Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Get a different machine
on April 17, 2023
Posted by: Marchingant
from Ca
Don’t recommend the next. Had a lot of problems over the last two years- Software issues, pump issues (x2), latch very difficult to close latch. Machine has always been replaced with no cost, but have spend several hours on the phone with support.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DIED
on November 29, 2024
Posted by: sadcoffeedrinker
Died one year on the day of receiving it.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
Troubleshooting did no good.
Sending a refurbished replacement. We will see how long thsi one lasts.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 30, 2024
Thank you for your review and honest feedback. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are glad our Machine Experts could assist with troubleshooting assistance and a replacement via our toll-free number, 1-800-562-1465. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Please call us if you need assistance when you receive your replacement machine. We will assist you in getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Needs Improvement
on October 29, 2025
Posted by: CoffeeLover31
This model has so many issues and why it is still on the market is mind boggling! For the price you pay, there should not be leaking issues, mechanical issues, etc. Nespresso really needs to look into the malfunctions that have been reported by many.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Tauniesha. We appreciate your bringing this to our attention. Our Machine Experts are available 24/7 to troubleshoot over the phone to be sure you're able to continue to enjoy your Nespresso moments. Please call 800.562.1465 so we may troubleshoot over the phone and help resolve your concerns.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Machines dont last!!!
on December 7, 2025
Posted by: Normal Coffee Drinker
from New Jersey
Im on my third machine in about 2.5 years. I just replaced my original one in July of 2025 because it stopped working. And yes, I did descale and clean it like instructed. Now im on my third, and only because it was within 6 months they offered to replace it, but initially they tried to send me a refurbished. I think once this one breaks, im going back to a regular coffee pot. Nespresso has great coffee but crappy machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2025
Thank you for your honest review. Customer satisfaction is our top priority. We see your machine was replaced yesterday. Should you run into any issues, please let us know as we are always here to help and happy to arrange an escalated call. We're available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee, garbage machine.
on September 1, 2021
Posted by: Breezy
The coffee is amazing. It’s the best in-house coffee I’ve had from a machine. The machine on the other hand is pretty cheaply made. My first machine lasted from November to July. My second machine lasted 2 1/2 weeks before it broke. I highly recommend looking into a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. All of our machines come with a lifetime of machine support and troubleshooting. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Orange flashing light / Worst Machine EVER
on September 12, 2021
Posted by: NoVaCoffeeLovr
from Leesburg, VA
We replaced our old Virtuo machine with this piece of junk, alas. Within a week, we were googling how to make it stop flashing orange—which is something it does every couple of days. It’s less than a month old. I mean, seriously? Would not recommend this machine to anyone.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 13, 2021
Thank you for your review, NoVaCoffeeLovr. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This thing is a total design disaster
on November 20, 2021
Posted by: Nick
from New Jersey
This is a total design disaster. I've never seen any other consumer product (right, not just among coffee machine) breaks down this often (like fail after every 10 runs). When you need coffee most, it just refuses to work and waste your pods. The time it takes to fix it is way more than the time it saves you from using a pre-made (expensive) pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Nick. We understand your frustrations, and recommend contacting us at 800-562-1465 for troubleshooting assistance with your Vertuo Next machine. Additional assistance can be found on Nespresso.com/help, under the Vertuo Next tab.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash
on November 23, 2021
Posted by: Lindsey
from Dallas TX
We got this as a wedding gift - have used it for 2 months and now it asks to descale every other cup to the point where now i can even make one cup and each time this happens we ruin a "pod" because we snap it in and then it asks to descale so we have to open it take it out and run it through the cycle again. Overall this machine is a piece of trash - i have had MANY calls with the support desk, and they are kind and helpful, but this machine is so temperamental and not user friendly or sustainable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 24, 2021
Hi Lindsey, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend running a rinse cycle once a week, to keep the brewing consistent and the coffee tasting as it should. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA