Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,987 Reviews)
Rating breakdown 5,987 reviews
5 Stars
4,317
4 Stars
703
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,614 out of
3,376)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Amazing Coffee
on March 8, 2026
Posted by: Stacy
from Lake Charles, LA
[This review was collected as part of a promotion.] I love my new machine! I have enjoyed the sample pack too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Tastes and feels good!
on March 13, 2026
Posted by: BethA26
I’m thrilled with my ReLove Nespresso machine. It looks great, works like new, and brews consistently delicious coffee. Plus, choosing refurbished feels good—it's an easy way to reduce waste and support a more sustainable, circular approach to appliances. Highly recommend!
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, March 13, 2026
Thank you for your wonderful review—and for choosing a refurbished machine! We appreciate your commitment to sustainability and are thrilled you’re enjoying your Nespresso experience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Electronics Don't Hold Up
on April 2, 2026
Posted by: Ali030
from Indiana
I got this for Christmas 2 years ago - it worked great until it didn't. The electronics randomly malfunctioned and the machine no longer works/turns on. I called in for help but they said I could pay to get it repaired or get a slight discount on a new machine. Not sure it's worth it if it only lasts 2 years!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 2, 2026
Thank you for your review. All machines come with a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good replacement
on April 28, 2026
Posted by: norc4
from MN
[This review was collected as part of a promotion.] This replaced our last model & it seems to be a better design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stop working
on August 29, 2021
Posted by: Maria
from Houston
I bought it only two months ago and now it doesn’t working. Whenever I try to do the coffee, the machine turn on an orange light and the process stop. I can’t believe it…
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review, Maria. For troubleshooting assistance, please visit the Vertuo Next machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week for your convenience. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on September 5, 2021
Posted by: DH05
from Washington DC
We will never go back and drink any other coffee than Nespresso! The coffee tastes just like the one you would get in Europe.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't last!
on September 14, 2021
Posted by: GBcoffeegirl
from Green Bay, WI
I loved the coffee and was super excited about the machine. I took care of it by descaling and cleaning often. It didn't even last a year before the error messages started non-stop. The flashing orange/red light just won't quit. It should certainly last more than a couple months, especially with the care I was giving it! So disappointing.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service, September 15, 2021
Hi, GBCoffeegirl. Thank you for your review. We are sorry to learn your Vertuo Next machine is not functioning like it should. Since your machine is Bluetooth compatible, we recommend connecting to your Bluetooth, as this will help push through any software updates that will help the machine function like it used to. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaks all over
on September 16, 2021
Posted by: CassieR
Got this after waiting 2 weeks. Was supposed to be delivered on a Friday didn't come until the following week. First thing it leaks all over the counter. Have to take the tank off when I'm done making my coffee. Had I known this I would have chose a different model. Im hoping once I contact sustomer support they will replace it as I've barely had it a week. I love it and want to be able to use it for many years to come but if this is the problem it will have I will chose something else.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, September 18, 2021
Thank you for your review, Cassie. We tried to get in touch with you regarding the leaking issue of your new Vertuo Next machine. Most Nespresso machines have at least a one year warranty, with a lifetime of free troubleshooting. We're confident that we can find a solution to your concerns. Please contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA