Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,983 Reviews)
Rating breakdown 5,983 reviews
5 Stars
4,315
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
529
77%of customers recommend this product.
(
2,613 out of
3,374)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
4
Cute, but isn’t brewing hot
on March 21, 2026
Posted by: MeganH
[This review was collected as part of a promotion.] The Nespresso machine is a nice size (won’t take up too much space on your countertop), is sleek looking, and fairly quiet. It has decent features, including the compartment where the pod deposits after the coffee finishes brewing. The water tank is conveniently removable (which I love) and is easy to clean. It is a simple, straightforward machine to use. The flashing light on the top indicates when the espresso machine is brewing. There are no loud, obnoxious beeping when your espresso is complete.
The only thing I’ve noticed (which can be a dealbreaker), is the espressos have not been hot. Each time we’ve brewed an espresso, they are coming out lukewarm. I love my coffees/espressos hot. I am sure we’re not doing anything wrong. We cleaned all parts as advised prior to first use and followed the instructions. By the way, the instruction packet/manual was annoying and had animated pictures, instead of a quick easy guide. Overall, my husband and I are not wowed by the Nespresso machine. With important improvements, this could be better.
The only thing I’ve noticed (which can be a dealbreaker), is the espressos have not been hot. Each time we’ve brewed an espresso, they are coming out lukewarm. I love my coffees/espressos hot. I am sure we’re not doing anything wrong. We cleaned all parts as advised prior to first use and followed the instructions. By the way, the instruction packet/manual was annoying and had animated pictures, instead of a quick easy guide. Overall, my husband and I are not wowed by the Nespresso machine. With important improvements, this could be better.
*Received this product in exchange for my honest feedback.
Written by a customer while visiting influenster.com
Customer Rating
5
Convenient! Espresso ready in seconds
on March 21, 2026
Posted by: VikiP
[This review was collected as part of a promotion.] I love the bavy color! Very easy to clean. The machine males espresso in seconds. You can pick your favorite capsule and just put it in the machine and click a button. The cover is a little difficult to open sometimes (you def need 2 hands lol). When the water runs through each capsule, there are no coffee grounds left behind so your capsule holder is always clean!!! it is very easy to remove the capsule disposal and just rinse it.
Written by a customer while visiting influenster.com
Customer Rating
5
In love!
on March 21, 2026
Posted by: KyR1
[This review was collected as part of a promotion.] This nespresso machine makes the best coffee! It’s so slick and looks nice on the counter. It is easy to use and store. The coffee pods are small enough to keep on the counter. The coffee is consistent and tastes great every single time. You can only get the pods online but I just buy in bulk so always have some on hand! Worth the price!
Written by a customer while visiting influenster.com
Customer Rating
5
Easy and Delicious
on March 21, 2026
Posted by: DevanB
[This review was collected as part of a promotion.] I love Nespresso. This navy blue one is sleek and locks in place so easily. I have experience with the Pop+ and that one takes a little more force. I also prefer that this one can fit a travel mug underneath. I always get a smooth delicious coffee when using my Nespresso. I received this product for free from Influenster and Nespresso in exchange for my honest review.
Written by a customer while visiting influenster.com
Customer Rating
4
Convenient, High-Quality Coffee at Home
on March 21, 2026
Posted by: BaoT
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is a great choice for anyone who wants café-quality coffee at home with minimal effort. It’s very easy to use—just insert a pod, press a button, and it brews a rich, smooth cup with a nice layer of crema. I like the variety of coffee sizes and flavors available, which makes it versatile for both quick morning coffee and more relaxed drinks. The design is sleek and modern, and it doesn’t take up too much counter space. Overall, it’s a convenient and reliable machine that consistently delivers great-tasting coffee
Written by a customer while visiting influenster.com
Customer Rating
2
Expensive and loud
on March 21, 2026
Posted by: JenniferM
[This review was collected as part of a promotion.] This machine is
Ridiculously loud and expensive. The app is only to set up a subscription and buy pods. The app doesn’t do anything useful like let you start the machine remotely or on a timer.
Ridiculously loud and expensive. The app is only to set up a subscription and buy pods. The app doesn’t do anything useful like let you start the machine remotely or on a timer.
Response from influenster.comBy Nespresso USA, Customer Service, March 24, 2026
Thank you for your review, Jennifer, though we're sorry you're disappointed with your Nespresso experience. It's certainly not necessary to set up AutoReplenish, and you may purchase your favorite capsules whenever you like. Please be sure you're using the new app, with the black logo on white background and call for assistance with any of your concerns. We're available 24/7 at 800.562.1465.
Written by a customer while visiting influenster.com
Customer Rating
5
LOVE this
on March 21, 2026
Posted by: TianaB
[This review was collected as part of a promotion.] I love this Nespresso machine so much! The coffee is SO good, I tried it with the Melozzo which is a full cup of coffee and it’s delicious and the machine is so quick but also quite quiet in the morning. Excited to make this a part of my morning routine!
Written by a customer while visiting influenster.com
Customer Rating
5
Every coffee lover's dream.
on March 21, 2026
Posted by: HellenA
[This review was collected as part of a promotion.] This machine is every coffee lover's dream come true. Very easy to use and clean and it's very quiet when using. My coffee comes out tasting delicious every time. The two cons I have about this machine is that the plastic water container is not that durable or strong, the top keep falling inside the container. The other con I have is you can only use a particular capsule or the coffee cup with the machine only, the other k-cup won't fit the machine. Beside that the machine is great.
Written by a customer while visiting influenster.com