Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Great coffee but leaks
on October 6, 2022
Posted by: David W
from New York, ,NY
Worked great for a month then started leaking. Cleaned it and it was fine for a few weeks. Then came the blinking amber light. Clean, descale, clean, clean, clean and nothing. Only 18 months old and out of warranty. Seems this is an issue with this model and several others. Stay away
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 7, 2022
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine stopped working to your satisfaction. Though your machine’s one year warranty has expired, Nespresso offers troubleshooting the lifetime you own your machine. If troubleshooting is unsuccessful, we have out of warranty repair and replacement options via our Assistance Service Program. We recommend calling out toll-free number 800-562-1465 to speak with a machine expert to troubleshoot your machine. We’re available 24 hours a day and 7 days a week by phone. We look forward to speaking with you soon, to get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on October 26, 2022
Posted by: Lo75
from Vancouver, WA
I am truly disappointed in this machine. I bought my vertigo next last December and loved it but for the past month it has started leaking so I tried to descale the machine and now it’s stuck on the orange blinking light. Tried to do a factory reset and it won’t even let me do that. 10 months and now it’s useless
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, October 28, 2022
Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and a replacement machine has been arranged for you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Machine UNTIL it Leaks !
on November 3, 2022
Posted by: CoffeeGal
from Montana
I loved my machine for the first year and a half.... then it happened.. the dreaded leaking. It only happened when I was doing either a weekly cleaning or descaling, not while brewing. I sent the machine in as it was under warranty and they replaced it with a new Next. Well..... that machine only lasted for approximately 25 brews and then IT started leaking as well. DON'T get this model. I can't believe Nespresso is actually still selling it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issue with your Vertuo Next machines. We’re pleased to see you spoke with one of our machine experts, who presented you with an out of warranty discount of 35% towards the purchase of a new Vertuo Nespresso machine. When you’re ready to replace your Vertuo Next machine with a new machine Vertuo model, please call our toll-free number 800-562-1465, to purchase your machine by phone to receive the discount. We’re available by phone 24 hours a day and 7 days a week for your convenience. We look forward to assisting you with your new machine purchase soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid
on November 4, 2022
Posted by: JP
I keep having brewing issues after a certain period of time despite taking extremely good care. This is my third machine in 3 years. Thankfully nespresso replaces them every time for free but there is a serious issue with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Makes great coffee with lots of problems.
on November 4, 2022
Posted by: D
from New York
This machine made great coffee. But the issues I had with it were more trouble than it was worth. Not filling the cup all the way, leaking out of the bottom of the unit, red lights, orange lights and then finally it just never worked again. Idk, maybe I should have bought the one that was designed in 2014 instead of this newer one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on November 7, 2022
Posted by: DrMomSD
from San Diego area
Great coffee but totally unreliable. Wants to be cleaned weekly - really? Clean every 7-10 cups of coffee? Not particularly user friendly. And then it just stops working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 8, 2022
Hello, and thank you for your review. We can assure you, we stand behind our products and are ready to assist you with your Vertuo Next. Give us a call at, 800.562.1465, and a machine specialist will be pleased to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not the best Nespresso has to offer
on November 11, 2022
Posted by: Sara89
from Massapequa, NY
I have gone through 2 of these in one year. The first machine worked sporadically upon arrival. I was able to swap it out, however, the 2nd machine had the same problem and stopped working properly after a few months. I have 2 other Nespresso machines- an original and a Vertuo Plus. Both of those work absolutely wonderfully.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Tasting Coffee... Really love the flavor
on November 15, 2022
Posted by: brian s
from austin, tx
[This review was collected as part of a promotion.] Its nice to be able to choose different flavored pods and boy do these have unique flavors. I really enjoyed the double espresso dark coffee ones. I had some original issues with the water reservoir but I contacted support and they did a video chat to help me locate the issue. Which was user error :( ... all in all this is a great single cup coffee maker that makes delicious coffiee
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, November 16, 2022
Thank you for your review, Brian. We are happy to see you were able to speak with a Machine Expert regarding your water tank. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA