Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,994 Reviews)
Rating breakdown 5,994 reviews
5 Stars
4,321
4 Stars
705
3 Stars
230
2 Stars
207
1 Star
531
77%of customers recommend this product.
(
2,615 out of
3,378)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
4
Fast & Easy Espresso
on March 4, 2026
Posted by: KaylaB
[This review was collected as part of a promotion.] I was SUPER excited to receive this Nespresso machine and it didn’t disappoint! Very nice looking and ‘skinny’ to fit in places easily. I appreciate the descriptions for the pods and how it shows the strength for each one. The espresso is quickly brewed and ready to go and disposal is as easy as ever as the machine throws it in its own ‘trash’. My only issue would be that it’s slightly difficult to push down the top to lock it.
Written by a customer while visiting influenster.com
Customer Rating
3
Capachi-No
on March 4, 2026
Posted by: ShelbyJ
[This review was collected as part of a promotion.] Thanks for the free sample. This is a pretty neat idea for an espresso machine. But i unfortunately didn't like it. The cleaning maintenance sucked! And I didn't like that you have to concentrate on an app. Offyou phone.
Response from influenster.comBy Allison, Customer Service, March 5, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting influenster.com
Customer Rating
3
Time-consuming Trial & Error
on March 4, 2026
Posted by: GalaS
[This review was collected as part of a promotion.] The Nespresso Vertuo Next in Dark Grey is very stylish on a kitchen counter or bar. The small width allows it to slip into a narrow opening but that makes it hard to reach the water container for refilling. Space is required on the side to empty the used pod receptacle. The instructions are not user friendly so it takes trial and error to figure out the machine. It does NOT indicate the machine knows how much water to use depending on the pod type. Sadly, you cannot choose the amount of water. Water stays in the pod holder and spills out somewhat when adding the next pod. Water also collects in the used pod container. The coffee is strong and not quite hot enough right away.
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
4
Loud but good
on March 4, 2026
Posted by: SandyM
[This review was collected as part of a promotion.] Since receiving my Nespresso Vertuo Next I decided to try an ice coffee. I ran the water through the pot first and then got everything set up. I did have trouble connecting it to the internet sas it needs 2.4g and I couldn’t change my router.
This is a very loud noisy machine. The coffee it makes doesn’t take long so I couldn’t change put up with the noise.
Once the coffee is made it is really good coffee.
This is a very loud noisy machine. The coffee it makes doesn’t take long so I couldn’t change put up with the noise.
Once the coffee is made it is really good coffee.
Written by a customer while visiting influenster.com
Customer Rating
4
Amazing cup of coffee!
on March 4, 2026
Posted by: LindseyB
[This review was collected as part of a promotion.] I love this Nespresso! Something to note: it only takes specific Vertuo pods, so make sure you look for that! This machine was very easy to set up and use, and the sleek design allowed me to put it right on my counter with a small footprint! It feels sturdy and the color is gorgeous! Also, it makes a great cup of coffee! I’ve been experimenting with different espresso ratios to water and the drink tastes just like your coffee chain would. The only this for me is that the coffee doesn’t get quite hot enough for my taste, and I have to drink it quick for a hot cup. Other than that, this machine is great!
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use, tasty drinks
on March 4, 2026
Posted by: NicoleN
[This review was collected as part of a promotion.] I love my Nespresso Vertuo Next coffee maker. I love the variety of espresso based drinks that are so fast and easy to make. It's easy to use and easy to clean. It didn't take up much space on your counter and it's very clean looking. I have no complaints!
Written by a customer while visiting influenster.com
Customer Rating
3
LOUD
on March 4, 2026
Posted by: GretchenP
[This review was collected as part of a promotion.] I wanted to love this machine. It’s sleek and compact and doesn’t take up much room on my counter as opposed to the Keurig it was replacing. However, this machine is LOUD! Additionally, it seems to occasionally have trouble recognizing the pods which then leads to needing to use another pod to brew. It’s going to get expensive! Would not recommend.
Written by a customer while visiting influenster.com
Customer Rating
5
The BEST!!!
on March 5, 2026
Posted by: HeatherB
[This review was collected as part of a promotion.] This machine is the best!!! I love it!! It’s so convenient and easy to use. It’s packaged great and was easy to set up. It’s light weight and the coffee tastes amazing!
Written by a customer while visiting influenster.com