiting influenster.com
Customer Rating
5
Cafe quality coffee at home
on May 7, 2026
Posted by: KristinaH
[This review was collected as part of a promotion.] I received this product free from Influenster in exchange for my honest review.
Since I got this machine I’ve been really enjoying my morning routine.
It’s compact, sleek and just perfect for my small kitchen, because I don’t have a lot of counter space.
It makes consistently great coffee, rich and smooth. The machine heats up very quickly and my coffee is ready to go in minutes.
It’s very low maintenance, easy to clean.
I love this machine because now I can have cafe quality coffee at home every day and much cheaper.
Since I got this machine I’ve been really enjoying my morning routine.
It’s compact, sleek and just perfect for my small kitchen, because I don’t have a lot of counter space.
It makes consistently great coffee, rich and smooth. The machine heats up very quickly and my coffee is ready to go in minutes.
It’s very low maintenance, easy to clean.
I love this machine because now I can have cafe quality coffee at home every day and much cheaper.
Written by a customer while visiting influenster.com