Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,918 Reviews)
Rating breakdown 5,918 reviews
5 Stars
4,264
4 Stars
694
3 Stars
228
2 Stars
204
1 Star
528
77%of customers recommend this product.
(
2,602 out of
3,358)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
3
Produces nice quality espresso, but is extremely l
on March 24, 2026
Posted by: AshleyK
[This review was collected as part of a promotion.] I received the Nespresso Vertuo Next from Influenster for free in exchange for my honest review. I was really excited to try the new Vertuo Next but I was kind of underwhelmed by it. The app shows you if the machine needs maintenance but otherwise doesn’t do much else so that wasn’t super impressive to me. The machine itself is heavy yet pretty sleek and classy looking. The water tank holds a fair amount and is easy to remove to add more. I like the variety of different espressos available to get for this machine. The machine itself pulls a really nice espresso with a beautiful crema. My main complaint about this machine is that it’s loud!! It’s like a mini aircraft taking off in my kitchen. I have a small toddler and can’t use this while she’s napping because I’m terrified of waking her up; it’s that loud! In my opinion for what this costs, it should be much quieter. There are other products on the market that are not as loud as this. If you don’t mind spending the money on a product that is quite noisy then you’ll definitely enjoy this product, but if you’re hoping to find a quieter machine, then this is definitely not for you.
Response from influenster.comBy Nespresso USA, Customer Service, March 27, 2026
We expect your Nespresso experience to be seamless, Ashley, and we appreciate your honest review. We can confirm loud noises when brewing is normal with all Vertuo machines, however the pump in your new Vertuo Next should produce less noise over time. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so if you still have concerns, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting influenster.com
Customer Rating
5
Make sure you get the right pod size!
on March 24, 2026
Posted by: AnaL
[This review was collected as part of a promotion.] Ok I’m going to be honest, I thought this thing was broken at first… Turns out I was the problem, not the machine. I had no idea the pods have barcodes that control the cup sizes-so I kept using the pods wondering why I was getting a baby size coffee. Once I figured that out… GAME CHANGER☕️✨ The coffee is rich, smooth and honestly taste like something from a coffee shop. It heats up fast and looks super sleek on my counter and now that I know what I’m doing I am obsessed to say the least. Just make sure you grab the right pod size if you want a full cup lol! 10/10 now that I’m educated 😆
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome
on March 24, 2026
Posted by: JennaK
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is amazing! So easy to use and quick! I love that there are so many options that can be used with this machine possibilities are endless. The machine it self is sleek and looks great in a modern kitchen. It is quiet and great for those early mornings. I am a huge fan!
Written by a customer while visiting influenster.com
Customer Rating
3
Good but could be better
on March 24, 2026
Posted by: DelleA
[This review was collected as part of a promotion.] The setup of the Nespresso was easy and intuitive. It’s incredibly light and slim and doesn’t use up a lot of counter space which is nice. Using the product was a little less intuitive as pressing the button doesn’t always kickstart the machine into making the espresso. I sometimes have to press it multiple times so I am not sure if it is an overall product error or just my particular one. It does provide feedback when it needs to be cleaned which is helpful as well. The espresso itself is incredibly strong and tasty. It yields small portions which is perfectly fine given how strong it is.
Response from influenster.comBy Nespresso USA, Customer Service, March 27, 2026
Thank you for your honest review, Delle. Your Vertuo Next machine has a 20-30 second heat up time once the machine head is closed and locked. When the cup button stops pulsing and is steady, the machine is ready to brew. We appreciate your feedback, and if you have further concerns with your machine, please call Nespresso directly, 800.562.1465, so that a machine expert can assist.
Written by a customer while visiting influenster.com
Customer Rating
4
Yummy Espresso Treats
on March 24, 2026
Posted by: NicoleG
[This review was collected as part of a promotion.] I LOVE shaken iced oatmeal milk espressos and was convinced they could never be replicated at home. Nespresso Vertuo Next proved me wrong.
The machine is very streamlined and simple to use. Similar to other machines, you just need to pop in a pod. I’m used to traditional coffee machines and the difference I found was the pods hold the amount of roast needed for a perfect single or double shot. There is only one button to brew rather than you selecting your cup size which may may or may not be optimal for the best robustness. The machine is a bit loud when brewing, but it brews an espresso shot fairly quickly and I had no issues with back splatter as the cup was filled. When you open the top after brewing, the pod conveniently falls into a side compartment for easy cleanup and to prevent residue build up. Once brewed I doctored it up with ice, oat milk and caramel sugar for a delicious treat.
The main downside is the pods are a bit pricey and not all of the stores around me offer a good selection.
Written by a customer while visiting influenster.com
Customer Rating
5
Barista at home
on March 24, 2026
Posted by: WendyJ
[This review was collected as part of a promotion.] This is a true gem for all coffee lovers. The Nespresso Next Vertuo Next adjusts for different coffee drinks such as espresso, iced coffee or flavored and regular coffees. You can pair it with your phone to start at the touch of a click on your phone. Set it for 6am every morning or when you want to sleep in start it from bed. I’m tickles to have this machine for my luxury coffee at home
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso
on March 24, 2026
Posted by: SavannahS
[This review was collected as part of a promotion.] I love my Nespresso Vertuo Next! I have been eyeing one for a while and was so happy to receive this. It is easy to use and assemble. It tastes great and I’m having fun trying out different flavors. I love that you can make a cup of coffee or just a couple shots of espresso. Easy clean up as well.
Written by a customer while visiting influenster.com
Customer Rating
5
We Have Coffee At HOME
on March 24, 2026
Posted by: LauraS
[This review was collected as part of a promotion.] LOVE! Super easy set up and I love that it’s a compact size and fits on the countertop taking up minimal space! Noise is very subtle. I can’t wait to get some decaf pods to use!!!
Written by a customer while visiting influenster.com