Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,917 Reviews)
Rating breakdown 5,917 reviews
5 Stars
4,263
4 Stars
694
3 Stars
228
2 Stars
204
1 Star
528
77%of customers recommend this product.
(
2,602 out of
3,358)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
My new fav!!!
on March 29, 2026
Posted by: ErinM
[This review was collected as part of a promotion.] Forever my new favorite coffee maker!! This is an easy to use system that keeps things clean along the way! It was ready to go out of the box! It’s super easy to clean as well. The coffee tastes so good! It seems to make a thicker richer blend. Very nice!!
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect coffee, everytime!
on March 29, 2026
Posted by: JuneB
[This review was collected as part of a promotion.] This is a really sophisticated machine, it works as simple as the other pod machines. The water capacity is huge and I got some pods with the machine. I like the coffee quality, it’s really smooth. I suggest calculating the amount milk you want and what coffee intensity you want. I like the machine, it’s very minimal.
Written by a customer while visiting influenster.com
Customer Rating
4
Get Your Caffeine Here!
on March 30, 2026
Posted by: FredS
[This review was collected as part of a promotion.] Slim and sleek, this unit doesn’t take up a ton of counter space. Which is good since that’s at a premium in our house! Simple and easy-to-use design. Easy to fill and clean. The lid is a bit tough to close so watch for that. Yes it makes noise but it’s not too loud. Can easily make a fresh coffee while wifey is on a Zoom call. I’m more disruptive than any coffee maker could be anyway. ;) Product quality is quite good-hard to beat the espresso you get from this! Coffee pods are a bit pricey, so this serves more as a “treat” or “special” brew than the daily go-to for caffeine for us. A worthy addition to your caffeine routine!
Written by a customer while visiting influenster.com
Customer Rating
5
Beyond happy with my Nespresso
on March 30, 2026
Posted by: MorganH
[This review was collected as part of a promotion.] I am so pleased with the Nespresso Vertuo Next machine that I received. The color is a very light grey since they did not have white in stock at the time. It has a very slim look to it that I love because it’s not bulky like most machines. While making coffee using their Nespresso pods, coffee is velvety smooth. It’s very easy to assemble and clean. The only tough part was pairing on my phone via the app. After looking at the videos in the manual it was easy to use the machine. I am beyond happy with my Nespresso.
Written by a customer while visiting influenster.com
Customer Rating
3
Makes a quick, good cup of coffee!
on March 30, 2026
Posted by: VickiC
[This review was collected as part of a promotion.] This Nespresso Vertuo Next is nice, but NOT user friendly! You need to download the app -- (once you figure out which app it is), and then connect the machine to your phone/wi-fi. The paper instructions weren't too clear, but you can scan a QR code off the booklet and watch helpful videos on how to clean and use it the first time. The machine itself is heavier than expected. Also, if you have arthritic hands/fingers, it's a bit difficult to lock and unlock the top. You have to make sure the proper size cup is programmed in the machine or you won't get a full cup and/or you might get an overflow.
All in all, this Nespresso Vertuo Next should have more user friendly instructions and not need to be connected to a smartphone and the wi-fi in my opinion. It seems like they've made it a lot more difficult than it has to be to figure out how to use it . It does, however, make a great cup of coffee once you finally get it figured out, connected to your phone/wi-fi and registered.
All in all, this Nespresso Vertuo Next should have more user friendly instructions and not need to be connected to a smartphone and the wi-fi in my opinion. It seems like they've made it a lot more difficult than it has to be to figure out how to use it . It does, however, make a great cup of coffee once you finally get it figured out, connected to your phone/wi-fi and registered.
Response from influenster.comBy Nespresso USA, Customer Service, April 1, 2026
Thank you for your review, Vicki. We certainly understand your frustration, and we hope you know that we're here to help. All Nespresso machines come with at least a one-year warranty. Please give us a call, we're available 24/7 at 800-562-1465. We look forward to finding a satisfactory solution.
Written by a customer while visiting influenster.com
Customer Rating
5
Absolutely delicious and innovative!
on March 30, 2026
Posted by: AmandaH
[This review was collected as part of a promotion.] The Nespresso Vertuo in white is seriously the coolest coffee/espresso maker I’ve ever owned. Not only is it sleek, beautiful, perfect sized for my counter and lightweight, it’s easy to set up and operate. Nespresso is an incredibly reliable brand and I was so excited to see when I opened my machine after the first pod was made, it tossed the old behind it, into a little trash compartment. Could that be any more innovative and convenient?!
I’m in love with it!!
My espresso was delicious. Can’t wait to make more!
I’m in love with it!!
My espresso was delicious. Can’t wait to make more!
Written by a customer while visiting influenster.com
Customer Rating
5
Strong Coffee, Worth Learning
on March 30, 2026
Posted by: RedS
[This review was collected as part of a promotion.] As a first-time user, I'll admit it took me a bit of time to figure this machine out. I had to go through the manual and watch a couple of videos, but once I got it set up, it was pretty smooth from there. After a few weeks of using it, we've been really enjoying it. We like strong coffee, and this machine actually delivers. It can brew different types of pods (espresso, double espresso, or a full mug), which makes it really versatile. I also like that you can adjust the water through the app. Our old machine used to pour more than it should, but this one is more accurate. Even when I tried decaf, it brewed well without needing to adjust anything. Another plus is the size. It's compact enough to fit on our small countertop, and the design looks clean and modern. Overall, it took a bit to learn, but it's been worth it.
Written by a customer while visiting influenster.com
Customer Rating
5
A need!
on March 31, 2026
Posted by: AlyssaD
[This review was collected as part of a promotion.] A fantastic espresso machine! Small and cute. Works great with pods and the pods have a ton of cremaaa! Truly love and would recommend to everyone.
Written by a customer while visiting influenster.com