Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.6
(3,460 Reviews)
Rating breakdown 3,460 reviews
5 Stars
2,717
4 Stars
405
3 Stars
106
2 Stars
81
1 Star
151
87%of customers recommend this product.
(
1,690 out of
1,936)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Do not buy
on March 26, 2024
Posted by: Not good
Don’t buy the Vertuo next. This machine has issues. I have it since 1.5 years and it does not brew coffee anymore unless I run a cleaning round and clean the barcode. It is a well known issue apparently and Nespresso does not help at all with replacing it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, March 28, 2024
Thank you for your review, and your honest feedback is appreciated. All of our machines come with at least a one-year warranty and a lifetime of troubleshooting support. We will be sure to note your review to our product team for quality purposes.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great…until it isn’t
on April 26, 2024
Posted by: Useless
from Solana beach, California
Loved my machine…until it started dying. Mine started leaking and stopped brewing properly and I tried descaling it at around 10 month hoping that would work…it did. For about another two month. Meaning just enough for the warranty to expire. Now I’m out of a machine, no coffee in the morning and expensive Nespresso pods. Very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaking.
on August 4, 2024
Posted by: Cupa Joe
from NC
I've had this machine for about a year and a half. It started leaking slightly from the seam about a year ago. It was small at first, but the leak has just progressively gotten worse. I don't know what to do about it. I like my machine, but I don't know what else to do at this point.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 5, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to assist you with prompt and comprehensive troubleshooting support at 800-562-1465. We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience. A Machine Specialist can troubleshoot with you to determine the issue and provide you with the best resolution, as well as set up your machine for repair if that is deemed necessary. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor product
on November 2, 2024
Posted by: Don
from Bellevue, WA
Coffee is great but machine is crap. Lousy engineering. I did required maintenance and went through numerous lengthy troubleshooting sessions with machine support. They were able to get the machine working every time only for it to fail again. I got a replacement Vertuo Next last year but this one didn't even last as long as the first one before it started failing. The latest round of troubleshooting with Machine support was yesterday and the machine only worked for one day this time. Don't waste your time and money on Vertuo Next. Go with another model to save yourself some pain.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, November 4, 2024
Thanks for your review, Don. We are dismayed that neither Vertuo Next machine met your expectations and troubleshooting was unsuccessful. We're pleased to see you purchased a different Vertuo machine model, the VertuoPlus machine, with your out of warranty Assistance Service Program discount. We recommend the first time use steps once a week, once you start brewing from your new VertuoPlus machine. We're confident you'll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Doesn’t work well
on January 1, 2025
Posted by: Dahveed
from Texas
It’s supposed to know what it is brewing based on the code on the pod, but mine routinely overflows the cup. I have reset it to the factory settings, but it continues to do this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 2, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within 3 months
on February 3, 2025
Posted by: Nicholev
I’ve had my verturo next for 3 months and it no longer works. It’s slowly been breaking every time I use up but it’s always worked to unplug it and plug it back in to reset it. I’ve tried descaling, cleaning the entire thing, and troubleshot everything I could with the manual. While I was trying to clean it tonight it started leaking water from the bottom and filled up the basin inside. For as much as these cost they’re an absolute waste.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Second machine to break!
on February 3, 2025
Posted by: Missy33
from Gig Harbor WA
This is our second machine and the second one just stopped working like the first one. We clean it regularly. We did the descaling and everything and it’s only a year old! We love it and the coffee it makes but the last two have not lasted.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible. Don’t buy.
on August 18, 2023
Posted by: Nic
from Colorado Springs CO
Bought this is May. After three months, can no longer get a cup of coffee out of it. The motor starts, loudly, then the button just turns solid orange. Factory restart, descaling, unplugging and plugging, nothing works. I only use this machine a few times a week.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 19, 2023
Thanks for your review, Nic. We’re dismayed to learn your Vertuo Next machine stopped brewing coffee and the brew cycle is loud. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling our toll-free number to create your Nespresso account, register your machine, and troubleshoot with one of our machine experts. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We look forward to speaking with you soon and get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA