Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,917 Reviews)
Rating breakdown 5,917 reviews
5 Stars
4,263
4 Stars
694
3 Stars
228
2 Stars
204
1 Star
528
77%of customers recommend this product.
(
2,602 out of
3,358)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Best part of waking up!
on March 25, 2026
Posted by: StaceyK
[This review was collected as part of a promotion.] Brews a fast and hot, extremely delicious coffee! Been using this nespresso daily to add to my oat protein powder. So easy to use and makes the right amount of joe.
Been very happy with this machine. Its a great addition to have to bring with me to hotels and camping . Perfect size and easy to assemble.
Been very happy with this machine. Its a great addition to have to bring with me to hotels and camping . Perfect size and easy to assemble.
Written by a customer while visiting influenster.com
Customer Rating
5
Obsessed
on March 25, 2026
Posted by: AdrienneM
[This review was collected as part of a promotion.] I am so obsessed with this Vertuo Next. I use it every day, twice a day at least. Its a beautiful, compact machine that looks gorgeous on the counter and brews the best cup of coffees and espresso. I will say that it can be challenging to secure the top after putting the pod in, but its still easy enough for my 5 year old to operate! After pushing the brew button, the Vertuo Next quickly brews a beautoful coffee or espresso with the most gorgeous, delicious crema. Highly recommend. The pods can be expensive, but I have found that its worth the cost for me.
Written by a customer while visiting influenster.com
Customer Rating
5
Great for espresso lovers who value convenience!
on March 25, 2026
Posted by: AlyssaC
[This review was collected as part of a promotion.] I love this Nespresso! I find this machine very intuitive & easy to use. There is only one button to press, which makes the brewing process super simple. The water reservoir is located on the back and very easy to refill (and lasts for a while once fully filled!) The machine emits a normal amount of noise for a typical coffee or espresso machine - not too loud, but not silent either. The machine itself is beautiful and slim, taking up minimal space on my counter and looking great on display! In terms of the actual pods, I have mixed feelings. I love the pods themselves and the variety of options available, but they are not the most accessible - to purchase Nespresso-brand pods, you must either visit a Nespresso store (there are none near me) or order online. I wish there were more options available in grocery stores. Aside from that challenge, I have really been enjoying my Nespresso Virtuo Next and would so far recommend for espresso lovers who also value convenience!
Written by a customer while visiting influenster.com
Customer Rating
3
Good 👍
on March 25, 2026
Posted by: JessicaG
[This review was collected as part of a promotion.] It’s a great machine. It’s quiet. It brews the pods well. I am just not a fan of espresso. It’s small enough to not take up too much space. And it’s easier to use.
Written by a customer while visiting influenster.com
Customer Rating
5
Quick and easy and delicious espresso!
on March 25, 2026
Posted by: CaitlinM
[This review was collected as part of a promotion.] Love my Nespresso machine!! I love that it can make espresso and coffee and I’ve been really enjoying making iced vanilla lattes with it! It’s easy maintenance and cleaning and super quick!
Written by a customer while visiting influenster.com
Customer Rating
5
Simple Decadence
on March 26, 2026
Posted by: TraciB
[This review was collected as part of a promotion.] I have always wanted a Nespresso machine so I was pretty excited to receive this. I’ve really been enjoying the Vertuo Next with its simplistic design and perfectly brewed coffee. Making coffee doesn’t get much easier than this - plug in, insert capsule, close & lock lid, press the single button and you get an amazing quality coffee topped with delicious crema.
Written by a customer while visiting influenster.com
Customer Rating
3
I tried it, but it's not for me.
on March 26, 2026
Posted by: KelseyG
[This review was collected as part of a promotion.] Let me start off by saying I love coffee. I own an espresso machine as well as a drip coffee maker already, but I had heard all the hype about nespresso and wanted the convenience of a pod for elevated coffee, without having to clean the machine so much. I was immediately overwhelmed by their pods. Nowhere does it teach you that the size of the pod you put in is how much product you get- and the machine knows what size pod you put in. Theyre all similar in size, but read the labels! Once I had the pods figured out it was a little easier, but randomly, the 7.77 Oz pods would over fill my 14oz mug and make a giant mess, so cleaning was a headache. The cup holder feels flimsy and not very secure, which was also a concern because its holding a cup of scalding coffee.my last gripe, which I wasnt expecting, was the discard pod storage- it floods with coffee water so when you go to dump them, old coffee water goes everywhere! It says it holds 7 pods, but after 3 or 4, the small bin is full do dont trust it. After allllll these downsides, there was an upside. I liked the espresso shot and it makes a true product, it just wasnt worth all the confusion and constant cleaning.
Response from influenster.comBy Nespresso USA, Customer Service, March 28, 2026
Thank you for your review, Kelsey. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting influenster.com
Customer Rating
4
My house smells like a cafe
on March 26, 2026
Posted by: JulieN
[This review was collected as part of a promotion.] This small and sleek machine makes my house smell like a cafe. At first looking at the box it came in I thought it was going to be much bigger but it is very slender. It was a little work to get it set up compared to just a regular coffee machine where you plug in and add water. I love how it makes different sized coffees with the pods. Both caffeinated decaf, cold brew espresso, everything . Unfortunately, I don’t like that I have to use a certain brand of pods that I can’t just buy at the store. I do like the set up. I don’t have to remove the pods as soon as you open the lid the pod flips back into a secret compartment. The coffee doesn’t come out hot hot and once I add my creamer/milk it’s cold and I love my coffee hot.
Written by a customer while visiting influenster.com