Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
Buy something else.
on April 16, 2023
Posted by: CE
from Ky
Machine has been a nightmare.
It no longer pulls in water and after troubleshooting we still have a non functioning machine.
I would purchase a different machine after all the issues we have had.
Nespressos only solution is to troubleshoot some more.
It no longer pulls in water and after troubleshooting we still have a non functioning machine.
I would purchase a different machine after all the issues we have had.
Nespressos only solution is to troubleshoot some more.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks after a year!
on April 16, 2023
Posted by: TWilcox
from Colorado
After a years worth of use it started leaking and trouble shooting didn’t help. As well as weekly cleaning. It was amazing up until this.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on May 16, 2023
Posted by: E
from Pennsylvania
I bought this machine a few months ago and just had to call for a replacement. The coffee was brewing into the pod disposal chamber. Super disappointed. I’ve wasted so many pods trying to get my machine working and the pods aren’t cheap. I should be receiving my new machine in a few days and I hope we don’t have the same issue. From other reviews I read it seems like this specific machine has a lot of issues. If I ever repurchase it would not be this specific model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, May 17, 2023
We appreciate your honest feedback, and we are happy to hear that our team is sending you a replacement machine. Should you ever need assistance in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Get the Plus or Pop
on June 13, 2023
Posted by: L
[This review was collected as part of a promotion.] The next has too many issues, grinds in your drinks, etc
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, June 14, 2023
Thanks for your review, Lauren. We stand behind your brand and every machine is covered under at least a one-year warranty, so please call Nespresso directly, 800.562.1465. A machine expert is looking forward to ensuring your 100% satisfaction.
Written by a customer while visiting Nespresso USA
Customer Rating
2
on July 20, 2023
Posted by: AzOh
from Ohio
I bought in December 2020 and have to had 4 replacements already. Otherwise, when it works the coffee is amazing!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Only lasts 6 months
on August 3, 2023
Posted by: B
I've had two of these machines and each one only worked for 6 months before I started having the same issue. It begins as a random error that prevents coffee from brewing, which becomes more and more frequent until it won't brew at all. With the first model, I spent an hour on the phone with customer service to go through every avenue to ensure it wasn't functioning before they agreed to send me a new machine - I appreciated this and the process was easy! But here we are, 8 months later with another non-functioning machine. I rinsed and descaled the first model, and have been religious with maintenance on the second machine - same issue. The error is "capsule not recognized." Very frustrating to waste several capsules and not know if it's going to work in the morning or not. Reading other reviews and speaking to Nespresso store employees, this seems to be a common issue with this model. I would skip!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 5, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My new Vertuo Next
on August 14, 2023
Posted by: Bobaloo
from Grand Junction CO
[This review was collected as part of a promotion.] My old Vertuo Next needed to be replaced. I could only make one cup before having to wait a couple of hours to make another. I think I used it too much!!! And I don't think I maintained it like I should have, either...according to instructions. Anyway, the new one works perfectly. I always make two cups of different coffees and combine them first thing in the morning, add a little heavy cream, and do some reading while sipping on some amazing coffee. I have a Keurig but I hardly use it any more. The coffee just never tastes as good as Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not this model
on August 19, 2023
Posted by: sparrow1987
Have had trouble with this from day one. We have a Vertuo that has been working for over 6 years but this one has always been a challenge. The orange light blinks randomly even after you have just descaled it. Now it won't even turn on and we have only had it for a little over a year.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 day a week. Our Machine Experts will be happy to assist you with troubleshooting and providing you with the best solution.
Written by a customer while visiting Nespresso USA